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Razer Electra V2 USB Not Being Picked Up By Razer Surround

Discussion in 'Razer Support' started by MonoChratine, Apr 7, 2018.

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  1. MonoChratine

    MonoChratine Member

    So my Razer Electra V2 USB headphones were working just fine a few hours ago but then it suddenly stopped working. I don't know if it actually stopped working but it's just not showing up on Razer Surround/Synapse. I tried restarting my PC and all Razer programs installed on my PC but it's still not working even after I set it as the default playback device. Please help.

    Update: I tried reinstalling everything related to Razer on my device but it still doesn't work. I also noticed that my volume is stuck at either 0, when it's muted, or 100. But even at 100, there's still no sound coming from my headphones. I also tried reinstalling all the drivers related to the headphones but it didn’t work.

    Update: I was able to fix a problem with a certain playback device known as "Realtek Digital Output" that I thought was the culprit but sadly wasn't. My headphones are still not functioning properly. I also noticed that my headphones' volume was, when I checked Playback Devices>Properties>Levels, my volume was apparently on 111.4, which is, as far as I know, impossible.
    Last edited: Apr 9, 2018
  2. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    Yo! I sent you a PM so I can help you out.
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