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Constructive thread on how another company handled a sale and website troubles

Discussion in 'General Discussion' started by Cowprince, Jan 15, 2016.

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  1. Cowprince

    Cowprince Member

    So this is more of a constructive thread rather than some of the super angry stuff going on out there. I feel this is a good balance and would show good faith from Razer to all of it's fans and to how much Razer cares.

    Awhile back (prior to the Lenovo purchase of Motorola mobility) Motorola had a big sale on the Moto X where their site crashed and no one could access. Very similar situation.

    What Motorola did was had another sale a few months later and instead of people buying a phone during the 'sale' they got a discount code issued that they could later apply to a purchase.

    Just a thought.
     
    BLUEVAMPIRELOVE likes this.
  2. GoneDrinkin

    GoneDrinkin Active Member

    but Razer said while stocks last, and stocks are gone. So the sale kind of ended there. The site did crash but stocks are depleted as well. Of course i'm assuming motorola site crashed but still have stocks. If my assumption is not valid then ignore me :)
     
  3. Cowprince

    Cowprince Member

    Honestly, I couldn't answer that question. I know the time frame to get the devices was a longer time frame, but my guess is they were manufacturing and selling at the same time.

    But a limited stock "appreciation sale" is kind of strange if you ask me. An "appreciation sale" I wouldn't consider to be a black Friday sale for some cheap discount TV.

    The devil is obviously in the details on this, but regardless I think it would be a fair solution to regain loyal customer trust.
     
  4. UltraV

    UltraV New Member

    I cannot imagine this is how Razer intended to Execute. It is one thing to say someone missed out and the sale was limited. But Razer has succeeded in driving hundreds of thousands of customers to a site with zero stock and which is barely functioning. As a business this was a complete fail and waste of effort to even attempt; causing more harm than good to your customer base.

    I would be surprised if any Razer fans actually have or would continue to purchase direct. Not only are prices @ 100% retail, the marketplace itself and ordering is appalling.
     
  5. thebattletoad

    thebattletoad New Member

    I know if I don't get my code to work on the product I want it to work on, they've lost my business for life. From anywhere.
     
  6. GoneDrinkin

    GoneDrinkin Active Member

    The stock wasn't zero. It only was when you reached. Everything have been pre-warned with ample messages, clearly defined terms, guidelines and tips. What more do you want? Razer to promise products to say 1 million customers 50% each?

    You two think that a product is entitled to you, the world serves you and owes you a living. If you're slow, your fault your loss.

    I think both of you are suggesting that, from next year onwards, Razer should not hold 50% off sales. Is that what you two are driving at? That is what is on the CEO's mind. There might not be a sale next year onwards thanks to people like you two.
     
    Rashdan Long likes this.
  7. greenpotato

    greenpotato Active Member

    If you were unable to get what you want, suck it up and stop complaining. Razer is in no way obliged to even hold this sale for us.

    Then please, stay away from Razer. I'm sure they don't need someone who can't even afford their stuff at full price. You want it so badly, then pay for it. It's not like Razer is some shitty brand manufacturing shitty stuff. You get what you paid for.
     
  8. playnasc

    playnasc Active Member

    I expect a product to be entitled to me when I get a order confirmation after checkout. However, if I find out my order has been "Canceled by the System" that is just ridiculous. And on top of that I cannot even use my code to reorder another product, "it has already been used" according to the website.
     
  9. MochaRaf

    MochaRaf Active Member

    It is your right to boycott a company based on how you feel they treated you, however, I can't help but point out that the entitlement in your decision is beyond ridiculous. It's unrealistic to think that everyone who received a code will be able to purchase their first or second choice, if anything at all when it comes to these type of sales as supplies are limited.
     
  10. Eoinmc97

    Eoinmc97 Member

    The sale for definite was planned. No business as large as this would throw one so freely.
    Sadly, this was planned poorly, and wastefully.
     
  11. Cowprince

    Cowprince Member

    Settle down there folks, there's another thread with 50 some odd pages of stuff if you want to voice a massive complaint, I was looking for a better solution to the sale, more as a brain storming type deal for Razer to look at that might feel more balanced.

    Don't turn this thread into a massive 'Razer sucks' or 'go fly a kite you lost' thread.
     
    Bubber likes this.
  12. WISHMASTER_BURBERRY

    WISHMASTER_BURBERRY Active Member

    Yeah, probably planned I'm assuming they had a very small pile of everything while not selling the rest of it. Not planned poorly they thought short-term and not about future... I guess first come first serve though...
     
