Razer Support

I'm experiencing a recurring issue where Razer Cortex and/or Synapse randomly causes all of my USB peripherals to disconnect. This includes my keyboard, mouse, headset, and even devices connected through powered USB hubs. Once this happens, none of the devices respond, and unplugging/replugging them does nothing the only way to get them working again is to fully restart my PC.This issue seems to occur at random while either Cortex or Synapse or both is running, and it affects both Razer and non Razer hardware. I’ve already tried disabling USB selective suspend, updating all drivers and firmware, and even limiting the number of connected USB devices, but the problem keeps happening. The only thing that temporarily stops it is completely uninstalling Razer’s software, which isn’t a viable solution since I use it to manage my devices. This is clearly a software level conflict, and I’ve seen other users report similar problems. Please fix this or provide a solution, thank you.

I just updated my firmware today on my hyerpolling dongle and then my mouse would no longer connect. I tried to update the firmware on the mouse then after and I was able to update the mouse firmware, but not the mouse + dongle because it is not showing device manager at all. I’ve tried all the different workarounds I’ve seen on the forum but my original dongle isnt being detected at all it seems like, which means I can’t try repairing or updating anything, however when I have the mouse in a wired connection it is still working and showing in razer synapse.

When I bought the Blackshark v2x headphones, I wanted to register them as a new product, but it showed me an error that the product was already registered. And now I can't get the activation code for 7.1 sound.I bought it in a trusted Ukrainian store "Foxtrot"

I’m having problems with a new Razer Naga V2 Pro.Randomly, the buttons on the side, more specifically 2, 5, 8, - in that line, will stop registering. I need to press it really hard for them to start registering normally for a minute or two and it happens again. Read so many good things about this mouse that I left my Logitech G600 for, but it seems that I’ll have to revert back.i tried everything in this support article here, but still the same problem.Kinda sad as I really liked this mouse. Any pointers on what else can be done? Thanks to anyone that can help in advance.

Hi, i've purchased a pair of hammerhead tws around a year ago, and for the past 2 weeks they've just connecting to my phone while in the case or just not unconmecting while putting back inside, I cleaned the contacts with isopropanol but nothing works, before I throw them into oblivion and buy another pair of earbuds, is there anything I can do to fix them? For now I have to open the case 2/4 times before they decide to disconnect

I recently bought Razer Barracuda x (2022) I tried first to connect it to my phone using bluetooth and installed the app but I can’t see it on the app, tried to connect the dongle to the phone and still couldn’t see it.Connected the dongle to my PC as I saw that it might need to get firmware update. I connected it to my PC, it showed up as USBAudio1.0Opened the firmware update and it stuck on the first page and update button is grayed out.I can hear everything but I can’t get to the settings on my phone through the app, and from the PC I can’t get the 7.1 surronded audio to run

Dear all,I have exactly the same issue https://insider.razer.com/razer-support-45/deathstalker-v2-pro-problems-68511?postid=232527#post232527pressing keys doesn’t register even when trying to get into BIOS via USB pressing num lock or caps lock don’t light up the indicator LED Things that do sort of work RGB is somewhat working Fn+1 to 5 pressing keys does cause the ripple effect volume up and down work, only when synapse is running (mute doesn’t) Device manager sees the device and reports it is functioning correctly Synapse sees the keyboard but doesn’t seem to be able to change RGB settingsWhat I have tried:Cleaning it Different USB port (a few times it came up with Razer bootloader

Olá, equipe Razer. Comprei um headset Razer com direito ao 7.1 Surround Sound, mas o código de ativação veio ilegível e não consigo ativar. Estou anexando a foto da etiqueta danificada e a nota fiscal da compra. Podem, por favor, me fornecer um novo código? Obrigado!

I didn't receive the activation key by email, can you help?

Please can someone help me, I recharge my razer account  I try buying unknown currency for my  pubg mobile but they say my account is lock because I was trying to download the Authentication app for the code now I want to recharge my pubg mobile account but it’s canceled 

I have a problem. I am trying to pay through my Razer Gold account and there is a balance in it and it tells me that the payment was rejected by Razer Gold. What is the reason?

Hey everyone, I want to share with you the full story behind what happened—why I made the video, what Razer did (or didn’t do), and why I strongly advise anyone considering buying a Razer mouse to think again. It all started with a simple purchase...I’ve been a loyal customer of Razer for years. I’ve bought multiple products from them—keyboards, headsets, and yes, several mice. But this time around, the experience was nothing short of a nightmare.\I purchased a Razer mouse expecting premium quality, given the high price and big-name reputation. But within a few weeks of use, the mouse started malfunctioning  First, it was double-clicking when I single-clicked. Then, the scroll wheel became unreliable i hadn’t dropped it, mishandled it, or spilled anything. It just failed—plain and simple I bought the most expexinve mouse and spend like 700 usd in razer producs: Viper Mini Wired Optical the most cheap one i paid 40 usd scr

I bought a Razer Tomahawk ATX Case from a reseller, so I can only assume it was damaged in transit and sold cheap to me afterwards. My proof of purchase is from this auction reseller site, not an official Razer retailer. The case is also out of warranty, and I do not have Razer Care. One of the magnets for the door does not work anymore to open or close the case, and I was wondering if there’s a way that I could purchase a replacement?The case also did not come with the Accessories Box, so I don’t have any of the hardware that comes with the case. I’m assuming that I can’t get any of this hardware, but would it be possible to get the names and types for the screws and bolts that come with the case?

