[MONTHLY SILVER] May 2024 30,000 Silver Drawing
Your place to find answers, official support, community help, product launches, giveaways and more.
Check out our newest promotions, product updates, contests and giveaways.
Engage with the Razer Insider Community. Discuss ideas and ask questions
Get official Razer and community support in our support forums.
Stay up to date on the latest product launches, announcements and information.
Enter our weekly drawing for a chance at 5000 Razer Silver
Share your support success stories and you may earn 2500 Razer Silver
Try the New Razer Synapse and Chroma app Open Beta. With hundreds of devices supported now and more to be added monthly.
Heads up, Insiders!Our friends over at Gearbox Publishing is celebrating their launch of Gigantic: Rampage Edition and they have given us 10 Steam keys to give away.THE UNIQUE MOBA HERO SHOOTER RETURNS!GIGANTIC: RAMPAGE EDITION is a premium and definitive release of the original 5v5 MOBA Hero Shooter, GIGANTIC, that provides a dynamic and exciting team-based multiplayer experience for fans of both genres. Choose from a diverse roster of unique heroes, each with a set of upgradeable abilities, and team up with four other players to control objectives and take down the opposing team’s mighty Guardian, all while protecting your own. GO GIGANTIC!To Enter:Like and comment on this thread for a chance to get yourself one (1) of 10 Gigantic: Rampage Edition Steam keys.Please note that these Steam keys are for North America only. If you are not a resident of North America, you can still enter to win Razer Silver, just mention that in your comment. Additionally, for every 10 comments received,
I lost my phone a year ago with my phone number, and I am trying to reset it, but I have no access to it.is there a way to access my account?
hii !! i have a phone number registered on this account that is not in use anymore, and the phone number is deactivated and i was wondering how to change my phone number registered on this account to my current one as i dont get an otp when i try to change it now,, hope i phrased this easy enough for you guys to understand ^_^!!
My Basilisk V3 Pro which has been working up until the software update to 20231207 this morning, is now displaying 0% for the battery in red and I can’t load any profiles nor adjust my DPI if I am using Hyperspeed Wireless. I see that there are tons of others experiencing the same issue. I updated my firmware. Uninstalled and re-installed clean. The issue persists. Before you ask me to do a clean install or gather logs, this was working fine until today’s update. I have already done a clean install. Fresh install of Windows This just started today. I have a Death Stalker V2 Pro Keyboard that works fine. This is not OS related I doubt hardware being this mouse is maybe a week old and was working until today’s update. Please see a related thread below:Razer Naga Pro showing 0 profiles and 0% battery life in Synapse.
Insiders!It’s been over a year since we moved to the new platform, and we hope that all of you have gotten used to the new look and feel of the site. Along with the shiny new coat of paint we’ve also received a number of tune ups under the hood which means that a lot of the ways Insiders can earn Razer Silver have changed. GiveawaysAll of our partner giveaways include prizes where anyone who enters the drawing is eligible to earn Razer Silver as long as they have reached the “Normal” rank on Razer Insider. Reaching “Normal” rank is easy. Engage in conversations and reply at least 10 times and create five topics to reach “Normal” rank. Weekly and Monthly DrawingsThe second way to earn Razer Silver is through weekly and monthly participation along with just being good community members on Razer Insider. Simply reply to the drawing threads to enter, however you must have reached “Normal” rank in order to qualify for the prize. See above for details on reaching “Normal” rank. Good Behavio
The title should be enough! :)
This is a big issue, because I have a big collection of profiles and manually re-assigning them after each clean installation is time consuming and annoying. This works properly in Synapse 3.
Hi, I’ve ordered yesterday a brand new Blade 18 2024. I’ve received today the tracking number from DHL, but very soon after, shipment was showing a Exception status on Razer’s tracking page and a “Shipment is on hold” with a red warning mark. I’m very worried because I’ve read bad things about this status regarding orders (on another post in Razer Insider it’s said that “The shipment is on hold because it did not go through security inspection. I (DHL operator) can not see the details. The shipper should contact with his local DHL department for more information.”)). I’ve opened a ticket with Razer Support for orders and waiting for answer right now. Should I or can I cancel my order when that kind of problem happens ?Is this something common with Blade orders ?many thanks for your advices and help ?
