Mice and Surfaces

I have had the razer basilisk v3 for 3 weeks and have treated it well but suddenly the scroll wheel became crooked and loose and refuses to scroll at times I’m wondering if there’s a way to fix this or if I can get compensated 

HI ,A few days ago I bought a Razer viper v3 pro and every time the mouse comes out of sleep mode or I unplug the Razer dongle and plug it in again it lights up white on the mouse for 3 sec and then red for 3 sec and the mouse is charged to 90%. I made a video of the whole situation here is the

Bought with the hyper polling  dongle and it wont work watched every video there is tried each different cord updated the mouse and the software without any luck the black box wont show up in the synapse app to connect to dont know if its a faulty product?

So i have this problem where Synapse software reboots my pc after gaming for a while,after uninstalling the software i don’t have that problem anymore.Anyone else have this problem with the software and how did you solved it.My mouse is Razer DeathAdder Essential.Thanks 

Hello. I have a razer viper pro 2 mouse. It was working very well until now, but suddenly it stopped working wirelessly. I tried every possible way and updated the firmware. I even formatted my PC. Please help me.Serial number: PM2218H24306781 

Hi, I am facing problem when setting my polling rate above 1000 HZ, mouse speed moves sometimes fast and sometimes slow.I tried all troubleshooting suggested in the link How to resolve Razer mouse tracking issues and still the same,Firmware updated or both Razer Viper V2 pro and Razer hyper polling wireless dongle.This issue I faced while playing Call of Duty MW3.

Hello my Mamba Elite was working all the times fine. I was for few minutes away from the pc and when i come back the leds are off. First i was thinking somethings happens with synapse but also the mouse cursor disappears and now its not working anymore. Hope someone could help me. Also trying other usb ports.

Whenever I move my mouse slightly fast it disconnects for about a secondI have tried almost everything to stop this, I have updated the Firmware, uninstalled synapse, removed it from device manager. Its a Deathadder v2 mini

Hi, I have a Razer Basilisk V3 mouse and tried to run a simple macro and it keeps looping. I uninstalled Razer synapse software and reinstalled a fresh version. Also downloaded the latest firmware (v1.02.00).The macro was 7,left mouse,2 (set up for play once only)But when it runs the 2 keeps repeating (eg 722222222222222222222222222222222222)How do you stop the macro from looping?

My razar balasik x hyper speed doesn't work in dongle mode or Bluetooth mode none seem to work I have tried literally everything there is to do nothing works I am very sad because I payed the money for this mouse and it die.

Hi I bought a brand new Razer naga trinity mice and first time i connected it to my laptop it worked perfectly, lights were on and all buttons worked. But next day I turned on my laptop and nothing, I tried changing the port it was pluged in but no lights and even the cursor was not moving. When I look into the optical sensor I can see a red light but thats all. Can anyone please help me get it back to work.

I have a wired basilisk v3 that I’ve had for about a year or two and all of the sudden in the past few weeks it will stop working when I either:Unplug it and plug it back in Open razer synapseWhen the mouse isn’t working, the lights are completely off and, about once every second, it makes a clicking noise, the lights flick on and the cursor can move for about a tenth of a second. I’ve tried moving it to different usb ports and trying it on different computers but they all exhibit the same behavior. Sometimes if I leave it plugged in for long enough it will spontaneously start working again if synapse isn’t open, but it’s so inconsistent I haven’t found any pattern yet. Example of current undesirable behavior: https://imgur.com/62HILMT I haven’t been able to find any answers anywhere else so far so I hope someone here can help me. Thanks ahead of time for anyone that took the time to read my issue!  

I just bought a basilisk x hyperspeed off amazon.It works perfect, apart for when the mouse is lifted a slight bit off the table surface and the mouse pointer goes stupid. it seems to fly around the entire screen for no reason. i have even tried on the vespula hard mat and still the same outcome.i have reset the mouse. any help will be great

With a polling rate of 8kHz in CSGO I had extreme stuttering. The game was lagging moving the mouse. The issue was even more extreme using a VOIP application (Teamspeak or Discord). As example with Teamspeak in background, moving the mouse quickly in the CSGO menu I already noticed FPS drop: 50fps moving quickly the mouse in the menu (fps_max_menu = 120) I investigated using https://rzr.to/pollingrate from Razer. The results confirmed my first impression: Polling rate drop with Teamspeak opened For my first attempt I changed some BIOS configuration. I set the RAM settings to use the XMP profile. Small improvements but still not perfect... Then I used a polling rate of 4kHz for some days. CSGO was stable and my FPS were good. Even the polling rate was stable: Stable FPS with a Polling rate of 4kHz Of course when you buy an 8kHz mouse you want to use the entire performance of your device. I remembered from my study about the IRQ interrupts. I started to read how the interru

Same symptoms as this post: Deathadder V2 Pro mouse - bluetooth stopped working | Razer Insider Bluetooth mode on my mouse suddenly stopped working! I use 2.4 for my PC and bluetooth for my Mac. 2.4 mode is working just fine. When I switch the mouse to bluetooth mode, the Razer logo light never turns on. Triggering the pairing mode (how-to here) does not work. The Razer logo does not blink, and never turns on at all when in bluetooth mode or trying to pair. Attempts to fix: On my Mac I have removed the razer mouse device.  Charging the mouse to full battery Updating the firmware  licking the razer logo (not bad, but recommend cleaning before and after). Thanks

It was working recently but now the Hypershift button doesn’t do anything. The Standard custom button mappings work, but the Hypershift mappings don’t. Done the usual reinstalling and updating to fix it, didn’t work. Please help.

It's currently at 4% battery and even if I plug in the cable and turn the mouse off if will just flash red. But as you can probably tell the mouse is receiving electricity because otherwise it wouldn't light up red if I have turned it off.

My old deatheradder v2 that i had owned for 5 years gave up two days ago so i went to the local PC-Hardware store and picked up an replacement (Deathadder v3). I plugged it in and noticed that my right mouse button does not register when pressing it. The issue ain’t the button since it seems to work but the press are just not registrered. The left one works fine. I tried to update my Synpase and both the drivers and the firmware of the mouse to no avail. I also noticed that the “newst” firmware that Razer got for the mouse are from 2013. Anyone got a fix for this problem? 

I lost the USB receiver for my Razer Basilisk Ultimate and would like to know if I can connect my mouse with the "Razer Mice and Keyboards USB HyperSpeed Dongle" (I only want to connect one device to the dongle). Additionally, I would like to know if I can also connect my mouse with another dongle, such as the one from the Razer Basilisk X Hyperspeed.

Id just got it out of the box and it just does not want to track properly. Ive done all the things listed to fix it and nothing has worked.

On my Razer Basilik v3 mouse, the button located to the left of the left mouse button began to shake. I looked at it and it looked like it had fallen out of its mount, but it still worked. Is there any way to put it back? The mouse came already with a button inserted.

sorry ik this is prob a dumb question but i havent bought from razer before and want to make sure, is the rgb customizable?

My deathadder v3 Dongle had broke and now i have to play wired. So I was browsing the razer store and dont know which dongle I should buy since there isnt a specific one for deathadder V3

I pre ordered the firefly v2 pro at Razer store Orlando, but when I tried the firefly v2 it felt a little too fast, so I was wondering if I could exchange the pre order before the mousepad comes.