Razer Support

Out of the blue, my mouse just stop working and when I review the Device Manager on my PC I get the below error. So I was trying different things, from uninstalling drivers, rebooting my pc and even try a firmware update on my mouse, but the usb wired connection was not recognized. Then I try something else, I fully uninstalled Razer Synaps from my pc, restarted my pc and my mouse started working again with the cable, so I thought of reinstalling Synapse to have my settings on other Razer products too, but again it stopped working and giving the above error. Any suggestions on what I can do? I tried opening a support ticket but it seesm my “free” support service is expired.

Hello, I purchased a Razer Hanbo 240mm today without realizing it does not come with an adapter bracket for AM5 sockets. I have tried to submit a ticket through traditional means, but I am stuck on “Product is covered under Razer’s Limited Warranty. Click "Submit" to continue.” The submit button does not work. I’ve tried different browsers and logging in out out of my account. Thank you, Evan.

Goodmorning, Quick scenario I have a Razer Naga V2 Pro and I am using a HP Omen 27K screen with build in KVM switch. My mouse is connected into this KVM switch. Issue Whenever I double click my Razer mouse the KVM activates and swaps to the other connected device (desktop and laptop connected). Which is really annoying ofcourse because double clicking is rather common action to perform. Troubleshooting steps taken I tested with another laptop connected to my screen and gives the same issue. I updated all drivers and reinstalled the peripheral. Tested with two other mouses and non of them had the same issues. Made sure no keybinds or macros where installed on the mouse. Checked and adjusted usb power management settings.

7.1 surround sound does not work with Enhanced on PC. with it on, sounds are muted, turn off they’re fine. what can be done to fix it

I’ve been using my headset everyday no problems, its charged properly, kept clean, and i am very careful with the dongle. THe issue is I tried to connect it like usual today, i gently unplug my headset, and plug in the dongle to make it wireless, and now it keeps saying USB not recognized. Ive switched ports and everything, nothing works, and now im stressing as this headset is barely 4 months old.

I purchased my razed viper v2 pro through Amazon and my scroll wheel was broken and I was wondering if there is a warranty for purchasing through Amazon and how long that warranty lasts. Any information would help me greatly!!

As the title says, my mouse stopped working at 2.4. Previously I had the same issue I changed the dongle and it worked for a year, but now it stopped working again. Sometimes it works for a couple of seconds when reset to off then on. On razer synapse it appears when it is working and dissapears when it stops. Tried all the possibilities with firmware, razer synapse, drivers, windows updates etc., so I am ruling out software issue. It seem to be a dongle issue AGAIN. How can it be that dongles last only a year or two? What seems to be the issue? Poor quality?

I was playing Diablo 4 and when I level up or a legendary drops it takes about 10 seconds before the keyboard and mouse lights respond. Tried different USB ports, tried my laptop and still the same. I paid a small fortune for these things from a Razer store, Also does it on the visualiser, that’s about a 2 second delay in the music playing and when the song finishes the lights are still going and on the mouse its worse it just carries on and on. Any suggestions?

Good day, the following don't work:1. Fn + … (Only the combination Fn + End works - which shows the battery level)2. Macros3. Reassignment4. Nothing but the classic keyboard Problems with functions started somewhere 2-3 months ago, maybe a little earlier or a little later. Before that everything worked fineI also have a Naga Pro mouse, but everything works fine with itThe keyboard and mouse are connected via a USB cable, since the wireless connection is disgustingRazer Synapse 4 4.0.86.2502130303 Here's what else I found: If you disable Synapse 4, then the profiles saved in the keyboard start working (both macros and Fn + ...) I tried to choose all kinds of drivers, the effect is the same HID\VID_1532&PID_0292&REV_0200&MI_00 HID\VID_1532&PID_0292&MI_00 HID\VID_1532&UP:0001_U:0006 HID_DEVICE_SYSTEM_KEYBOARD HID_DEVICE_UP:0001_U:0006 HID_DEVICE HID\VID_1532&PID_0292&REV_0200&MI_01&Col01 HID\VID_1532&PID_0292&MI_01&Col01 HID\VID_1532&UP:0001_U:0006 HID_DEVICE_SYSTEM_KEYBOARD HID_DEVICE_UP

Any help appreciated on this. I bought my laptop about a year and three months ago, but already had to get it replaced so this current laptop is under a year old. But it is out of razer’s listed warranty of one year from purchase so I can’t open a support ticket through the site. The laptop won’t turn on, I have a black screen without backlight, but the green led is pulsing. I have two chargers, so tried them both just in case. I followed all the steps on the support page If I hold down the power button after ~10 seconds the led will blip white once then go dark. When I hit it again it goes straight to pulsing green. All through this the screen and keys remain dark Over the last couple of weeks windows had randomly started getting black screens which would last a couple of seconds then dump me at the lock screen and I’d need to log in again. Thought this was a windows issue at the time but now think it must be related. This evening while trying to get it working it did once boot to a b

