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Razer BlackWidow X Tournament Edition Chroma missing Basic Sleeve

Discussion in 'Keyboards' started by Reaver, Apr 21, 2016.

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  1. Reaver

    Reaver Active Member

    Due to the issue with the indicator lights on the BlackWidow X Chroma, I decided to just get the Tournament Edition since at the very least I'm sure that it has white indicators.

    Problem is, the product page states that it has a basic sleeve. However, no sleeve was included in the packaging itself. Is this something Razer messed up again?
     
    David-El likes this.
  2. Probably i contact the razer support if i were you for sure
     
  3. Reaver

    Reaver Active Member

    I did. Just waiting for their response in regard with the concern. This is more of a heads-up to others who're planning to purchase the same keyboard.

    Well, got a reply from Support and now they're saying that it doesn't have one. Gave me a link to the product info page of the keyboard.

    Thing is, I got a screenshot of the page stating that it has. And I only noticed that change after I sent the initial e-mail stating the missing sleeve.
     
    Last edited by a moderator: Apr 23, 2016
    David-El likes this.
  4. David-El

    David-El Member

    That's not good. I also preordered the Blackwidow X TE and am fully aware that it said it came with a basic sleeve whereas the Blackwidow TE came with a carrying case. Could you post that picture to imgur or some other hosting site so I, and probably any others, could use it if necessary?
     
  5. Reaver

    Reaver Active Member

    Here's one

    [​IMG]

    We seriously need the attention of @Min-Liang Tan on this issue.
     
  6. kushal

    kushal Member Staff Member

    Hi - I would like to issue a clarification that there is no bundled sleeve with the Razer BlackWidow X TE Chroma, and it is only the Razer BlackWidow TE Chroma that comes with the carry case.

    The comparison table on the product page had an error by mentioning that it was included and has been fixed as of now. We apologize for the confusion.
     
  7. David-El

    David-El Member

    Kooki,
    Thank you for coming in and explaining the situation, it is good to know. I do think it would help build goodwill if the basic sleeve were included for those that ordered it before the change. I can attest that at least in my situation, the fact that the BlackWidow X TE Chroma had at least a basic sleeve had an influence on my purchase as I had been considering other keyboards as well.
     
    Reaver likes this.
  8. Reaver

    Reaver Active Member

    Thank you for the clarification. Also, the product page also lists the keyboard as having a detachable cable at the Compact Layout part. It might confuse other buyers if it's listed as both on the product page.

    Screenshot (23).png
     
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