Changing The Way You Redeem zSilver

Discussion in 'Razer Support' started by Dekades, Jun 15, 2018.

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  1. Dekades

    Dekades Community Cowboy Staff Member


    Insiders Assemble! zSilver PSA!

    We’ve got a very important PSA on zSilver to share with you.

    Starting June 28, 2018 at 4am PST (11am GMT/UTC), any unclaimed zSilver and future zSilver awarded for Razer Insider achievements will expire after 30 days.

    What Happens to Unclaimed zSilver:

    Your current unclaimed zSilver from Insider achievements still exists, but will expire 30 days after the kickoff date of June 28, 2018 if left unclaimed (last day on July 28,2018). Moving forward, if you’ve earned zSilver for unlocking an achievement on, let's say on July 1, 2018, it will expire after 30 days on July 31, 2018 if left unclaimed.

    But don’t sound the alarm just yet! You can be rest assured that we’ll be working with you to unlock any achievements you mysteriously haven’t gotten credits for yet, but we’ll need your help to do that. More on that in a bit.

    For now, here’s what you need to do.

    Step 1: Claim All Your Unclaimed zSilver

    Please claim all your zSilver now! Start clicking on that claim button and let it rain rewards. No delays and don't forget! It's fast and simple, so do it now!

    Step 2: Make Sure You’ve Gotten All Achievement Awards

    We’ve got your back and want you to get all your achievement awards. If you’re missing any achievement awards, help us out. Grab the links to your achievable posts and reply to this thread. We’ll award the achievements once the links are verified. Please don’t try to dupe us, though. It’s not cool and the ban hammer doesn’t take kindly to zSilver trickery.

    As stated in a previous post, don’t create separate threads for missing achievement awards. Just keep your posts to this thread. Achievements can be bugged, or you might be missing a crucial detail and sometimes they won’t fire. In this thread, we can look into it for you, but you’ll have to be a bit patient. We’re expecting a large volume of requests and will be working around the clock so we appreciate your patience. Again, make sure you post your achievement URL's to this thread and check that the photos display properly and the links aren’t broken.

    Please don't contact and/or spam Razer Staff members or Mods about achievement awards. If one achievement gets awarded but not another, it might be because of a missing requirement. Please make sure you’ve understood and fulfilled the requirements of the achievement. Your photo not displaying in the post when the achievement requires it, is a great example.

    Why This zSilver Change Is Important

    Razer zSilver is the virtual credits for our beloved gamers. Because zSilver represents real value, we want you to claim as much zSilver so you can redeem awesome rewards. Keep on using your zSilver for exclusives and rewards so that we'll be able to plan for greater rewards and events in future.

    On top of further improving the overall experience, we’re also looking to expand regions for shipping eligibility, so more regions can take part in future zSilver giveaways and events!

    Final Thoughts

    There’s no question that zSilver has been a hotly debated item on the Insider forums. Regardless of its mechanism, we’d just like to outline that we want to show Razer fans extra love with a quality loyalty rewards program. We can only grow as much as you allow us to and we'll always have you in mind.

    Thank you!

    For more information please see our FAQ.
    Last edited: Jun 26, 2018
    jamezc, RacianVD, Lycosa86 and 63 others like this.
  2. ARMOR_152

    ARMOR_152 Well-Known Member

    Sounds good, I have 22 achievements that are claimed but won't go away:

  3. .Surf.

    .Surf. Well-Known Member

    I'm having the same problem with the claimed achievements as @ARMOR_152 , some of they are still convertible but i got them way back. And we also await for some significantly increased size of the achievement's silver amount or to add some new ones. Also a claim all button would be nice, or some auto-claim for all the achievements.
  4. OneTreadLife

    OneTreadLife Well-Known Member

    I also have the same issue as the two above. Oddly, all the ones I cannot get cleared were once claimed and cleared in the past, then one day they all appeared as ready to claim again, and that status won't go away.

    SUGGESTION: I've noticed that some rewards auto-claim, but most don't. Why don't we just change it so they all auto-claim? Especially repeatable ones. Every time I visit the page for them, I'm forced to log out and back in, just to scroll, click scroll. If it was auto, I could just visit, check when I least earned what I should have, and then get back to life or the next task here.
  5. ARMOR_152

    ARMOR_152 Well-Known Member

    Agreed, or maybe just move all the reclaimable ones to the top. I have my login saved so it's only a few clicks at least but I can see how it'd be a pain to type in your login each time. It is weird how some are auto and some not, and I can never remember. But at least once all our extra ones are fixed you can scroll through really quick and see the green button easier when it's not surrounded by all the old ones.
  6. Jenjar

    Jenjar Well-Known Member

    I have a ton of rewards that I have claimed already (Last year) and they are not going away like the people above.
    Seems like I might have a lot of ZSilver going to waste, Don't have enough to get anything I really want and a ton of it is going to be expiring soon. Also Mogul Arena isn't the system meant for me :stuck_out_tongue_winking_eye:.
  7. 0V3R_K1LL

    0V3R_K1LL Well-Known Member VANGUARD

    Even though I have these peripherals registered through Synapse I still havent been able to get the achievements for them. Just got the Firefly from Mogul but still havent gotten the achievement for it or the DA Chroma Overwatch Edition. Been trying to contact a mod/ admin for ages without any replies. :slightly_sad:

    Edit: Also visited the Razer booth at Marina Bay Sands on 1st of June but still havent gotten any replies back on that achievement either.