Hi there, good day I know this is prolly repeat topic but urgent help needed on how to power on my blade 14 please. Im a super light user and didnt use the laptop for months (maybe that’s why batt drained). Just checked, warranty is already over in Aug this year too :( The adapter is still working, light is on, I’ve tried the press the power button 10sec method where i plugged the charger in and pressed the power on button for 10s and also tried the wake from sleep method where I unplug the adapter while still pressing down the power button then release , wait for a sec seconds before plugging the adapter back in and pressing the power but none works :( Still no lappy light. Can anyone share what else I can do please. Super thanks!

I bought 1980 + 260 genesis crystal using 29.99 razer gold coins for the Wings Promotion. I haven’t got my crystals but they still took the coins. I tried sending a ticket but I haven’t got a response at all after lots of time has passed. Also sorry for my bad english, it’s not my first language

I have issues with my Basilisk V2 as the title describes.I have tried compressed air, cleaning, adjusting the resistance, updating firmware, more or less everything, but it still jumps and skips when I scroll. It’s getting to the point where I am considering buying a new mouse, because this issue is seriously starting to grind my gears.

I bought the razer viper v3 hyperspeed yesterday and after a few minutes of playing today the mouse stopped working, and when checking the razer app sometimes it doenst show up and when it does it says its off while it has a brand new battery in and is on with the dongle plugged in.

I only got my viper v2 pro 2 months ago, and out of nowhere it stopped charging or turning on. When I plug it in, no lights turn on, no windows usb sound plays, and it doesn’t show up in the razer synapse dashboard either. I tried tapping the power/dpi button on the back, and I also tried holding it down for different amounts of seconds, and still nothing. It was flashing red before this all happened, so I believe it ran out of battery. I left it plugged in for 30 minutes just to see if it could gain a charge while unresponsive, but I still can’t get it to work. Has anyone seen this happen before? Is there anything I can do to get it working again?

Good evening. I recently bought the Barracuda x chroma and I am trying to pair the set to my pc ( i dont have bluetooth) with the usb C but it wont pair.When i connect to my Razer synapse app i see the icon of the headset and if i hover my mouse i get the pop up " device is switched off"I tried connecting the set to my laptop with bluetooth and it was succesfull but on my pc I can not. The problem is only with the usb-c dongle.

As the title says, my viper ultimate has stopped working on USB yesterday. It worked fine till the day before. The cable works fine, I connected the dock with the cable and it is recognised, but the mouse isn’t. The DPI led lights up red but no response on my PC, no audio queue for USB device being connected either. The dongle is broken already, it keeps connecting and disconnecting on insertion which is why I was using the mouse with the USB cable. But now even that has stopped working.

Hello razer, i have problem with razer blackshark v2 x 7.1 sound. I am trying to register my headphones but it says that it’s already registered.

HI, How do i order a replacement battery to correct the swelling in my Razer Laptop. Product No: RZ09-0367CE53. Regards Jason

Hi support team/community. My laptop has a bloated battery. I’m looking to purchase a replacement battery. I saw on https://mysupport.razer.com/app/answers/detail/a_id/404/~/how-to-replace-the-battery-on-a-razer-blade that I need to reach out to an authorized razer repair centre, and all the options available tome online look sketchy. The model is currently out of warranty but any advice on how to go about purchasing a replacement part from Razer would be greatly appreciated. Thanks,

My shipment is lost, but status is delivered. DHL Ireland confirmed that case is close and keyboard lost. Who I can contact, isn’t small amount, 199e. DHL tracking number: 1637675653.

Hello, the code for 7.1 surround sound did not come, please help.

I`ve got a Viper V2 Pro, with the hyperpolling wireless dongle.On any higher polling rates than 1000 the mouses cursor starts lagging, and it feels like its on a lower dpi than it is. Now this lag happens too if i just connect the mouse with cable to the PC to charge it.Does anyone have ideas whats going on?

today my mouse suddenly disconnected from my computer. I tried to make it work wired/wireless by plugging it into different usb ports to no avail. I bought this mouse about 6 months ago and it has not suffered any physical damage or any kind of harm, but it suddenly broke today.

I’m having a Issue with my microphone on the Headset. Everything I talk, It sounds low, then Spikes up to Loud.. Then After a Short while, it sounds low. I tried looking through many settings on this and Hardly anything works. Any help would be Appreciated.