  13. richy877

    richy877 Active Member

    Just luck of the draw, most people i spoke to at school couldnt get on to buy anything cause of the site congestion. Didn't let it get them down though. This was more of a promotion and reward for fans. If i didnt get the deal, ill just save up and buy it at normal price. I look at this as a late black friday and very similiar to how amazon had lightening deals for stuff and its just luck if you get it(or a prime member with early access lol). Good luck next year everyone.
     
  14. njbmartin

    njbmartin Developer of Awesome

    Guys, the terms of the sale were clearly stated both on the appreciation thread and by Min himself. It was literally no different to stores on Black friday. It may look like the stores increase their stock, but all they're doing is clearing out what they've already got in the warehouses. And that's exactly what's happened here.

    You have no idea just how much stock was available before the sale started, but I can tell you that Razer was better prepared than last year, and... they really didn't need to do it at all.

    So please, if you didn't manage to get anything in the sale, please don't kick up a fuss, otherwise you spoil it for everyone.
     
  15. Cowprince

    Cowprince Member

    I'm just looking for a way to make it better. Black Friday deals I don't think are a good example. Most products for Black Friday aren't flagship products or straight % off. Many times Black Friday sales have special models specifically for sale.

    The Amazon lightning sale was probably a more accurate description for what this was. But I don't think I'd call it an "appreciation sale".

    Maybe the solution was to just send out promo codes to existing Razer insiders via email who voted for them for CES.

    Maybe it's what I described above.

    Maybe they just say thank you for the support rather than alienating random people.

    Again the goal is just to look for a better solution rather than continue on the same PR nightmare track that was created thanks to widespread media exposure on the sale.

    Saying the terms were clearly stated or suck it up for whatever side you're on, it makes no difference. Ultimately feelings were hurt, it's causing bad PR and in the end could result in lost sales for the company.

    I suggest just coming up with better promotions in this thread for for the future, please keep it to that.
     
  16. njbmartin

    njbmartin Developer of Awesome

    I can promise you now, you'd be on a completely different side of the fence if you managed to get something you wanted. No one was alienated, everyone had just as much chance as those who managed to get something.

    I made a list of things I wanted during the sale in case what I really wanted wasn't in stock, and by the time I remembered to go to the store 51 minutes after it started, everything on my list was gone. My only thought was "oh well".

    In regards to your idea, I should make you and everyone new here aware of a section of the Insider forums called "Rewards". Razer do indeed give unique codes to it's loyal members for a number of products and they change regularly, so stick around, make some good posts and don't throw too much negativity around here.

    Everyone gets rewarded for helping make this a great community, and join the newsletter to get great deals in your inbox too. They do happen quite often.

    Now I don't know about whether the new mods in town have permission to close threads, but this thread should and will undoubtedly get closed, so leave it on a positive note :)
     
  17. WISHMASTER_BURBERRY

    WISHMASTER_BURBERRY Active Member

    I can see both sides here are the main points for thee normal majority

    Against Razer:
    1. They should have been prepared
    2. They should not have limited the stock so low
    3. My code didn't work
    Counter argument from Razer Fans
    1. First come, first serve
    2. Razer's own choice to do this
    3. Razer Support or retry, they did kinda screw over but I won't admit that.
    Personally I think Razer shouldn't have done this for everyone's good. bitches are gonna bitch and Razer Fans are just gonna say "fuck off, you lost. Get out." so really no one will get along cUZ everyone gotz to complain and have opinion about everything.

    It's the past if ya are the one who digs up the past thinking you're gonna change humanity and Razer by buying or not there products, you can't change one big company cUZ they don't give a fuck so don't voice. Be the better and stand on sidelines and get bombarded by the stupidly of everyone.
     
  18. Eoinmc97

    Eoinmc97 Member

    Perhaps they should have kept this quieter? Maybe offer Free Shipping and a Beanie or something for non insiders, and then insiders get a sale, kind of like the rewards scheme?
     
  19. MochaRaf

    MochaRaf Active Member

    What defines an insider for you? The only way to partake in this sale is if you received a unique code that can only be issued via Insider. There are no membership requirements that one must meet in order to create an Insider account, so seeing how Razer Insider is open to everyone, shouldn't everyone qualify for the sale then?
     
    terry7995 likes this.
  20. GoneDrinkin

    GoneDrinkin Active Member

    did you order more than 1 item in one order?
     
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