I have two Razer Thunderbolt 4 Chroma docks (RC21-0169) both used by Macbook Pro M1’s. One dock has firmware version 30.1 and the other (much newer) has firmware version 38.1.I recently purchased a Sandisk USB4 4TB external SSD (SDSSDE82-4T00-G25) and when I connect to the downstream Thunderbolt 4 ports on the docks I have two very different experiences:The dock with firmware version 30.1 recognizes the drive as USB 3.1. Very slow tranfser speed of about 700MB/s. The dock with firmware version 38.1 recognizes the drive as Thunderbolt 4. Much faster transfer speed of 3000MB/s.I obtained the link speed from System Information in MacOS. When the drive is directly connected to either Macbook Pros it is recognized as Thunderbolt/USB4 and gets the maximum 3000MB/s without any issues.Obviously there is a huge performance difference between USB3.1 and USB4, how can I update my earlier Razer TB4 dock to work like the newer one?

I’ve recently been having problems with my DeathAdder mouse doing double-clicks for me, and I originally thought it was a hardware problem, so I was going to scrap Razer, and get a Logitech mouse, but then I found out this could be a firmware problem.  However, there seems to be no way to install new firmware for this mouse.I found an article referencing this file for download:  https://dl.razerzone.com/drivers/DeathAdder2013/win/Razer/DeathAdder2013_FirmwareUpdater_v1.04.03v2.exe  (or close to this… might have a space in it some place… not sure the exact URL)I was able to download the file, but when it is run, it says I have to have Synapse 2.0 installed in order to use the updater. I know the mouse is old, but it was in storage for 6 years before it even got opened, and its been a good mous

A few months ago, I purchased a Razer Huntsman V3 Pro, A Razer Tarturus V2 Pro and a Razer Viper 8KHz.I have no other Razer products. I have many questions regarding the Synapse 4 and Chroma software.So many questions I will have to spilt them up into multiple separate posts. This post pertains to the log files produced by Razer software. Q1) Why are there so many log files? Note: In the space of 3 months Razer software created 204 log files on my system. By what I have seen the number of log files will only increase.) Q2) Why are there log files for devices that I do not own/have? For example: I have no Razer audio devices, yet there are logs for Razer(?) audio products (RzAudioCapture_V1.0.27.0.log)) Q3) In relation to the previous question, why are log files for Razer devices that I do not have being written to and being updated, at all? Q4) Why are these unneces

Hi, I just updated to Synapse 4.  Now my mouse and keyboard stay dark until AFTER I log in to my PC.  It’s not good because I can’t see the keyboard to login!  This wasn’t an issue with Synapse 3.

Hello,Three days ago, I purchased a razer blade 14 laptop. In short, the website states that my order is in “Delivery in Progress” status but I did not get any tracking number. I got express shipping (2-3 days after shipment will arrive at my location). It has been three days and I am struggling to contact customer support. I really need it for work purposes. Can someone help me? Ikbal 

Shout out to ​@Razer.sushi.boi for the support. Very fast responses and it didn’t take long to help me figure out my problem.

Hey good afternoon my Razer Wolverine V3 Pro usb dongle stopped working. Is there away I can purchase a new one. I tried other dongle from a buddy and the controller still works. 

I stay in Thailand and would like to recharge game with Razer Gold - credit card but there was the error alert.It said “ Your transaction cannot proceed. Please choose other payment methods to continue.”Kindly advise.   

I had created a similar thread yesterday which was closed, and I was asked to send a PM to a support staff which I did and have not received a reply, it has been over 15 hours. Purchased a Blackshark V2X USB yesterday, registered it, tried generating a code through self-service it did not work. Please help.

Hello, I purchased my headset from n11.com. It said it would be shipped from abroad. It was shipped from China, and I received it about two weeks later. When I tried to register the serial number on the box with my Razer ID, I got an error saying the headset was already registered. This shouldn't be possible because the headset is brand new.I have the receipt, so I can return it, but it's likely to take a very long time. I don't want to deal with all this. Is there a way to resolve this? Also, the Razer Synapse app doesn't detect the headset. I assume it's because I can't register it.There are some things that raise my suspicions. For example, when I go to Device Manager on my computer, it detects my gaming mouse as a Razer DeathAdder, but the headset is a 7.1 speaker. Help, I don't want to wait another month.

I’m using a Huntsman V2 and a Viper V3 Pro with Synapse 3. After my mouse sits idle for five minutes and enters sleep mode, the keyboard’s lighting effects (Chroma) turn off and then immediately restart (it flashes once)— and it happens again when I wake the mouse up. How can I fix this? It’s been annoying me for days. I can’t stand that every time I watch a video for more than five minutes (mouse’s sleep timeout), the keyboard flashes... flashes again when the mouse wake up. I’m not using automatic keyboard backlight shutdown, and the mouse doesn’t have an option to disable sleep mode (I need it).I’ve already tried reinstalling Synapse 3 twice, using different USB hubs, and disabling Windows’ “USB selective suspend.”. Would installing Synapse 4 fix this? please help!

Hi, I need some help. I have a Razer BlackWidow V4 keyboard that has M1-M6 macro buttons on the side. The problem occurred when I wanted to reprogram the M1-M3 buttons, but neither button responds and nothing happens.I tried assigning it to the M4-M6 buttons, and it works there without any problems. The keyboard is new, about 2 months old, and has been well cared for.I have read several times that it could be a bug in Synapse due to new software updates, so I reinstalled it, but the problem still persists. I've also tried connecting the keyboard to another computer, but the problem remains the same.I would be grateful for any advice.