Mice and Surfaces

You may be wondering how I am typing this if my basilisk isn’t working, I had to use my mother’s wireless keyboard and mouse to. Last night it was working perfectly fine, sign out of windows, go to bed and wake up the next morning to my mouse looking normal, I didn’t realize anything wrong at the time, so I log into windows and I realize the cursor isn’t there. Unplug my mouse and plug it back in, nothing. Shutdown my computer and turn it on, nothing. Even checked Septic 3 and no detection, the RGB isn’t even working so I can’t even use it as fancy decor. What now?

I’ve been using my cobra mini for about 5 months and its starting to randomly disconnect when i’m using it and it reconnects after a second this might be a hardware issue but i’m not sure is there any way to fix that? Also the scroll wheel is bugging so when i scroll once it scrolls up twice then once down i don’t have something to blow condensed air in is there anything i can do?I do not have Synapse.

I’ve had this viper ultimate for a couple of years now, and never has it ever stuttered or skipped until about a day ago.  It happens randomly and is extremely annoying when I’m trying to play shooters.  I play on an Xbox with kbm.  I’ve already cleaned the sensor glass with alcohol, updated the firmware of the mouse, and plugged the wireless dongle into other ports; however, none have worked.  Clip of problem here: https://www.xbox.com/en-US/play/media/JxVyixrsTx

I got this mouse nearly 8 months ago and it’s been working fine until now. Whenever I plug the dongle in, my laptop just starts going on the fritz. It disconnects and reconnects the device over and over again. I can move the mouse ever so often but it just stops afterwards and pauses for a short time before it reconnects again. And I’m talking like 2 second intervals between the disconnects and reconnects. I could still use the bluetooth mode, but I’m just really confused on how it started doing this.

I just wanted to give an official shout out on my Razer Atlas glass mat. I love it and fell in love with a glass mat back in 09 when Steelseries had the Icemat, it was literally my favorite mat and they stopped production some time ago, so when I saw the RAZER Atlas, I was ecstatic. It is easy to maintain, my Naga Elite Pro glides on it like butter as does my Mamba Elite. Thank you again for making this mat.

So i had a problem since about a year : my Razer Mamba Wireless would not work if used with the dongle (yes it had battery and the switch was on) so i used it with the cable since. But today i tried to look for help and see this page : https://mysupport.razer.com/app/answers/detail/a_id/6085/~/mouse-support so i clicked on “mouse connection issues” > “Mouse does not work or is not detected” > “USB Dongle” and done all the steps, the dongle is still not working (the mouse is really on i see the red light turning on/off as i switch the button). So my problem is still not solved. But there is another problem since. One of the steps that they told us is to update the firmware, i have done it, it has update the dongle firmware, then went for the cable update, it started to download it, then gone a step back, asking again to connect the mouse

Can a dongle from one model of hyperspeed mouse be used on a different model of hyperspeed mouse? Namely any mouse and its dongle from the list here: https://mysupport.razer.com/app/answers/detail/a_id/4048 such as Cobra Pro dongle on a Naga Pro.I know that only one mouse can be paired with a single dongle, so this assumes that the previous model is unpaired, and the hyperspeed dongle utility runs to pair/firmware update with the new model.

Before buying it, can you guys tell me if the viper v2 pro works on xbox series please!

My viper v2 pro dongle stopped working out of nowhere, the first few days I bought it it was working normally, and then suddenly it stopped working, I've tried putting it into several different ports, I've updated the driver and tried to clean it but it's still the same. I live in Brazil, is there any way to request a guarantee to ship to Brazil?

For a 200 dollar mouse you would think it has everything you need the mouse scroll wheel being one of the necessary thing in a mouse doesn't work like intended and I don't know what to do about it when I scroll down it scrolled down then up at the same time and I don't know what to do

In the bustling streets of Finland, amid the vibrant cityscape, I embarked on a quest to enhance my gaming experience. With enthusiasm, I invested in the Razer Basilisk V3 Pro, a pinnacle of precision and power in the gaming world. Two months ago, I eagerly acquired this marvel, investing 190 euros, eager to delve into immersive gaming adventures. However, fate took an unexpected turn upon my relocation to the captivating landscapes of Thailand. In the heart of my gaming haven, a tragic twist befell my Razer Basilisk V3 Pro – its essential lifeline, the mouse dongle, met an untimely demise. Rendered completely non-functional, it left my gaming arsenal incomplete, thwarting my quest for gaming glory. Despite bearing the shield of warranty, a bitter realization loomed over me. The vast distance from the Finnish retailer, where I procured this prized possession, now stood as an insurmountable obstacle. I found myself trapped in a quandary – the warranty, a beacon of hope, was beyond re

So recently I bought a Razer Deathadder Chroma from Ebay and it is a clear fake (I own an authentic one) and I was just wondering if Razer could do anything about this ie: publish a fake authentication guide or verify certain Ebay sellers that do not sell fakes.

