Anyone having problem with Basilisk Sensitivity clutch?

Discussion in 'Mice and Surfaces' started by autoHarvestGold989, Mar 13, 2018.

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  1. autoHarvestGold989

    autoHarvestGold989 New Member

    Basically im having problem with Razer Basilisk Sensitivity clutch, i was messing around with the setting for sensitivity clutch in the setup menu on Razer Synapse 3 to change the function of the clutch from changing the sensitivity to something else. Now when i need the function of its 'sensitivy' clutch back, it isnt working anymore. I tried setting the sensitivity of the clutch to 100 DPI and saved the setting, but when i hold the clutch, the sensitivity just still does not change, resetting the device doesn't work either. Any help?
     

    Attached Files:

    Selyca, iobhuva and jackcastrov like this.
  2. FiszPL

    FiszPL Well-Known Member

    Tested it, and it's fine for me.
    Do you have the latest version of Synapse 3? Or maybe you're on some different setting profile on your Basilisk, so you don't have Sensitivity clutch bound to clutch button?
     
    ecko_raven and jackcastrov like this.
  3. autoHarvestGold989

    autoHarvestGold989 New Member

    as you can see on the attached picture, the clutch is set to its original sensitivity clutch function on my profile, and ive even reinstalled the synapse 3 man what do i do :/
     
  4. iobhuva

    iobhuva Well-Known Member

    no problem with mine. Which settings did you configure (in details please)
     
  5. FiszPL

    FiszPL Well-Known Member

    Did you try resetting Basilisk on-board memory? You can do it via Synapse 3 -> Settings window and Reset tab.
     
  6. autoHarvestGold989

    autoHarvestGold989 New Member

    everything is set to default one man, after i reset the settings...
     
  7. autoHarvestGold989

    autoHarvestGold989 New Member

    as a matter of fact i have :/
     
  8. autoHarvestGold989

    autoHarvestGold989 New Member

    Just a follow up, i contacted Razer Support and apparently there was a problem with the synapse. The solution given by Leonil from Razer Support is as following:

    1. Uninstall "Razer Synapse" and "Razer Chroma SDK Core Components" from your computer under Programs and Features.

    2. Delete all files in C:\Program Files (x86)\Razer\Synapse and C:\ProgramData\Razer\Synapse directories. These folders are hidden by default, so please be sure to unhide them by accessing "Folder Options", then, go to the "View" tab and select "Show hidden files, folders, and drives." (shown below)

    3. To ensure that there are no residual files remaining that may corrupt the installation, restart your computer.

    4. Go into device manager, go to Keyboards and Audio inputs and outputs - mouse and other pointing devices, uninstall HID Keyboard and Mouse Drivers and all other Razer product drivers, and restart your PC. Be sure to select delete drivers as well when uninstalling.

    5. Restart your computer again.

    6. Temporarily turn off all Firewall and Antivirus software to prevent any conflicts.

    7. Make sure you have the latest version of Microsoft .NET Framework (4.5 or higher) You may download them at http://www.microsoft.com/en-us/download/details.aspx?id=30653

    8. Reinstall Synapse.

    9. Once installed please launch as Razer Synapse as Administrator.

    10. Once Synapse has been installed successfully you may turn your firewall and antivirus services back on.


    After doing all the steps above, the clutch is working again. I hope this can help other people in who may have the same problem as i had.

    Thanks everyone for your answers, cheers!
     
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