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[Update] Razer Synapse and macOS Sierra

Discussion in 'General Discussion' started by Razer.WolfPack, Sep 7, 2016.

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  1. Same here. It looks like now scrolling requires some acceleration, lol. When you scroll the wheel with some good speed, it will scroll the page. But if you scroll it slowly (like I used to scroll), nothing will happen. I can scroll the whole wheel a few times around itself, but the page willn't scroll at all. So now I have to scroll RAPIDLY and with some ACCELERATION. This is annoying.

    2) LED is still of for my Abussys 2014
    3) Visual bug for DPI settings is still here
    4) Synapse doesn't activate the profile after the system is restarted, so I still have to do it manually every time.
     
    ItsAnthony44 likes this.
  2. Latest Razer for Mac update fixed the scrolling issue for me. Yay.
     
  3. directhitBone895

    directhitBone895 New Member

    Just got a mail from the support team:
    Quote:
    "We are sorry this is a limitation within the Mac OS Operating system and you will not be able to use modifier keys in this way"

    Razer are you serious ??????????????????????????????????
    I am using the alt and shift buttons on my keyboard in combination with my Naga for over 3 years and now this doesn't work any more and it's the fault of Mac OS?
    We just have to accept this?
     
    Lundruf likes this.
  4. DarkTaninfodaily772

    DarkTaninfodaily772 New Member

    can we have any razer representatives check the sanity of this support employee please.
     
  5. Jaisani

    Jaisani Cat

    Hey thanks for sharing your feedback with us. Rest assured our team is working on a fix for any and all issues regarding the MacOS Seirra.

    If you're encountering any new issues, DO NOT post in the thread below about the bugs you are facing, instead click on the gear icon at the top right hand corner of Razer Synapse and submit your bug report there. Alternatively, please reach out to us through our Support Team.

    Hey guys, if you're encountering issues with Support, please reach out to me directly and I'll be able to assist you.

    Peace.
     
    Last edited: Nov 10, 2016
  6. I think we should be allowed to do both.
     
  7. Adlies

    Adlies Member

    Whats new with this update bro?
     
  8. Update 3:
    For those of you following my experience with Razer support on the issues I reported, I received an email yesterday from them saying that my issue has been escalated (yes, again) and that it will take 1 or 2 more business days before someone can get back to me, but could be longer due to the nature of the escalation and/or during peak customer demand.

    So this will take me into next week. I'll keep you posted.
     
  9. I am also having the if you 'scroll slowly' nothing happens issue. The response I got back from razer was:
    Thanks for your support on Razer Synapse. We are sorry for any inconvenience caused, however could you provide us a video description of the issue?

    Thank you and I hope you have a great day ahead.

    Somehow.. I am expecting the next response to be 'Well.. you are scrolling wrong.."
     
  10. Adlies

    Adlies Member

    Wish you the best of luck and hopefully they fix your problem my man
     
  11. RedWolfTech

    RedWolfTech New Member

    I'm much happier with the scrolling speed (and now it seems to actually be altered by the setting in Sys Prefs), but like others scrolling only one notch or just really slowly doesn't actually cause it to scroll at all. This doesn't make it unusable for me, but like others have mentioned here it does make it next to impossible to have fine control over the scrolling.
     
  12. So I have a new problem, and want to see if others are having the same issue.
    Randomly, I will notice that windows will lose focus. Clicking on the window brings back in focus, but within a second it loses the focus again. I ran across a script that prints out what window has focus, and tracked it down, to RzDeviceEngine. It appears that for what ever reason, RzDeviceEngine is stealing focus and doing a force quit of the process doesn't appear to make it stop.

    I have just uninstalled Synapse and going to reinstall it just to make sure. But wanted to see if anyone else has ran across that issue?
     
  13. Adlies

    Adlies Member

    That's the weirdest issue I have ever heard ahaha thats so unlucky
     
  14. AutoTech

    AutoTech New Member

    shadowhywind,

    I totally have the exact same issue. Didn't think anyone else would have that problem. I get strange boot up problems too (no smoking sign). Losing window focus is very annoying, as you only get a few seconds to do anything. I didn't think force quitting would temporarily fix it though. Need to try that next time. I have simply been rebooting to solve it. I get the issue after 1 day or so of system uptime. I never shut down, just turn off the screens, as I have other processes running over night. Hopefully they'll solve this issue, and then break it again, and then solve it again, once and for all. Thanks for sharing this issue. Thought I was the only one.

    Cheers,

    AT
     
    Last edited: Nov 13, 2016
  15. So heres a little update for the 'slow scrolling' aka, doesn't scroll the page if you scroll a mouse tick at a time. Apparently at this moment, it's not a razer issue, it appears to be a macOS problem. I uninstalled synapse and rebooted, and still had the same issue. I plugged in a logitech mouse I had floating around, and that also experienced the same issue. Even went so far to unplug the razer hardware, reboot and tested with the logitech mouse.

    Now onto reinstalling synapse to see if that resolves the focus bug.
     
    PT.Singer likes this.
  16. Coralfrontload008

    Coralfrontload008 New Member

    The scrolling problem has been "fixed" by simply reverting to the previous (also broken) behavior where the scrollwheel does nothing at all unless you spin it more than a few clicks at a time.

    At this point I'm 100% convinced the software will never work properly on Mac. I will never buy another Razer product.
     
  17. Adlies

    Adlies Member

    Do you know the fix for the windows computers? I need a fix for that because I just got the focus glitch and I thought that it was my eyes doing it and I tripped out. IF anyone knows of a fix please dont be shy to reply :)
     
  18. PT.Singer

    PT.Singer Jedi Master VANGUARD

    Dude, this thread is obviously about Mac OS Sierra. Please put your post somewhere else or contact Razer Support if you have issues, as you have told others on many other threads. Plus the mods said specifically NOT to post with any new problems and to contact Support.

    Please do not dilute this thread with off-topic posts.
    I'm not sure if it was on this thread or not, but somebody else (if anybody knows the exact quote, please insert or reply to reference for @Stormchild) said that the scrolling issue is not just happening with Razer products (he mentioned the same thing happening with Logitech mice), and is, in fact a Mac OS issue. Don't lose faith, brother!
     
  19. RedWolfTech

    RedWolfTech New Member

    Now that someone has so exactly described it, me too. :) Its happend to me twice, although I hadn't use any utility to trace down the offending process so I had no idea it was Synapse. Like you I leave my system on all the time and just have it turn off the monitors - both times it happened was in the morning waking it up from that.
     
    AutoTech likes this.
  20. RedWolfTech

    RedWolfTech New Member

    I just did this thing here myself and got the same behaviour. (I have two Macs sitting here both on macOS Sierra, one with the Razer hardware and the other with Logitech)

    Like you, when I brought the Logitech mouse and plugged it into the PC running Synapse it had the same issue - slow vertical scrolling of the wheel actually didn't register at all and did nothing. (although unlike you I didn't uninstall Synapse and try it that way)

    However, when the Logitech mouse is plugged into the other Mac running Sierra that is also running the Logitech mouse software, this does not occur and slow scrolling does register as you would expect. I can only assume that if this is some sort of base Sierra behaviour, then the Logitech driversmust be overriding that. (what we want our Razer drivers to do)
     
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