BLADE 2015 970m error code 43

Discussion in 'Systems' started by Hellsend, Aug 11, 2016.

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  1. TarekHadwa

    TarekHadwa Member

    anyone has managed to fix this error under device manager in a blade 2015 with 970m, it appeared after sending it to rma for some issue with the fans. now after 5 clean windows 8.1 and 5 clean windows 10 installs i keep getting the error.
     
  2. Razer.WolfPack

    Razer.WolfPack Administrator Staff Member

    Hey @Hellsend from your post understand that you've send your Blade back to RMA and received a new error code? Could you reach out to our Support Team again and see what they can do for you to sort this issue. Do share with me your Case ID via PM and I can continue to assist you from there as well.
     
  3. squeeze88

    squeeze88 Active Member

    My friend ecountered this code 43 error on the graphics driver too. May I know what is the findings from this RMA?
     
  4. TarekHadwa

    TarekHadwa Member

    10 days later I am still waiting for a boot-drive to arrive. Razer told me to try the boot-drive and if it doesn't work then we will see.

    I don't have much hope, as I already tried clean installs of windows 8 and 10 several times and the error persist.
     
  5. Overtask

    Overtask Well-Known Member

    Have your tried a BIOS update?
     
  6. TarekHadwa

    TarekHadwa Member

    No. could you help me on how to ? and where to download update?
     
  7. Overtask

    Overtask Well-Known Member

    Contact Razer about this, they should be able to provide you with it.
     
  8. TarekHadwa

    TarekHadwa Member

    so I contacted Razer and they say there are no bios updates, also they are sending me a bootdrive (waiting for it to arrive since the 10 of august with no luck).

    I have tried everything available in the internet, clean windows 8 install twice, clean windows 10 install five times, and the issue persists.

    I contacted Razer again and they told me just to wait for the bootdrive to arrive since its probably a software issue (I doubt it since it would have been solved already with the clean installs)

    What is really frustating because I am unable to play with the laptop.

    I first sent it on June to RMA because it had issues with the fan, and it only arrived worst!! with the error 43 on the video card.

    Thats 2 months without gaming!

    https://insider.razerzone.com/index.php?threads/razer-has-a-dissapointing-support.17597/

    5 months without gaming now!!!

    First of all this is not a request for support, I already have a case I only want to share my experience.

    Case: 00879016

    Let me start again since my post was deleted and it didn't violate any of the forum or community rules. Also, I got no answer, message or notification of any kind from them about the post or about support.


    my first post that is still up

    https://insider.razerzone.com/index.php?threads/blade-2015-970m-error-code-43.15856/#post-273659


    my second post that was deleted

    https://insider.razerzone.com/index.php?threads/razer-has-a-dissapointing-support.17597/


    My case number 00879016


    In June, I asked for a RMA for my Razer Blade 2015 qhd+ because It has several issues:


    the screen had dead and stuck pixels, also it had screen bleeding

    the fans made a clicking noise

    the bottom rubber band had peeled off

    if you touched the metal part next to the touchpad and keyboard you got an electric shock

    the system overheated a lot


    The RMA number RMAREZ-156910 was assigned to me, I sent the notebook and Razer received it the 12th of July, after a few days it was sent back to me.


    I was assured in an email that the product was fixed and had passed all quality controls in their repair center.


    My surprise came a about a week later when I tested the notebook and I was unable to play any game at all. I checked in device manager and I realized it had an error under the 970m


    Error code 43, after talking with Razer and trying things out for about a month, they agreed to send me a boot drive to see id that fixed the issue.


    I tried 5 clean windows 10 installs, 3 clean windows 8 installs, razer intel drivers, razer nvidia drivers, latest nvidia drivers, latest intel drivers and nothing. I always got the error code 43 under device manager. I Contacted Nvidia and they told me this was probably a hardware issue and that I should ask for a new RMA, I contacted Microsoft and they told me the same thing.


    I told Razer support that I preferred to send the notebook to RMA because I didnt think that a bootdrive could do anything that I didn’t tried before. They refused to accept and RMA and told me to just wait for the boot drive.


    the first boot drive that never arrived and got shipped back to them (they didn't gave me an explanation)


    Order #*: RMAREZ-162472
    Order Date*: 08/08/2016
    Shipment carrier*: USPS
    Tracking #*: LN459645608US


    After 2 months of waiting they finally (because they refused several times) to send me a new boot drive.


    Order #: RMAREZ-169705
    Order Date: 10/07/2016
    Shipment carrier: UPS
    Tracking #: 1Z90X1520319872033


    this bootdrive also never arrived!

    So, after contacting them again, and again they agreed to send a third bootdrive and continued to refuse accepting me to send the notebook to RMA until I tried the bootdrive.

    And they told me that they would charge me for repairs, because the notebook was out of warranty.


    So I looked up their warranty policy http://www.razerzone.com/warranty


    Which stated “Repaired or exchanged Products shall be warranted free from defects for a period of ninety (90) days after date of repair or exchange (as the case may be), or for the remainder of the original Warranty Period, whichever is longer.”


    And only after this they told me not to worry that they would cover the repair if needed.


    Finally, the last bootdrive arrived, I tried it several times, and the issue still persist.


    I contacted support last week and I still have no answer from them.


    What frustrates me is that I have been waiting for almost 5 months!!! And whats worse is that they deleted the post


    https://insider.razerzone.com/index.php?threads/razer-has-a-dissapointing-support.17597/

    Which said pretty much the same that this one.

    So I am saving this post in a *.docx, and in the case is gets deleted for no reason I will contact my lawyer, and post it all over reddit, internet, every forum I find, and I will also put all the conversations I have with support so that everyone sees the way you treat customers.


    Instead of mistreating your customers, try to care for them. I really hope this gets to them, so that no one is treated this way again.


    I am very disappointed and frustrated, I bought several items from them including
    • 2 mamba
    • 1 chroma mamba wireless
    • Firefly
    • Deathstalker ultimate
    • Tiamat 7.1
    • Man o War chroma
    • Tartarus chroma
    • Orochi
    • Tron Keyboard, mouse and mousepad
    • Blade qhd 2015
    • Blade qhd 2016
    • Blackwidow chroma stealth
    • Razer Core
    • Razer Blade Armor Case
    • Lycosa
    • Hammerhead pro
    • Headphone stand
    • Razer Naga chroma
    • Blackwidows battlefield 4
    • Adaro Wireless

    And many other, so you can see that I am a very good customer, and I don’t feel by anyway retributed.

    Please Razer, don't be evil! and help people who support you
     
    Last edited by a moderator: Nov 6, 2016
  9. TarekHadwa

    TarekHadwa Member

    why you tell me to PM you If you just ignore me?
     
  10. Razer.WolfPack

    Razer.WolfPack Administrator Staff Member

    Locking this thread as I've already responded to your PM which you just sent to me just 24 hours ago.
     
    Hellsend likes this.
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