So I got a Razer Basilisk V3 X Hyperspeed for christmas, and I don’t want to have to swap out batteries frequently, so I have been looking for options for a charging dock I can use for it. However, all of the ones I've seen specifically mention the Basilisk V3 Pro, or Basilisk V3 Ultimate or something. I do not know if the distinction between different Basilisk models matters when it comes to wireless charging ports, so I need some help here.

so i’ve been trying to add macros to my new mouse i got because i was using the black version of this mouse and had macros working well on it. but now it’s not letting me add macros on this new mouse because it’s saying i have to have synapse running even though it is running. idk what to do, how do i fix this? 

Is it possible to use the same dongle on another mouse? Looks like the dongle I have with the V2 Pro doesn't work any longer. May have to find the dongle that came with the Ultimate. Will trading them off work?

hi, will be razer deathadder v3 faker back in stock again?I wanna switch from logitech to the v3 pro faker edition but is not in stock for a month.does anybody know if they will drop again?  thank you!

DEATHADDER V3 WIRRED PROBLEMS and hope to fixing from another firmware in the future or 2024 or new synapse :  PERFORMANCE LOW CUT OF , LOW DPI NO MUCH PERFORMANCE ON 1000 HZ , CUT OFF STABILITY OR sensor lift-off distance accuracy , wrong mouse data report. JUST THIS I THINK ! 

I have recently purchased Deathadder V3 Pro together with the Hyperpolling dongle. Can’t complain about the battery life as it lasts longer than expected and also like the shape and have no issue with the grip.My problem is related to the scroll button. I have it set up as double click with turbo enabled. This works as intended when e.g. using with semi auto weapons. The scroll wheel doesn’t wobble, but when I even slightly prod it sideways from the left side, it basically clicks as if I were pressing from top. From the right mouse button, it doesn’t do it, but from the left, I constantly find myself getting double clicks. This happens especially often in fps like Warzone.Could you guys confirm whether it is normal for this mouse to press the scroll button as if it were a side scroll button or you it is more solid in your mouse. If I got a bad model, I will RMA it asap as it really kills the fun. Never had such an issue with my old G502. 

Hi! I recently bought my partner a new Deathadder Elite and he's got the following issues with it:Inconsistent DPI, he has the settings the same as his old one and had no DPI issues on that one.Clunky clicks that don't always register (might be able to solve with some switch lube?) It's a new mouse so it shouldn't be wear and tear. Synapse 3 is installed, software and firmware are as recent as they get.Anyone who might be able to help?

I have a Razer v2 x Hyperspeed mouse. It was working fine until recently, where it started randomly cutting out. I reinstalled the software, reinstalled the driver and did a clean reinstall of windows and everything and it still wasn’t working (It would cut out for like 2 seconds and come back for 1). Then I checked settings and saw that the battery was at 0%, so I swapped the battery but it still showed up as 0%. I’ve gone through almost 5 new batteries but it still doesn’t work. I think it may be a hardware problem but I may be wrong. (for context I only use bluetooth mode bc I lost the hyperspeed dongle) (I play on laptop windows 11) Thanks in advance.

i have been wondering if i bought a mouse with the wireless charging puck would it be able to charge from mousepads with wireless charging?

Does anyone know how to fix your mouse if it won’t track or respond?

Hi I purchased a x hyperspeed mouse a while ago and was using it with my laptop. I was using the bluetooth mode as it consumes less battery power and I dont need the lower latency of the wifi. However, I recently bought a desktop pc. The problem is when I try to pair my mouse with my new desktop I get a prompt to click connect to pair my mouse with my pc, but I cant click connect without a mouse ! So I have been using it on wifi which drains battery so fast. I tried clicking with a second (wired) mouse but it wont work. Also I have tried switching to wifi to click and move back to bluetooth right after, again no luck :( Please help !!

What is the native dpi of the focus plus sensor?