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Lancehead side buttons not working

Discussion in 'Mice and Surfaces' started by 60565, Oct 31, 2017.

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  1. 60565

    60565 New Member

    Hi, I just got the mouse today, but I noticed that the side buttons don't work. Is this a software issue with the beta testing, or is this something wrong with my mouse?
  2. FiszPL

    FiszPL Well-Known Member

    Did you try the mouse without Razer synapse software?
    Or create a new profile setting in Synapse (maybe previous one is faulty, also check if your side buttons have proper assignments).
  3. Joikansai

    Joikansai Well-Known Member VANGUARD

    Test it on synapse 2, I have also lancehead, but since it is still in beta I am using 2.2.
  4. 60565

    60565 New Member

    How did you get synapse 2 to detect it? I have the firefly and blackwidow detected, but it doesn't detect the mouse
  5. CiannPT

    CiannPT Active Member

    From what I've seen, if you have synapse 3 installed it will "take care" of compatible hardware and synapse 2 wont find it. Maybe if you uninstall synapse 3 the mouse will be recognized by synapse 2.
  6. Joikansai

    Joikansai Well-Known Member VANGUARD

    Uninstall synapse 3.
  7. Hucast

    Hucast Well-Known Member

    Why even play around just take it back and exchange it.
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