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Where is my Support for the Raiju Ultimate?!

Discussion in 'Console Peripherals' started by Niarthgin, Oct 9, 2018.

  1. Niarthgin

    Niarthgin New Member

    After doing some research on the Raiju Ultimate by Razer I had decided that I too wanted to purchase this controller.

    I am non stop playing Destiny 2 on the PS4 using the Revolution Pro Controller 2 by Nacon Gaming. I have no troubles using this controller, the buttons, triggers, and analog sticks are working as they should be, no issues with latency.

    So, as I said, after doing some research I decided to buy the Raiju Ultimate. I bought the $200 controller on the 27th of September. It arrived on the 2nd of October. Of course, I was super curious to find out what the controller was capable of. After setting up the controller I went to see how it worked with my favorite game, Destiny 2. Unfortunately, I immediately noticed that something was quite wrong with this controller. The controller feels "sluggish" in terms of response. The Revolution Pro Controller 2 by Nacon Gaming responded the way it should respond, but using the Raiju Ultimate I noticed a delay which is really frustrating in a competitive FPS game.

    From that point forward, I continued testing the controller. Unfortunately, I noticed something on the right axis (right analog stick) being strange. Turning right appears to be working fine, however, turning left appears to be 25-50% slower than looking right.

    I made a video of it so you can see the difference. Please skip to 02:00 to view the issue:



    As you can see, the issue that I am having should not be happening on a $200 controller! I can not use this controller because I play a lot of PvP. The controller that I use is an extension of myself and it needs to work, accurately!

    That being said and done, of course, the first thing I did was to contact Razer Support about this. I started a chat with Razer Support on the 2nd of October (on the same day I received the Raiju Ultimate). After a while, the Support Engineer said he couldn't figure out the problem and that he would escalate the issue to another department. He said that after 24-48 hours I should get a reply from that department consisting of the next step(s). It is now the 9th of October and I still haven't received an official reply from Razer Support about my problem.

    On the 2nd of October, I created a thread on the Razer Insider forums, which is here: https://insider.razer.com/index.php?threads/raiju-ultimate-slow-turning-left.43020/

    I there, explained the problem as I did above. On the 3rd of October, I get a reply from Razer.RedPanda stating:

    "Hi, there! Does this issue happen to other games as well, or just with Destiny 2?"​

    After we continued the conversation, he then told me to sent him a PM and that we should continue discussing the problem there.

    He started the PM conversation on the 4th of October stating the following:

    "Hello! Continuing from here, can I have the serial number of your Raiju Ultimate? Also, have you tried using it with another console or PC to see if the issue persists?"​

    I gave him the serial number of my Raiju Ultimate on the same day. Unfortunately, I have still not got a reply after that, I even replied to my reply on the 5th and 6h of October and I still haven't got a reply since. It is now the 9th of October.

    And yes, I am on the latest firmware available (v1.01.00_r1)!

    Can I now, please get a response on my case? This is by far ridiculous and I expect proper support, especially for a $200 controller!
     
    Last edited: Oct 9, 2018
  2. Ichi-zato

    Ichi-zato New Member

    I do have the same problem, i am so annoyed, it is unplayable.

    Niarthgin, did you get this problem solved?
     
    Last edited by a moderator: Oct 17, 2018 at 7:09 AM
  3. 7nightwing7

    7nightwing7 New Member

    We need an firmware update asap. After a reset it world ok. But since yesterday problems returned. I know it's not the controller, but a software bug. Almost everyone has the exact same problems.
     
  4. I have exactly the same problem. Can Razer take a position on this matter? Is it a software or hardware error?
    I still have 10 days to return, and the store will refund my money, but if it's a software error, I can wait for an update that will solve the problem once and for all. Question - how long?
     
    VeilsideNL likes this.
  5. fastSlateBluelab164

    fastSlateBluelab164 New Member

    I have this problem too...
     
  6. 7nightwing7

    7nightwing7 New Member

    Wait for an firmware update guys. They are working on it.
     
  7. VeilsideNL

    VeilsideNL New Member

    I got the exact same problems. Also after updating firmware and resetting controller.
     
  8. 7nightwing7

    7nightwing7 New Member


    Wachten op de firmware update

    (Wait for the latest firmware update)
     
  9. VeilsideNL

    VeilsideNL New Member

    Yes that makes sense. But is there any ETA on it? I know they're working on it, but would be good to know if we are talking days or weeks here.
     
  10. 7nightwing7

    7nightwing7 New Member


    Nobody knows. All we know is that they are working on it.
     
  11. Well, I've done some tests in recent days. I borrowed from brother Razer Raiju and works perfectly in Destiny 2 PS4. Interestingly, my friend told me that his first pro pad was Nacon V1 and he had the same problem in Destiny 2 as we do now.
    I also checked Razer Raiju Ultimate in other games like CoDBO4, BF1 and GTA5, to my surprise Raiju Ultimate works in these games normally as Raiju.
    I do not know about you Guys, but I am going to the store tomorrow to return Raiju Ultimate and buy Razer Raiju, I want to have a controller that works in all games that I will play, not only in selected ones.
     
    Last edited: Oct 19, 2018 at 3:51 AM
  12. OrchidbizRUBY943

    OrchidbizRUBY943 New Member

    Good idea, I changed my raiju to ultimate. What a mistake...
     
  13. Reds83

    Reds83 New Member

    i have the same issues, and i'm back with the previous razer controller...i'll be patiently waiting till they release another firmware update.....but i seriously hope they release it fast!!!
     
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