05/01 Razer Software Maintenance and Downtime

Discussion in 'Razer Synapse' started by Razer.WolfPack, Jan 4, 2018.

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  1. Razer.WolfPack

    Razer.WolfPack Administrator Staff Member

    Hey Insiders,

    We’re aware that some of you are facing issues with Razer Synapse and Cortex the past 24 hours. We are working on an immediate fix and will pushing an update soon. In the mean time if you are facing issues with Razer Synapse or Cortex please report your issues on the respective Razer Support channels so that the team can evaluate them further.
  2. FiszPL

    FiszPL Well-Known Member VANGUARD

    Great, there's some announcement about this downtime. Better late, than never :)
  3. poh2ho

    poh2ho Well-Known Member

    Thanks for updating guys. Sad that the lost hours could not be compensated. *wink wink* *free zsilver pls*
    PS: Just kidding but I tried. :wink_:
  4. Leehm

    Leehm Active Member

    Triple cap one day and x6 feature games?
  5. th3r4pt0r

    th3r4pt0r Member

    It's already a double cap weekend. Besides, we should be happy that they fixed the issue before the weekend! Would hate to see what would have happened had this occurred on the double cap weekend :eek_:
  6. Leehm

    Leehm Active Member

    Just saying,don't take it serious. LOL
  7. WaterPomp75

    WaterPomp75 New Member

    Last zSlver i get 03.01.2018.

    It would be great if you made up for the upgrade today.

    zSlivers x6 and I can only wait :slightly_sad:
    kprince007 and JarodKushner like this.
  8. Kreantz

    Kreantz New Member

    its working now guys. for me I guess, idk about other people.
    JarodKushner likes this.
  9. JarodKushner

    JarodKushner New Member

    I can wait for the bugs, but please go back to a black theme cause its blowing my night owl mind.

    <a href="https://insider.razerzone.com/index...e-maintenance-and-downtime.29570/#post-410497">05/01 Razer Software Maintenance and Downtime</a>

    So I just installed Razer Surround on a fresh copy of windows 10 and now I'm stuck with an "Updating form Razer Synapse" message and I can no longer edit my surround settings. This happened after I installed a Windows 10 Update. Any suggestions?
    Last edited by a moderator: Jan 5, 2018
  10. eoin.carroll

    eoin.carroll New Member

    Thanks for the update guys. Hopefully the system is still logging the hours we are playing.
  11. Petssoa

    Petssoa New Member

    I can't earn Zsilver, so the weekend double cap, is doing nothing now ;-;
  12. Liontaros

    Liontaros Well-Known Member

    is fine right now.! well done.
  13. Miquel1997

    Miquel1997 Member

    Why does everyone here wants compensation for 1 day of maintenance? Can't you just be thankful that they fixed the problems and that there is a double zSilver weekend at the moment?

    zSilver is for free already so what do you want compensation for?
    I'ts like asking your money back after watching a bad YouTube video..
    Last edited: Jan 5, 2018
  14. Noverkiller

    Noverkiller New Member

    Honestly I thought it was just me that had the issue! lol I am happy to hear it wasn't just me and that it was being looked into so quickly! one day is nothing on lost Zsilver!
  15. Leehm

    Leehm Active Member

    It works fine right now as I can tell.
  16. Noverkiller

    Noverkiller New Member

    I'll be home from work soon and I'm going to be testing this out!!
    Giacomotg likes this.
  17. iubjaved

    iubjaved Active Member

    As far as i am concerned, cortex is working for me as intended.
  18. Killemagain

    Killemagain Member

    Thank you for the update! As of last night, I was earning silver once again
    Giacomotg likes this.
  19. NanoHorizon

    NanoHorizon New Member

    Any words concerning the specific issue with Surround or Surround Pro in Synapse saying that all devices in the list are greyed out and are unsupported? I'm happy Synapse connectivity now works, but I mostly use it for Surround, and users have reported it too. I did multiple uninstall/reinstall in different order (Surround before Synapse, or backwards with restarts in between) but it just won't budge.
  20. TaekGo

    TaekGo New Member

    God blessssss
    brian.edition likes this.
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