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Razer Synapse 3.0 BSOD Using Macro

Discussion in 'Razer Support' started by Falcre, Aug 9, 2018.

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  1. Falcre

    Falcre New Member

    Hello, I just got received my Naga Trinity mouse yesterday, and I love it so far, though I'm having an issue which seemed to has popped up before for other people but I didn't find much of a response. I noticed using a macro (specifically an auto-clicking macro) it'll arbitrarily crash my PC with a DPC_WATCHDOG_VIOLATION error. After taking a brief look and poking around in the dump file, I'm not entirely too experienced with WinDbg, but I have used it before a few times and saw these bits and pieces possibly pointing to my culprit:

    The DPC watchdog detected a prolonged run time at an IRQL of DISPATCH_LEVEL
    or above.
    Probably caused by : mouclass.sys ( mouclass!MouseClassServiceCallback+69 )
    PROCESS_NAME:  Razer Synapse Service.exe
    I would provide the full dump file, but it is ~1GB in size. As stated earlier, I have found threads from other users with this similar issue, one being exactly the same predicament as I am in currently, using an auto-clicking macro and getting a BSOD as a result of it. I've used auto-clicker macros before in Synapse 2.0 without any issue, and this BSOD has only happened when I try activating my macro. Any sort of help relating to this issue would be a godsend. If any more information has to be provided I will try the best of my ability to provide such.
  2. FirePenguin

    FirePenguin Well-Known Member

    Does this happen on certain games? Or even if you use the macro on the desktop? Also, have you tried doing a clean reinstall of Synapse 3?
    freakydoctor likes this.
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