Razer Blade Support issues

Discussion in 'Systems' started by FlyingTexan, Mar 27, 2017.

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  1. I didn't come here asking for a moderator to close my thread. I didn't come here asking someone for tech support either. I came here asking if having noise coming from the keyboard like in this video I just took is normal.

    The reason I've come here to ask first is because tech support at razer is non-existent. Asking me to mail it in to take a look isn't tech support. How many of these things do you think I have sitting around? What am I supposed to do for work? Not answering any questions isn't tech support. Not sending me another unit isn't tech support. A thread here to crowd source info is helpful that should be the ultimate goal. Not to try and close threads so the general public doesn't get a bad impression of your product. If you don't let me ask my question to people willing to respond I'll send it in for sure and you can keep it. Your call. "Is this thread support-related"=no. I'm seeing if others have the same issue I'm not asking for them to trouble shoot it. Telling me to ship it in "IF" its not something you can decided I did or not, leaving me with no PC, isn't a first resort it's a last. It's not my fault you offer nothing else.

    Until then, does anyone else have sounds coming from their keyboard like this and is it normal?
    mojofml likes this.
  2. Dat1Fish

    Dat1Fish Active Member

    I don't think it's the keyboard, I have that sound on my RBS but i think it comes from the fans at the bottom.
  3. technokat

    technokat Director, Social Marketing Staff Member

    Sorry to hear that you feel that way - however put, this is something that our support team can best help with and resolve, if it means sending the unit back, then unfortunately that is how we will be able to help.

    Prefacing that with 'this is not support' or 'I paid over 2300 don't close my thread' isn't going to help get the problem fixed any faster. I assure you, that you get our attention all the same. If you have an existing support ticket raised to our customer support team, then do feel free to drop me a note with the Case ID so I can have them investigate the matter.
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