So I bought a Razer BlackShark V2 X headset and everything is working fine except for the microphone. My microphone sound is so low that even if you speak loudly it still be so quiet I searched in the internet for this problem and it turns out that a lot of people have this problem too and gave a lot of method's to fix it but non of them worked. Can someone please give me some help ?
Hallo zusammen, ich habe das Problem, dass mein Headset nicht mehr erkannt wird, bzw der Dongle wohl nicht mehr funktioniert.Ich bin von einem Dell Laptop auf einen AMD PC gewechselt und habe nun Win11 mit allen Updates installiert. An dem neuen PC funktioniert aber etwas mit Razer nicht mehr.Das Headset wird garnicht erkannt, blinkt nur blau Tastatur geht soweit, wurde aber öfter mal getrennt und neu verbunden sobald ich eine Taste gedrückt habe Die Maus funktioniert soweit noch Nun die Frage ob einer das Problem kennt oder lösen konnte, dass das Headset Nari Ultimate nicht mehr funktioniert. Mit Kabel verbunden funktioniert es noch, Win erkennt das Gerät auch ab und an als anderes Gerät, nicht als Audiogerät. Scheint eine Verbindungsproblematik mit dem Dongle zu sein. Recoverytool auch schon getestet, dort wird Schritt 1 aber nicht abgeschlossen, da wohl der Dongle nicht erkannt wird. Synapse erkennt weder in der alten Version das Headset, noch in der 3er Version. Hello everyone,
It doesn’t matter which device was selected beforehand, it always reverts back to USB Sound Card. It’s very annoying to manually switch it back after each system restart.
Hello, I recently bought Razer blackshark v2 x USB headset and I my synapse app wont detect them so I cant really do the settings with sound and microphone. I tried everything, unplugging and plugging into diff port, reinstalling app, restarting computer, reinstalling driver, making new account and registering headset again. Nothing works, the synapse app wont detect my headphones. Can someone give me any other tips what should I do? As I am not even allowed to contact support, because everytime I tried it moves me to comunnity page :D Thank you :)
Hi Guys I have just bought a V3 pro & im finding the right mouse button is too sensitive. Im playing PUBG & its making me accidently unscope my gun mid battle. Anyone else suffer from this or know how to sort this problem ?All help gratefully recieved :DThanks
I don't even know what to say it was my first experience buying razer stuff and it was so bad yesterday it arrived and I tried charging and pairing but didn't work I tried looking into instructions once again didn't work tried googling also didn't work when I finally decided to contact support I asked if she speaks English and she ended the chat today I decided to write again but when I entered my serial number it said I don't have a razer care or something also if you didn't understand the problem the earbuds not working I guess case is working but not earbuds cause case shows green and earbuds not doing anything I tried resetting it by tapping I thought it might be the problem of my phone I tried to to it to PC and my friends phones didn't work either other audio device connects
Hi,I encountered a weird problem with my “BlackShark V2 Pro 2023” (or better its software).When I’m starting certain (steam) games and have a 4th audio source playing in the background, the audio gets distorted. It’s hard to describe but the volume ramps up heavily, then drops out and ramps back up and crackles during those phases.Example: I open 3 random VLC videos, pause them and leave the window open in the background (while the game is running of course). I then open spotify and start playing a song → instant distortion, bug appears.If I pause the song, it goes back to normal. Same thing with Firefox Tabs open on the background.It seems very specific and it only happens on a few games. But I’ve never experienced this with any other device or software. So it definitely a Razer bug (maybe the dongle?). In terms of trying to fix it. I tried everything…With or without Razer Synapse (also the Beta), turned Razer Services on and off, audio enhancement and exclusive mode on/off, reinstall
Already have an account? Login
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.
Sorry, our virus scanner detected that this file isn't safe to download.