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Freezes mouse

Discussion in 'Razer Support' started by ArtemKS, Oct 13, 2018.

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  1. ArtemKS

    ArtemKS New Member

    Good day. I bought a mouse. All perfectly. The driver began to work. I have two profiles on the computer and a child. Between transitions to another profile, the mouse cursor hangs, it only helps to reboot the system.

    Good day. There is a problem with the mouse Razer Basilisk USB Black. The mouse is working fine. I have two accounts on my computer, between the transitions to another account, the mouse cursor is frozen. You have to reboot the computer or remove the mouse wire. records. This is the first case before this was not with other mice.
    Please tell me how to fix it? I'm from Ukraine.
    Last edited by a moderator: Oct 18, 2018
  2. razer.winteryang

    razer.winteryang Ice Bear Staff Member

    Hey there, which Razer mouse are you referring to?
  3. ArtemKS

    ArtemKS New Member

    Razer Basilisk USB Black does not work and freezes when you switch a profile on a computer, two profiles on a computer, two desktops.
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