Adobe Problems

Discussion in 'Systems' started by Murgy91, Dec 14, 2018.

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  1. Murgy91

    Murgy91 New Member

    Hey Razer community!

    Last year I bought a Razer Blade 14 and got to say, very impressed and I love it! Hope this is the correct place to put this..

    The only issue I seem to be having is with Adobe Products. Photoshop and Premiere CC 2019 are the ones I am using. I have tried original GPU drivers from Razers website, the most updated drivers as well.

    Whether I boot it using the Nvidia Card or the Intel integrated graphics the programs run, UNTILL I load something, e.g. importing videos, multiple formats or pictures, again .jpeg .PNG. anything... Occasionally it will run using Intel Graphics for a few minutes then crash again.

    I've searched and searched and found a few solutions such as turning off hardware acceleration and preview thumbnails. Nothing working.. I'm just wondering if anyone else is using these programs without problems?

    My specs below and thoughts appreciated,

    Specs;
    CPU: 2.8GHz Intel Core i7-7700HQ (quad-core, up to 3.8GHz with Turbo Boost)
    Graphics: Nvidia GeForce GTX 1060 (6GB GDDR5 VRAM); Intel HD 630
    RAM: 16GB DDR4 (dual-channel, 2,133MHz)
     
    Last edited: Dec 14, 2018
    Lycosa86 likes this.
  2. BlackFireDragon

    BlackFireDragon Well-Known Member

    Few things come to mind when you have crash what temp and pcu/gpu usage and also ram you have ?
     
  3. Murgy91

    Murgy91 New Member

    Temp is low didn't manage to get the exact temperature but laptop still feels cool.

    Managed to have premiere running for about 60 seconds before it crashed. While running CPU and GPU was low. CPU between 20/40%, GPU around 11%.

    When it crashed CPU shot up to 78% and stayed there until I force closed the program.

    RAM is 16GB DDR4 (dual-channel, 2,133MHz)

    Thanks for any help and your reply,
     
  4. BlackFireDragon

    BlackFireDragon Well-Known Member

    Hmm try to reinstall drivers for your notebook like motherboard etc. If you can also cheack power usage of powerbrick when it crash.
     
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