Razer Support

I am running a Razer Leviathan RC30 from a macbook pro. I am able to get much better sound through the bluetooth connection rather than the wired connection. I upgraded the cable for the wired connection but still no luck. The reason why I would like the wired connection is there is an ever so slight lag on the bluetooth sound when I am watching video so the lips of the person speaking are always a little bit in front of the sound coming out of the speaker. I have tried all the Apple sound adjustments but to no avail. Is this a known issue with the older Leviathans?

I just realized what was going on with the new mapping for the directional thumb pad on the Tartarus Pro after the latest Razer Synapse update.It appears the D-pad's directions are now a one-to-one match with a standard keyboard's arrow keys. This means the "Up" direction on the thumb pad now directly corresponds to the "Up" arrow key, "Left" to the "Left" arrow key, and so on.If you are using custom key bindings for movement (such as WASD), you will likely need to go into your Synapse settings and re-map the D-pad to reflect this new layout. This will help ensure your custom keybinds function as expected.This is a change that many users are noticing, so remapping your keys is a necessary step to get your device working correctly with your personal settings.

Dear Razer Team,I am a big fan of your products, especially your Razer Chroma gaming mice. However, I would like to suggest an improvement that I believe would make the user experience even better.Many users (including myself) notice that the mouse lighting remains on even after the PC is shut down, as long as the mouse is connected to a USB port that provides power (such as Always-On USB). This is not a hardware or driver problem, but rather a matter of convenience.I would like to suggest adding a feature in Razer Synapse that allows saving lighting mode settings directly into the mouse’s onboard memory, so they remain active even when there is no connection to the PC. For example:• Lighting off when there is no active operating system• Lighting always on when USB power is availableThis would give users the choice to decide whether the mouse should glow when the PC is off but U

This happened immediately after a logitech ghub update. I have reinstalled and deleted every profile with no change. It works until i remap a face button.

I want to change the telephone number in my account because the telephone number is no longer active.

I have lost access to my two-factor authentication app as well as my backup recovery codes. As a result, I am unable to log into my account on the global Razer Gold website. I need your assistance to reset my two-factor authentication or regain access to my account as soon as possible. Please guide me through the necessary steps to recover my account or temporarily disable two-factor authentication. Thank you very much for your support.

I have a razer naga pro v2 mouse, i have it fully charged and when i go wireless its saying its not charged and sometimes comes up as offline, its becoming a pain and its a frequently new mouse (bought this year) and i would like to find a solution before having to waste more money 

Heya so i recently upgraded to Synapse/Chroma 4 because of the discontinuation banner in 3 and i must say worse decission in my life. Heres some issues i really need help with:- Synapse & Chroma dont autostart by setting it in the app i only got it working after forcefully putting the .exe into startup folder- This left me with problem 2 now they start up but they dont do it minimized as they should.- my mamba elite doesnt sync its chroma effect with the rest anymore, its detected fine by both synapse & chroma but it just doesnt work. And if i use a standart wave for example its lagging terribly (the glow is) and dims down to minimum for no reason. - My Blackwidow v4 pro sometimes has issues syncing as well but at least the colors do not lag however it now double types and i cant hold backspace anymore to delete things i have to do singular taps- you cant disabled auto updates on either software anymore… razer if you intent to rele

It's an issue that plagues many people, the controller works on everything else just not Game Pass for PC.Here's how to fix and get the controller working in Game Pass games on PC: 1. Right click Start button, open Device Manager2. Scroll down to "Xbox 360 Peripherals", expand it3. Right click "Xbox 360 Controller for Windows" and disable it.4. Restart PC It will now work, ensure your controller is set to Xbox mode (press function key, menu button, X at same time)This fix will also make the controller working everywhere else if it wasn't already. 

