Razer Core: mouse and keyboard via usb problem

Discussion in 'Systems' started by fakeian, Jun 3, 2016.

Thread Status:
Not open for further replies.
  1. spotradioCoral878

    spotradioCoral878 New Member

    After posting here yesterday, I received an email about system updates from Razer. After an update for the Razer Blade Stealth (which required an installer separate from Synapse), for my Intel Graphics Drivers, and for the NVIDIA drivers for my card, everything is running smoothly. I've had no hiccups. Here's a link to the updates page:

    Last note: The only issue I had with the update is that sometimes my secondary monitor would cut out during the update process. You'll need to be plugged into to the core for some of the updates, but I would recommend setting your laptop monitor as your only monitor until you're done.
  2. Cyraxus

    Cyraxus Active Member

    Interesting. I'm using the Blade 2016 with a 1070. When I opened a ticket i got a response back from Razer that the 1070 isn't a supported card and they can't help me. Lol nice.
  3. intractv

    intractv New Member

    I can only hope your issue was not USB related. Even so it's a pretty sad thing to do especially when this box is just hitting the broader market.

    The primary function of the Core is accelerated graphics and why should I buy some older (and in many cases more expensive) cards to put in the Core?
  4. Derek712

    Derek712 Active Member

    I don't think it is. I have noticed the same issue sometimes and I'm able to remedy it by having my laptops screen active as an extended desktop.

    I did notice the keyboard issue(using a Blackwidow Chroma Stealth) but it only just started yesterday. And the only thing I changed yesterday was I connected to ethernet for the first time. Hmmm

    Did some testing and it seems that when I'm downloading a file, my keyboard cuts in and out. When I stop downloading, it works fine.

    Can you guys try disconnecting ethernet and see if your problem resolves? I'll be doing some more testing later today. Hopefully this is just a firmware issue...
  5. Cyraxus

    Cyraxus Active Member

    I definitely noticed a similar issue with the Keyboard. I'm using Blackwidow TE Chroma. Many times while playing Overwatch the keyboard would "reconnect" and i'd lose connection for a few seconds. I too am using Ethernet on the Core.
    dyeLucky likes this.
  6. mintouch

    mintouch Active Member

    Same here. but i'm using wireless connection.
  7. My Blackwidow TE Chroma does the same exact thing...Just opened a ticket on it...
  8. Hey guys, I was just having the same issue. Also windows would stutter all over the place. When I went into display properties, ensuring the external monitor was selected, clicked Advanced Properties. Now I saw an option for 3d display mode. Enabled, apply, went blank for a few seconds then the problem disappears. Can also then disable and still works fine. All until the machine is restarted then same problem and then you have to toggle the 3d display mode again to get it working again.

    Mine is razer stealth blade + core + gtx 1080. Stealth updater run to update BIOS/thunderbolt firmware + latest intel drivers + latest NVidia drivers
  9. Derek712

    Derek712 Active Member

    I don't have that toggle available at all. Isn't that for stereoscopic display though? Not sure I want that enabled.
  10. Yes it is hence why I toggle it off. For me it's right above the resolution drop down box in advanced display settings.

    Just done a video demonstrating the choppy display and what I need to do to resolve it

    Derek712 likes this.
  11. Derek712

    Derek712 Active Member

    Interesting. You must have that option because you have a certain monitor I guess? I wish it was that easy to fix it on mine.
  12. nothingshocking

    nothingshocking New Member

    I was having the same problems as you. I just decided to not connect anything to the Core so that relieved me of the mouse and Keyboard problems. The main extremely alarming problem I have left is that my Core will just black out and my 1070 will stop working. The 1070 still gets power and Geforce GTX lights up but the monitor stops and Thunderbolt doesn't see the Core. I bought the Core and Blade 2016 because I really really liked the fact that I could upgrade my graphics card in the future, well I have a feeling Razer won't be supporting the future if they can't even support the 1070. Hopefully it's just a software problem and my pessimism is the only issue and they are going to support future cards. I hate my paperweight.
  13. Further testing, for me I find if I either start Windows without the core connected and log in, then connect it seems to work fine. Or powering on with the core connected, I log into Windows, log out and then back in and it seems to work fine? Can you let me know if that works for you too?
    Jakeman893 likes this.
  14. Logging out and back in seems to have helped here as well. Thanks for the tip.
  15. FYI...

    Last night I had a really good experience w/ the Core, mouse (Mamba '12), and keyboard (Blackwidow TE Chroma) while playing Overwatch (for 2+ hours); no disconnects on the mouse or keyboard. What I have been doing in the past was to disable/turn off the built in laptop display on my Razer Blade Stealth in the display settings menu, but while I was doing this, I had performance issues/lag with everything. Yesterday, I decided to enable the display, but shut the lid and everything worked perfect!

    Hope this helps!
  16. Downloaded LatencyMon and noticed the nvlddmkm.sys driver DPC latency was quite high. Also ndis.sys latency was really high. Updated Killer network drivers and disabled the cores ethernet driver. Updated Nvidia driver to 368.69 (was on .39). Still have sometimes had DPC exec time > 6.2 secs!

    Still seems a high but now when i log out and back in it seems to stay quite well behaved. When I recommended this above, i'd find that the problem would re-appear about 10-15 mins in. Found this too about people mentioning this DPC latency on 1070/1080s:


    Reply 173 shows an Nvidia customer care guy stating they have confirmed what they believe is the issue and will be working on a fix to be included in a future driver update. I hope this is the same stuttering I am and some of you are experiencing with the 1070/1080s, as it should just be a software fix.
  17. Be careful doing that as I have seen claims that due to the high heat radiating from the strip right above the keyboard it can damage the display. I leave mine open and turn the display brightness of the stealth all the way down.
  18. warsock

    warsock New Member

    I have been having similar issues with my Core and am getting a little sick of the work around. There seems to be a disconnect with Intel windows 10 and Razer. If you plug an an xbox one wireless receiver to the back of your core the stealth will blue screen. The usbs on the Core have become useless to me as I have to plug everything into the laptop or risk frequent disconnecting.
  19. Thanks for the info! The laptop stand I have it on will not allow it to fully close unless I scoot the laptop up then close it. Otherwise, there is a 4-6 inch gap.
  20. I have just installed Windows 10 insider build 14388 and so far I have no latency/stuttering with running Nvidia drivers 368.69 since upgrading!
Thread Status:
Not open for further replies.
Sign In with Razer ID >

Don't have a Razer ID yet?
Get Razer ID >