Help needed - Ornata Chroma and Death adder Elite lights don't work once in Windows

Discussion in 'Razer Support' started by KaanAtaman, Jun 30, 2018.

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  1. KaanAtaman

    KaanAtaman New Member

    Hi Everyone,

    I recently purchased this keyboard and mouse and set them up just fine using Synapse. First time around they worked fine. The lights synced and everything else worked perfectly and looked great. After a few restart of the computer what I started experiencing was this. When I turn on the computer once the bios is loaded the lights on both devices work until the Windows load (along with the device settings I guess). Once in Windows no more lights. Also, when I am turning off the computer, once the account logs out lights come on until the computer completely shuts off. This is bizarre to me to say the least. Here is what I tried so far:

    1.Uninstall and reinstall mouse and the keyboard
    2.Uninstall and reinstall Synapse
    3.1 and 2 together
    4. If I disconnect the USB cables for both and reconnect lights start working. However I cannot control the light effects from the Synapse software. I can set them up to a new setting and only if I restart those settings work but then I am back to the same problem where I need to disconnect USB again.

    This is very frustrating and frankly a keyboard and mouse should not be this complicated.

    Any suggestions? I would appreciate any feedback.
     
  2. FirePenguin

    FirePenguin Well-Known Member

    Have you tried using a different USB port or trying it on a different PC?

    *Moving to the support page
     
    freakydoctor likes this.
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