New Razer Blade - Crazy Slow Internet

Discussion in 'Systems' started by redxstrike, Mar 10, 2018.

  1. redxstrike

    redxstrike New Member

    Not sure what's up - but my brand new 2017 Razer Blade is getting remarkably slow internet connection.

    I am on battery and both with Killer on and off, it's super unstable. The network is fine and healthy, and my other Blade (2015) has no issues.

    What can I do?
     
    pancholr likes this.
  2. Joikansai

    Joikansai Well-Known Member

    Blade 14 user with that issue changes killer wireless chip with intel wireless chip, it’s not expensive so some didn’t report it or RMA it because maybe they think that doesn’t worth it. But if I personally would send it back until get the free issue device, if you tried anything that you said. Anyway my Blade 14 and stealth that has same chip have no unstable or disconnecting issue, and I think it’s faster than intel chips (don’t know the model) on my other 2017 ultrabook.
     
  3. FearLezZ1990

    FearLezZ1990 Active Member

    What do you mean with "Killer on and off"?

    Deinstall Killer Network driver and restart your blade.
     
  4. KillerSupport

    KillerSupport New Member

    Hello redxstrike,

    Official Killer Networking support here.

    We apologize for the issue that you are encountering.

    It sounds like you may be using an outdated driver, or an outdated version of our software. Updating to the latest Killer Control Center will likely solve your issue. You can find it here - http://www.killernetworking.com/driver-downloads/item/killer-control-center-x64

    Keep in mind that the Killer Control Center contains our latest drivers, and replaces the Killer Network Manager that you might find pre-installed on your machine from the manufacturer.

    Once you have the latest Killer Control Center handy, please follow these steps:

    Note: It is important to be aware that, when troubleshooting, you should always shut down your computer by clicking the Start button in the lower left-hand corner, clicking the Power symbol, and clicking Shut Down. You should always reset or reboot your computer by doing the same, but clicking Restart, instead. The power button on most laptops, and some desktops, is not configured to shut the machine down, but rather to sleep the machine. Sleeping the machine does not accomplish the same thing as shutting it down or restarting it.

    • Download the latest Killer Control Center installer if you don't have it handy - https://www.killernetworking.com/driver-downloads/item/killer-control-center-x64
    • Uninstall any and all Killer Performance Suite and Killer Drivers entries in your Apps and Features menu. You can access this menu by right-clicking Start, then clicking Apps and Features. This will include uninstalling the Killer Network Manager.
    • Restart your machine by clicking Start > Power > Restart.
    • Run the installer package for the Killer Control Center.
    • Restart your machine once more at the end, even if not requested to do so.
    You should now have the latest drivers, and the latest Performance Suite installed. Please let us know if this solves your issue.

    If it does not, please reach out to us directly at killersupport@rivetnetworks.com so that we can help you resolve your specific issue.
     
    Joikansai likes this.
  5. The-Dominator

    The-Dominator New Member

  6. figrin1

    figrin1 Member

    Are you using a bluetooth device at the same time? Users report that this interrupts the internet connection sometimes.
     
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