Wolverine v3 pro wont be recognize in game as a input. I've tried with dongle and wired. synapse can see controller but games from game pass do not recognize in game. tried multiple games.  Weird part is Fortnite has no issue with controller 

Recently moved to windows 11 after being on windows 10, completely new pc, however in my device manager the microphone is showing an error yet its got the newest driver installed and I cant find where to manually install one for the microphone from razer, any tips? (it still works just showing an error)

I live in the netherlands, where can I make a support ticket for a new dongle cause from what I can tell razer doesnt really care at all about their customers. sell products and screw the customer.

I made an order and i dont know why it keep get canceled can i please know why?

Hello Razer Support Team and Community,I’m experiencing exactly the same issue that others has with my Razer Tartarus Pro after the latest Synapse 4 and Windows update: If I reset the device to factory defaults and define macros for the D-Pad first, these functions work perfectly — immediately after remapping, everything is fine. However, as soon as I assign functions or macros to any of the other keys on the keypad, the D-Pad macros are reset back to default (up/down/left/right), even though they appear correctly assigned in the software. This is clearly a software bug specific to Synapse 4, and not a hardware issue.The only workaround that actually resolved it for me was to completely uninstall Razer Synapse 4 and reinstall Razer Synapse 3 (legacy) — after doing so, the D-Pad macros w

Out of nowhere 2 days ago my wifi stopped working entirely on my laptop.  I can go to Settings > Network & internet > Wi-Fi and see that wifi is turned off.   Clicking the “on” switch will sometimes result in the switch turning itself back to off.  Other times it will move to the on position but nothing else will happen.   If you close settings and then go back in there you will find the switch back in the “off” position.   System tray:  Sometimes I see the wifi button greyed out.  Other times it’s active.  When it’s possible to do so, turning wifi on from the system tray will do nothing to activate wifi.  Sometimes the wifi switch behavior is as described above (sometimes turns itself off).  Airplane mode is not on.Windows is up to date.I downloaded my RazerUpdater BIOS udpate and confirmed my BIOS are all up to dateI have seen that other people have had this issue, but none of the recommended fixes have worked for me.  Thanks.

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Hello,I would like to replace my keyboard from FR to US but is this possible?I'm chatting with a seller of keyboard replacements for the this model but they tell me it isn't possible because of the different layouts of the keyboard.They suggest that I can only buy the UK keyboard replacement fot this model.Is this right or can I install de US keyboard replacement for my Razer Blade 15 2020 Base?Kind regards,

I  boughtthis headphone and idk if its Imitation or not 

I have a problem with my headset I Just bought i try to register it and it says this device has been already registered 

Good day, hope I can find someone to help me locate a Kraken v3 pro wireless dongle replacement. Mine magically vanished during a move a while back and I miss using them dearly. If someone can help please let me know if not I suppose I will have a nice new paperweight, who’d truly want that?

If i leave my mouse idle for a minute or two the screen goes gray until i move my mouse again. What do i do?

!--startfragment>Subject: Synapse 4 Keybinding Bug – Razer Tartarus V2Message:Hello Razer Support,I’m writing to report a persistent issue with Synapse 4 (build 4.0.86.2508050339) and the Razer Tartarus V2. Keybindings do not apply correctly — remapped keys revert to default behavior or fail to register entirely. I’ve attempted the following troubleshooting steps:Resetting profiles and remapping keys from scratch Switching D-pad modes and disabling diagonals Reinstalling Synapse 4 and updating firmwareNone of these resolved the issue. The device appears in Synapse, and changes are saved visually, but the actual input behavior remains unchanged. This severely limits the functionality of the Tartarus V2, which worked flawlessly under Synapse 3.Given that Synapse 4 is advertised as compatible with legacy devices, I’d appreciate clarification on whether a fix is in developm

Please fix this as my games are unplayable with the work around using the 8 dir. option

Razer Barracuda X keep switching between audio sourcesdouble pressing button does not workturning off and on paired it to bluetooth first then dongle, and keep switchingdisconnecting and reconnecting the dongle produces same resultunknown bluetooth source so cannot turn offFirmware updater doesn’t work

after i press refresh swipe to standart mode and when i selecet the hypershift the dont show me the f1,f2,f3  i make the factory reset and is the same and unistall the app and i install it again same thing