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Discussion in 'Razer Synapse 3 Beta' started by ZzViper13, Mar 6, 2018.
Hey, just wanted to ask when will all devices be on the new synapse?
Same question... Have a mouse and keyboard, both Chroma, that don't show up.
I’ve seen conflicting answers but some are saying eventually all legacy devices will be integrated into synapse 3 and some are saying that they won’t. I would love to get some confirmation from Razer as to when or whether the plan is to eventually migrate all devices to S3. Having multiple devices myself, all of which are Razer products, yet only my Tartarus V2 uses S3 while every other keyboard, mouse, and keypad still uses S2 it is kind of an inconvenience to have to toggle between programs and also have both running in the background in order to have my devices function properly, personally the only negative thing I have to say about their products, no on board device setting support like some Logitech products have. Hopefully soon all devices can be supported through one application. Anyone with definitive information on this, please chime in.
"Razer Synapse 3 will eventually replace the existing Razer Synapse 2.0 once its features are complete and ALL DEVICES are supported." (emphasis mine)
Alright, so to clear up all confusion (and this is as official/definitive as it gets because I'm the product owner for Synapse) :
Synapse 3 will NOT support every single Synapse 2 device. Synapse 2 has support for over 200 devices and it's simply not possible for us to bring them all to Synapse 3 due to either technical or logistical limitations. What the FAQ means to imply is that the software will remain in beta till the time all planned legacy devices have been moved to Synapse 3. In other words, the software will remain "beta" while we're still adding more legacy devices. The wording is ambiguous indeed and I'll get the FAQ updated (Edit : It is now updated).
Thanks! I've gathered that the general vibe is that people are (more or less) excited about S3, so the more information we have the better off/less pensive we'll be.
Can you provide a list of what planned devices will be eventually supported by Synapse 3?
Unfortunately not, because the list is constantly evolving. We don't know for sure if all our planned devices will work with the new architecture or not... we've already run into a brick-wall with some of the legacy devices that we tried migrating.
So what are you going to do? Maybe you could do a Beta Test. You could try it on some last and current generation products, and then if that works, you could develop and market a whole new generation of products and use them to advertise Synapse 3!
Thank you, for the information, I never expected all devices to be supported, but two of my devices are pretty new or rather popular devices so I’m imagining, and hoping that they would be supported soon. I mean, the Ornata, Black widow chroma, and Naga hex V2 I was thinking by now would at least be supported, at least the black widow seeing how common and popular is, not expecting it to roll back and support my Nostromo, but the main reason I don’t use my Tartarus V2 is because I’d simply prefer her not to have to run two programs for two devices or three if you include my keyboard. It’s funny because I have over 15 different Razer devices in my household, many of which are still sold today and only two of them are supported by S3. It appears that the S3 is trying to incorporate various tests and applications, why not simply do the same for the S2 In terms of incorporating its functionality as a separate tab on the S3? I know it’s easier said than done but at my company we’ve unified applications and processes for more different then the two synapses To reduce overhead and simplify management.
I don't understand why Razer is focusing on older devices. They should be focused on the most popular devices and the devices that are currently in the stores. Example...Man O War headsets are highly rated, popular and are still being sold yet this device is not supported by Synapse 3. I would expect a software and hardware developer would have a product roadmap.
The list of planned devices is created based on a ton of different considerations. Userbase, feasibility, recency, impact on feature-set are all part of the planning process. We also consider the the pattern of device combinations... e.g. it wouldn't make sense to bring 20 keyboards and no mice, because 99.99% of the users don't have more than one keyboard and we would be forcing users of all 20 keyboards to use 2 software if they have more than 1 device.
It does seem though that the black widow chroma being so popular, one of the most popular keyboards I would imagine that you sell, would be guaranteed to be supported. And considering that the Naga mice are the devices of choice for any MOBA or MMORPG that at least supporting the more recent versions like the Hex V2 would be a consideration. I don’t own the Trinity yet but for some reason I’m hesitant because I really prefer not to use a second app. Probably my biggest and only real complaint about Razer products would be the fact that they are so dependent on synapse for their functionality and have no onboard memory to support the ability to take a peripheral from one computer to another, regardless of whether the software is installed and be able to use at least a few key binds like some of the Logitech products. But unfortunately Logitech doesn’t make peripherals as suitable for my play style as Razer does, so I grin and bear synapse and it’s many drawbacks and disadvantages. Funny thing is that I have used a XIM4 as an alternative because of the increased flexibility and reduced overhead on some of my gaming machines and found it to be far more more stable choice with less bugs and input lag is negligible. using the default chroma lighting, certainly a small price to pay.
You are correct, those devices might or might not be a part of the next batch of devices. *hint* *hint*
But would you put them higher in the sequential list than the other legacy products we have migrated till now?
We are aware about this being a popular feedback item from users, which is why most new devices ship with hybrid storage, which allow users to store not just keybinds but also hypershift binds and macros (which even includes mouse movement macros) on the device, for use on PCs without Synapse. For the record, Naga Trinity has hybrid storage capabilities (4+1 profiles).
Well nice to know that you are working on it and bringing as much as peripherals support as possible. And i would not even expect for it to have older devices support but pretty current ones would be nice
I really hope it gets sorted out, I am very fond of Razer products.
I fail to understand why you are releasing hardware to products that NEED to function properly with software that is still in BETA! You're selling unfinished products.
Not only that my older devices aren't compatible with the new software and my new Naga isn't compatible with my older hardware.
I have to choose between using my older Razer 2016 Blackwidow Ultimate or using my Razer Naga Trinity!
COMPLETLY unacceptable Razer, I've been a long time fan of your products, and I doubt i will be coming back with the evident nonexistent progress.
Its not really worth their time to bring those new products to Synapse 2 as well since they would need to code the product for both of the softwares, meaning they use more resources that could be put towards moving old products to Synapse 3. Everything will be moved sometime, and as they said in another post, moving more products over is suspended for now to fix as many bugs as possible, and then they will start adding older products back to Synapse 3.
Please bring the Orbweaver on over. Its the only device left for me
Well I just purchased a Tart v2 to replace my orbweaver which is getting a bit worn out. Needless to say I'll be returning it because it only works with synapse 3.0 and my other 3 razer devices only work with synapse 2.0. I refuse to run two versions of software to support my hardware from your company.
If you can't streamline your devices into a single version of synapse you will lose me as a loyal customer who has purchased at least 8 of your products.
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