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Hello, I have bought my headset in December 2020 and I was really happy with it but lately the dongle has been disconnecting my headphones all the time. Also my usb charging cable has bend a bit on usb part. I’m more than happy to pay for those 2 parts but they are not on replacement list. If I could get a new ones that would be great. Thank you,Jakub
Asad
why only purple color out of stock?
Just got a free mouse from Google thru you guys and accidentally put the wrong address for the shipping. Can I get that changed
Hey just got a free mouse from Google and accidentally put the wrong apt number there . Can I get this changed
My barracuda X power off so quickly when not detected audios. How change the config? I not like turn on all time for this.And i’ can’t update fiormware the program for this device not work. All time it gives me an error and can’t update.How fix this?
I haven’t used my account in quite some time and since then have a new PC. I no longer have access to this 2 step verification. How can I get this reset?I tried opening a ticket a couple of days ago and haven’t received any response from customer service.
When I pick up my mouse and put it back down, the scroll wheel gets clicked in without me actually pressing on it and therefor activates the scroll wheel. At one point the scroll wheel itself wasn’t working but that has been resolved already but the other issue is still happening which never happened before. It’s not only during gaming but it happens in general too.
The underglow (keyboard and wrist rest) stopped working. If the keyboard is plugged in, the Light flashes, but then turn off.I installed the New Synapse beta for testing, but Same Problem. Even without Synapse. In chroma Studio i can See the underglow Light for the whole keyboard, and tried different settings. But no Light :/ Anyone has a idea?
MY razer wolverine v2 won’t turn on in wireless mode like its absolutely dead. so i cant connect it to dongle at all. it works fine wired on pc though. what do i do ?
My Basilisk Ultimate wireless mouse is not charging whether I put it on my cleaned Razor dock or if I plug the mouse directly into the pc with the usb cable. My Synapse software says its charging with the flashing lightening bolt next to it but the percentage charge for the mouse never goes up. That number only goes down. I have done ALL THE THINGS recommended to try to fix the issue. Nothing is working. Drivers are updated. Tried to charge with the mouse turned off. restarted software, cleaned connections. updated everything I possible could on my PC. What the hell Razor.
Hi, there’s a guy selling his Razer Thunderbolt 4 Cable 2 m long for a cheap price but the cable ends don’t match the one shown on the razer website. On the cable, it simply has the lightning symbol on both ends without the 4 at the bottom, nor the RAZER logo on one end. Just wanted to confirm from anyone who owns it on a description on what it looks like. Thanks.
I just grabbed this headset (2023 version) and so far I'm relatively happy, but I'm used to open back headphones so not being able to hear myself is weird, so I enabled sidetone which works well to solve this problem, but it introduces a very noticeable hissing noise unless I lower the sidetone to the point where I can't hear myself. I'm wondering if this is fixable or just the way it is? I have the latest firmware.
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