    RacianVD, Porkyy, osnabb and 8 others like this.

    DRIFT_IT Well-Known Member

    Dont worry. You can claim these achievements once but they wont go away cause they are already redeemed. You might have already claimed most of them which you can check in the zSilver transaction history. But yeah they should fix it cause it inconvenient if you get a lot of achievements at once.
  9. babideebabidoo

    babideebabidoo Well-Known Member

    Ohhhhh......... My........ God!!!!!!!
    RacianVD, Reeperzjee, Porkyy and 2 others like this.
  10. Parth1C

    Parth1C Member

    Owell Zsilvers where good while it lasted ! I will be signing out for good after I do my clam ! Even if I can even get my thing I wanted now :frown_:
    RacianVD, Reeperzjee, osnabb and 4 others like this.
  11. Predator5

    Predator5 Well-Known Member

    The amount of zSilver which you can get with Insider is already so small, and now you're going to take it away from us... How is this amount of zSilver (500-3000) supposed to be used on Razer rewards if most of your stuff is like 60000+? We're forced to hoard zSilver since the ways of earning it provide very little amounts of it, and Mogul Arena just isn't for everyone and generally isn't enjoyable as something like Paid to Play.
  12. NebulaMask

    NebulaMask Active Member

    Pretty sure the unclaimed ones I have just had the button break. I can understand achievements being an unintended way of getting around the normal 1 year expiration of zsilver, so this seems reasonable to me.
    Reeperzjee, JeckNoise, osnabb and 3 others like this.
  13. Mausthemighty

    Mausthemighty Well-Known Member

    Indeed. Mogul Arena isn't that much fun. When Razer Arena was a thing you got zSilver for every good prediction. Now you need to get in the top 100 or top 25 to even get some zSilver. And of course there are always people who miraculously have really long streaks.
    JeckNoise, osnabb, Nilremagl and 5 others like this.
  14. Sandler73

    Sandler73 New Member

    After the removal of paid to play, zsilver has essential become a novelty. Mogul doesn't seem to function properly half the team and the rest requires teams. Personal opinion, I'd be more inclined to beat my face against some Global Elites in CSGO vice go back to Mogul. The side of zsilver from zgold is entirely cost prohibitive unless you have a magical wallet. Honestly, either make zsilver functional again or remove it as a transaction item.
    Novakiel, JeckNoise, osnabb and 6 others like this.
  15. Gibson7

    Gibson7 Well-Known Member

    with their rewards priced at such high zsilvers and also the end of p2p, can you blame us for "hoarding" the zsilvers? can you even call that hoarding? i can't even get enough to redeem anything worthwhile now. looks like its time for goodbye soon.
    Novakiel, JeckNoise, osnabb and 6 others like this.
  16. Reg3e

    Reg3e Member

    Rip, now it's even more impossible to redeem zSilver rewards.

    • First, Razer adds a 1 year expiry date to zSilver
    • then, removing zSilver earning methods like Cortex Paid2Play
    • and Mogul arena favour the hardcore gamers (instead of per prediction, it favours long streak)
    • not to mention zGold favour the rich gamers
    • now removing ways to hoard zSilver, killing any chance of On-Demand cash out for the bigger rewards
    That said, with only daily 40 zSilver from Cortex, a whole year of non-stop usage can only get you a raffle or two. Simply put, it's impossible to redeem anything worthwhile.
    Novakiel, X4vier, JeckNoise and 5 others like this.
  17. FrozenFireVR

    FrozenFireVR Well-Known Member

    There are many claim buttons that simply don't work...

    Update: The buttons have now been fixed.
    Request: Please make the weekly featured thread visits auto-claimed.
    Last edited: Jun 18, 2018
  18. Predator5

    Predator5 Well-Known Member

    Here are the achievements which I've completed and didn't receive a reward for:
    • Swagged Out
    • Carrying Offline Too
    • Here Are the (Mechanical) Keys
  19. Reg3e

    Reg3e Member

    With this level of logic, Razer should fire whoever wrote it. The only reason people hoard, is to save up for a zSilver Reward they actually want. zSilver expiry date, and this anti-hoarding isn't helping. At this stage, people are forced to waste their zSilver in raffles, a chance game designed by Razer to be a zSilver sink.

    If Razer truly thinks zSilver represents real value, then all the recent zSilver changes essentially is telling someone, "Hey, your monthly salary has an expiry date, you can't hoard them to buy something you want, and your only choice is to place those money into raffles, a chance whether you get to eat or not."
  20. Bitauren007

    Bitauren007 Well-Known Member

    is it just me? i think this is ridiculous
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