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Mouse disconnects when I move it too fast

Discussion in 'Mice and Surfaces' started by BeTePoKMan, Feb 4, 2017.

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  1. I've got a problem on my deathadder chroma, when I move it fast it disconnects. Is there fix for it?
     
  2. What's your system specs? When you say disconnects does it lose connection and come back? Does it lag out and slingshot forward? What is your polling rate set at? Does it do it on another PC?

    Sent from my XT1585 using Tapatalk
     
  3. My specs:
    Mobo: Asrock z77 pro4
    CPU: i7 3770
    GPU: r9 280x
    RAM: Hyperx 2x4gb 2133mhz
    Windows 10 x64
    Yes it reconnects after losing connection. Sometimes it reconnects, but sensor is not working, I can click only buttons. Didn't try on another pc
     
  4. What's your polling rate set to?

    Sent from my XT1585 using Tapatalk
     
  5. Active13245

    Active13245 Active Member

    Probably cable is broken, it's not normal behaviour. If I were you I would try to contact Razer Support, or ask for replacement where you bought it ;)
     
  6. Jaisani

    Jaisani Cat

    Hi @BeTePoKMan so sorry for the inconvenience caused. Please do contact our Support Team and they will be able to assist you with this issue further. Feel free to contact me directly if you require any further assistance.

    Just a friendly reminder, Razer Insider is not a support forum. I'll be locking this thread now.
     
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