Mice and Surfaces

Id just got it out of the box and it just does not want to track properly. Ive done all the things listed to fix it and nothing has worked.

On my Razer Basilik v3 mouse, the button located to the left of the left mouse button began to shake. I looked at it and it looked like it had fallen out of its mount, but it still worked. Is there any way to put it back? The mouse came already with a button inserted.

sorry ik this is prob a dumb question but i havent bought from razer before and want to make sure, is the rgb customizable?

My deathadder v3 Dongle had broke and now i have to play wired. So I was browsing the razer store and dont know which dongle I should buy since there isnt a specific one for deathadder V3

I pre ordered the firefly v2 pro at Razer store Orlando, but when I tried the firefly v2 it felt a little too fast, so I was wondering if I could exchange the pre order before the mousepad comes.

Hi Razer Community,I need some help with downgrading the firmware on my Razer DeathAdder Essential mouse. Currently, I have the latest firmware installed, but I'm experiencing some issues and would like to revert to an older version from 2022 or 2023.Can anyone provide a step-by-step guide on how to safely downgrade the firmware? Additionally, where can I find the official firmware files for the specific versions released in 2022 and 2023?I appreciate any advice or resources you can share. Thank you!

Hello everyone, i’m desesperately looking for a Razer deathadder left handed edition. If someone have a new one, please tell me.I’m left handed player and i can’t find any good mouse for palm grip and left handed player. I know the naga is there but it doesn’t fit my playstyle.I’m ready to pay for it since it’s my all time favorite mouse, thanks in advance !MC

I honestly love this gaming mouse to the moon and back BUT the only downfall is the mouse kills the battery fast and I should’ve bought the rechargeable one at the time I bought the one I currently have!! Overall I still love it!!!!! Different category: I’m not a huge fan of the Huntsman mini white special edition keyboard only for the simple fact that I have to use the “FN” key to use the “F1-F12” key for certain games I play on pc  

My adapter for the Razer Basilisk x Hyperspeed mouse is broken, is it possible to order a replacement? I live in Europe - Poland Basilisk x Hyperspeed16K DPIModel:  RC30-031501RC30-03150100-00001.5V - 25mA 

On my easer turret mouse I charged it and plugged in the usb the keyboard and the mouse are on and only the keyboard works 

Hello there,my razer naga pro v1 scroll wheel button was starting double clicking lately, when i close a browser with multiple tab sometimes close 2 tab at once. just use it about 8 monthcan we rma the mice in this case?

I have owned probably 5 or 6 of the Razer Naga Pro mice and the 12 button attachment ALWAYS malfunctions after 6-12 months. Some of the keys will double click or the button stops working entirely. It’s a little ridiculous to pay over 100$ for a mouse that only last 6 months. Does anyone else have issues with the Naga Pro? Does razer replace the 12 button attachments? I love this mouse but I can’t afford to replace it so often. 

Basically, my problem is that I will have the mouse connected with bluetooth with no problems, but then I’ll be inactive with it for like 10 minutes or so, and then it just disconnects and won’t pair until i manually go into window settings, forget the device and reconnect it. It’s not the end of the world, but it’s very inconvenient. Is there a way I can stop it from doing that? I’ve already updated the drivers

Hi all - my Mamba has been working flawlessly for 10 years until now. Battery started to have difficulty holding a charge for long so I bought a generic replacement. After replacing the battery, I placed on the charging dock and the green lights were blinking sequentially indicating charging is occurring. 20 hours later… still doing this. I take it off the dock, place it back on and now the mouse is showing three green light blinking, approx. once per second. Not sequential blinking as is shown when charging, but all three coming on at once and then off. Razer’s manual don’t make any reference to what three simultaneous blinking green lights means. I have attempted charging directly to the mouse (i.e. not using the dock) but exactly the same symptoms are shown. I’ve reverted back to the original battery and also no improvement. All contact terminals are clean. I have changed USB ports. The mouse continues to operate ok in WIRED mode but does not work at all in WIRELESS mode. In wireles

I recently misplaced the 2.4GHz viper ultimate dongle, so my friend gave me his spare dongle for the basilisk (2.4GHz). Is there any way I could pair the viper mouse with the basilisk dongle?ty :) 

I am using a Viper V2 Pro. However, the USB required for wireless connection does not respond when I plug it into my PC, and it may not be linked to the mouse itself. Also, how should I connect it wirelessly? I also purchased a dongle to make it 8000Hz, but I cannot update the mouse, so I cannot link it to the dongle.

Hi! My razer mouse is messing up my fortnite double edits. When i try with another mouse everything is OK. Pls help!!! 

I have such a situation, I lost the dongle from the deathadder v2 pro mouse, but I have an old deathadder v2 x hyperspeed mouse, can I somehow untie the dongle from it for a while and connect it to v2 pro until I get a new one for v2 pro

How do I change the colour on my keyboard and mouse on Xbox x 

why i cannot continue to next page.?Why unable to locate my s/n ? The s/n is true one but cannot continue the razer care

So I have some problems with synapse 3, I have another pc with razer mouse, keyboard and headphones.I have a sister that plays on that pc and she wanted to buy new razer mouse and headphones so she gave me hers, I had already installed the synapse 3 on my laptop but it doesn’t detect my mouse I tried everything, I tried unplugging it and plugging it again, I tried a different usb port, I tried reinstalling the synapse but nothing works. I have a razer basilik I don’t know what’s wrong. My mouse works fine but it just not detecting it is there anything I’m doing wrong?  

I have had my Razer Viper ultimate quartz pink for a few years now and recently the USB receiver has started playing up leaving my mouse in a disconnect loop whenever I am trying to use it wireless.I was wondering if you are able to buy that part separately from razer themselves, and how would you go about it?, as it would be cheaper for me than buying the whole mouse/another mouse, any help would be appreciated, thanks

Hello, I hope you are having a good day. I've been a Razer product user for about 3 months, I can't remember exactly. My problem started the same day I bought/used the mouse and continues;After using the dongle for the classic 2.4ghz receiver of the Viper V2 PRO model, I charge the mouse, but when I plug the cable into the dongle again, the mouse does not move. While this is happening, the mouse appears to be connected in the Razer application and its charge status is shown as a percentage and sometimes it is shown as 0%, but after a while it gets better again.At the same time, the light on the scroll part of the mouse gives a signal by flashing white, but no matter what I do while the computer is on, I cannot solve this problem. To resolve the situation, I need to restart the computer while the mouse is in wireless state.I think the reason why the mouse sometimes shows 0% is to prevent damage to the battery when the mouse is wired charging, and it shows this status as Red*0% to the ap

Hi I had an inquiry on the DeathAdder V2 X Hyperspeed! So, on the website it says it has 1 onboard memory slot to use these keybinds anywhere without software however when I connect to my other device the mouse switches to default settings. I don't know the exact procedure to have the keybinds save so I would really appreciate your help!

My fiance bought a razer viper ultimate no more than a week ago, the light on both the mouse and charging dock constantly flickers on and off, if it is not flickering it will flash to white light. It seems to charge fine but it just seems to be the RGB light on both the dock and mouse. Is this a software or hardware issue? Is there anything we can do to solve this issue? Many Thanks