Issue of claiming zSilvers on Mogul

Recently on Mogul, Razer is having an error on giving zsilvers redemptions to everyone on mogul (that has a rank of first place to a 100th place) and they're still fixing the issue according to Mogul admins. I was once in 3rd place, waiting for the prize. But it didnt came out. Man i wish paid to play is back (not forcing razer to give it back of course) bc i wanted a dream keyboard which is the Razer Ornata ( looove the tactile and silent click to it since its mecha-memberane X3.)





and side note, i need to practice typing skills since my typing WPM stinks hnggg

 

Just ask some admin in chat, he will help you or send feedback the button is at the top right.

 

I must say that I didn't encounter any error or difficulty while redeeming zSilver from MogulArena this or last week.
Maybe it's something with your account alone?

 

probably my account or an razer redemption error since some people in mogul have issues like me too

i did asked the admin in mogul arena and he said this to some person and then me

"The only update that I can offer is that zSilver trades still are not functioning properly. The Razer team is actively working on a fix. But I can't confirm that those issues would cause an inability to register your Razer account...I was able to disconnect then reconnect my Razer ID connection. Check your account credentials with Razer...Well, the zSilver redemption issues I mentioned above will affect everyone. I do thank you for your patience."
-MA|Dilusive

 

So just wait ...

 

I too had some difficulties claiming it last night when the monthly leaderboard was over, but i saw too that it was an announcement and the admins we're into it. And i don't think it lasted more than 10 mins and it was solved.

 

how was it solved?

 

It just worked after i waited for like 10-15 mins. I checked my zvault account and saw the amount added. Didn't it woked for you?

 

not for me ;w;

 

How's that? What error message are you getting or what's the problem?

 

i was once in 3rd place in the weekly leaderboards, waiting to claim my prize. Few hours later, still not receive a notification on it and my rank got down from 3 to 91. Now im at 117 and still waiting patiently for the prize after getting help from the admins few times.

 

So you end up on the 3rd place when the week ended or you we're 3rd at some point and ended on 91th? You can't really have that much downfall if you're 3rd i mean there should really have to be 80+% of winning for other players in order to degrade you that much. Anyway i don't know how much i can help, the most help that you can get if from the admins. They have all the data and the records of votes.

 

Btw, can the prizes have to be earned at the end of the month bc im such a noob at mogul XD

asking soo many questions XD

must be a leaderboard glitch XD. anyways, thanks for trying to help me ^^

 

The prizes are earned at the end of every week, month , and 3 months. In order to receive the prize you must hold the place when one of these ends. If you were 3rd at some point and then got downgraded it does not count as the 3rd place. You get rewarded by the place you finish in leaderboard when the time is over. And feel free to ask any questions.