The Virtual Currency and Rewards System for Gamers

Discussion in 'News and Announcements' started by technokat, Jan 9, 2017.

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  1. DawsonJr

    DawsonJr Active Member


    I just noticed that there's actually some conflicting information with regards to zVault - specifically zGold expiration. According to the FAQ, zGold will expire. However, according to the Terms of Service, zGold does not expire. Can we get some clarification on the matter from @Razer|Technokat or @RΛZΞR|Meow?

    Thank you very much in advance; I look forward to your reply!


    Last edited: Jan 12, 2017
  2. In the faq:
    Bonus zGold obtained from promotions and contests will expire within 30 days from date of issue. zGold balance will expire and be removed automatically if you do not access your zVault for more than 2 years.

    In ToS:
    zGold Virtual Credits do not expire.

    You're right, it seems like there's conflict.Well to be safe, as long as u access your zVault within 2 years, your zGold will never expire. Unless they are obtain from promotions.
    Last edited: Jan 12, 2017
  3. DragoNate

    DragoNate Active Member

    It's actually the zSilver that will expire after 2 years of no access. zGold doesn't expire.
    The only zGold that does expire is that you get from promotions.
  4. MatthewMak

    MatthewMak Member

    Thanks for this, time to earn some Gold and Silver !
  5. AloysiusTee

    AloysiusTee Member

    The reset password link sent to me does not work. Anyone facing the same issue as me?
  6. matatotaku

    matatotaku New Member

    Hey !
    I have this error trying to login in zVault :'(
    Anyone have the same issue ?
    Last edited: Jan 13, 2017
  7. kajira

    kajira Mother of Gaming

    I find this quite exciting, I'm going to explore it much more fully as soon as I finish my rounds through the forums tonight. I see lots of promise in this, though.

    I'm with you there - if this is ever in conjunction with Steam then I'm all in. I use that platform for many, many games and opportunities. That and Good Old Games.

    @DawsonJr - Just being a Mod and not official Razer staff don't take this response as an official comment. However, I feel very safe in saying that I believe that any zGold that you spend money on to add to your account will never expire. However, any time there is a promotion, like this initial one with 100 gold being added, it will expire after 30 days from when it's issued if you do not use it. Then it is the zSilver that will expire after two years if you do not log in to your account to keep it active during those 24 months. Hope that helps - and I equally hope that I read things correctly and gave an accurate response. lol
    Last edited: Jan 13, 2017
    ThirdDegreePun likes this.
  8. Fazethree

    Fazethree New Member

    I'm wondering if this is going to eventually be as user friendly as PayPal? Even offering a debit card to the account?
  9. App1e

    App1e Active Member

    I will try this with ARENA ( still waiting for any Battlefield 1/4 activities ) and this new Cortex
  10. ETitus

    ETitus Active Member

  11. BenWoodford

    BenWoodford New Member

    Same, don't know if it's account specific or something to do with a change they made server-side.
  12. HerrTapper

    HerrTapper New Member

    Error:The grant (either [username and password] combination or the [uuid and token] combination) has failed the authentication.

    how do i fix this
  13. Razer|Fowlkin

    Razer|Fowlkin Administrator Staff Member

    Which service are you trying to log into?
  14. HerrTapper

    HerrTapper New Member

    the zvault, but using another browser fixed it, can now login normally xd, thanks though! :)
  15. IceStorm_III

    IceStorm_III Member

    Just signed up.

    The verification phase requires entering a gender. Any specific reason for that, and if so, any specific reason why only two genders are listed?

    For me it's fine. For others, it may not be as cut and dry.
    ElectricKeet likes this.
  16. HerrTapper

    HerrTapper New Member

    because there are only 2 genders
  17. ThirdDegreePun

    ThirdDegreePun Well-Known Member

    Let's not start anything here...

    An "other" category is simple, unharmful and really can make a difference!
    ElectricKeet likes this.
  18. Exro92

    Exro92 New Member

    @razer Admins, i can't use Pay with Razer on the Hi-Rez Studios site, so for neither Smite nor Paladins. Wanted to buy a Paladins Founders Pack and the Payment Method doesn't even show up, i contacted their support and the Support Guy said he couldn't find it either and said he is gonna tell their guys who work on that stuff.

    Just thought i let you guys know too so maybe you can do something so it will be available faster.

    On Indiegala i used Pay with Razer already and it worked like a charm. So gotta say really cool Virtual Currency System you guys created. :)
  19. DawsonJr

    DawsonJr Active Member


    It seems the GamersGate promotional offer for buying a game with your first 100 zGold has been removed a little early (promotion was supposed to run until January 23). There's no longer any information about it on the zVault site, and the page GamersGate had up for it is gone. Hopefully it comes back before the promotional period expires!


  20. matatotaku

    matatotaku New Member

    I still have the issue with the message :
    Error:The grant (either [username and password] combination or the [uuid and token] combination) has failed the authentication.

    I tried like @HerrTapper to use different browser (Mozilla, Chrome, Edge) and still can't sign in zVault :'(
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