This file crashes my computer

Discussion in 'Razer Support' started by stanzhang, Mar 30, 2018.

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  1. stanzhang

    stanzhang New Member

    Hello, I've bought my razer mouse over a month ago and I've been getting some Windows error on my computer. By analyzing those errors, I've found that this file, RzDev_0061.sys was crashing my pc from time to time. Is there a fix to this?
     
    jackcastrov likes this.
  2. FirePenguin

    FirePenguin Well-Known Member

    Hi there!

    Have you tried completely reinstalling Synapse with a fresh installer? If not, please do while clearing the Razer registry files also. If you have an active anti-virus running, temporarily disable it so that it won't mistakenly tag Synapse as malware as that would corrupt the installation files.

    *Moving this to the support board.
     
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