Razer Support

The razer chroma app just not working, can’t start, keep show failed to start, tried reinstall but now stuck at starting

Hi there,The battery of my Razer Blade 15 2020 Advanced died a few days go. It is not swollen (yet) but as I moved in a tropical country a year ago I suspect it could be leaking. I need a replacement battery asap.I tried to submit a ticket several times, but after answering all question of Razer Assist, the chatbot says it created a ticket that does not exists. No ticket in my support page, no confirmation email, nothing. I tried three times, no result.Is there any way to open a ticket anymore ?Cheers,

I’m seeing lots of posts about being unable to update to latest firmware. I’ve had problems updating since v1.7.0. The updater shows the latest version, then as soon as I plug in the dongle the latest version switches to 1.7.0 (currently v2.1.1_rc2). I’ve tried from several different computers, all with Win 11 (Pro) 24H2.Screen shots and log file below.I have also had an issue with Bluetooth connectivity in Linux. I’ve tried a few different dongles, the issue has persisted since firmware version 1.6.x. I’ve updated and tried multiple playback techniques, switching from various playback codecs, drivers, systems (currently wireplumber on Fedora 42).After anywhere from 30 minutes to a few hours, the headset just powers off. I can then power on and it reconnects. 

 I cannot receive any authentication code on my registered mobile number or email. I have already attempted several times, but still did not receive any code. Because of these failed attempts, my account is now locked.Please assist me in unlocking my account and resolving this two-step authentication issue.Thank you for your support.Sincerely,Dreadman030789

number serie: (removed) email: (removed)  

Have been reported this my razer gold card problem for the a week now is there any problem Make a mistake scratch code when I'm trying to Make use of my razer gold card  since when have made mistake of scratch the code I wasn't be able to use the card and I keep complaining and submit my ticket since then I could here back will you please help me out on this on time

I bought a BlackShark V2 X from shopee and the seller said its activated but didn't provide the activation code and Synapse didn't detect my device

Hello, I have a problem with my Barracuda headphones, which I bought three and a half months ago, namely 05/21/25. I have cracks on one side of the case where the hinge is, because of this there is a large gap between the case and the earphone and the earphone itself is very loose. These headphones have not been dropped, have not been physically damaged, and have been used as intended. I tried to contact the store where I bought them to replace or repair them, but they refused. Now I am writing directly to the manufacturer in the hope that you can help me with my problem. 

which store can i find a Razer gold gift card in newport beach i search 5 stores but couldn't find any

I’ve recently bought a new razer headphone off ebay and I’m unable to register this to activate the surround sound featurs (razer blackshark v2 X). can someone please help me resolve the issue?

hi, im looking to know when the reciever for the blackshark v3 pro will be in stock in the UK.

I have the Razer Blackshark V2 Pro (2023) for Xbox.They work fine, my friends can hear me and I can hear them. The problem starts when I try to stream on twitch through the xbox console, the stream does not here me even though I am not muted, my friends in the party can hear me but not the stream. When I plug in my old headset ( Razer Kaira ) the stream can here me just fine but when I use the Blackshark V2 Pros twitch refuses to detect the mic

Hi, I bought my Razer Blade 16 with 5070ti end of April and received it in May. Since I received it, it crashed from time to time. But since august I have multiple crashed a day. I started investigating (minidump & chatgpt) in September and found out that the issue comes from the GPU. (Watchdog BSOD)I just underwent a clean install with DDU of the graphics drivers on 1st of september, it worked well yesterday, but today Ihave two crashes again. The minidump shows graphics again, so I want to re-install some older drivers. Chatgpt recomended the version 572.47 or 572.70. Anyone having the same issues of multiple crashes a day with the new Gforce 50 series? (often DPC_WATCHDOG_VIOLATION) Anyone has an advice on which drivers could be the most stable? I also use a Razor coolin

hii have a problem, i lost my right hand i got the tartarus 2 for playing 1 hand, i need to set the pad to woks as a mouse for camera rotation and i cant make it work on my pc,can you help me ?   

I have a Razer Naga Pro and the scroll click function isn’t working any more. I would rather not replace the mouse at all possible, I have checked in synapse that it is configured correctly to click. Scrolling and clicking the wheel sideways to work, downwards is just not responsive.

hello, please help me, i dont have access to my 2FA andbackup codes and i want to use my razer gold but its being blocked by the 2FA. i still have the primary email that i use for my account. please help thank you

Wallet is disabled. Please contact customer support. i cant topup 

How to reset my phone number, but I don't have any access to my old phone number, and another problem is i don;t have authenticator app and i can't remember where i put my back up codes the only left i had is my email

As subject, my DeathAdder V2 pro bluetooth totally not function. No matter i switch it to BT or 2.4 mode, the Mice just dun light up, only able to work it by link with USB cable.My S/N is: PM2320H15804835

i bought a Blackshark v2 x. When i try to register it, it says that This product is already registered. If you did not register it, please contact Razer Support" Can anyone please help me? 

I bought the Razer Iskur V2 chair and it promises free next-day shipping. I had to wait 4 days for the weekened to end and now it also says it will be delivered in 4-8 days. 

Hey,Yesterday I installed new Synapse v4 (and logged in into my razer id there). It took me quite some time to figure that my mouses are not supported. I removed Synapse v4 after i got that. (Actually backwards compatible devices with v3 title IS misleading, i was expecting all of the devices working on v3 would work on v4).After removing v4 from my PC - i had troubles with macros module in v3. I re-installed v3 - macro module was already ON, but when switching into it - nothing happens, just menu says its active, but content in the middle does not change. After that i need to remove everything related to synapse from the PC and re-install v3. When i finally got v3 working - all the macros were gone. and besides that - it did remove those from the cloud. and now hundreds of my macros are gone. Can you please help me to figure how to recover those? P.S. I still have one device that having all my macros. A

How do I know if the Razer Gold card is used or not?

I forgot my authenticator codes pls help 

Hey i bought the Razer Blackshark v2 pro (2023) but the product inside doesn’t have the EQ/SmartSwitch button.on the box it has the following information:EAN: 8887910060117P/N: RZ04-04530100-R3M1