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43514 Threads
marksnipesyou
marksnipesyouInsider Mini
asked in Razer Support
barracuda X not charging

I bought the barracuda X less than a month ago, the first time I put them on charge, they charged perfectly, but after two days of use without charging it asked me to charge meanwhile I put it on charge for 3 hours it charged up to the 39%/40% that I had seen in the razer sound application meanwhile I let it charge for another 2 hours and its battery did not go up it was always at 39% and when it is charging the headphones always try to give pairing or it is flashing green light and then it turns red again can someone help me I don't know what to do if I should change it or not !!!! 

120
marksnipesyou
3 months ago
byser644
byser644Insider Mini
asked in Razer Support
How to chance PADs for Razer Opus?

Hi!Recently my pads are damage for the use, my producto is out warranty and i was asking if it was posible chance the pads, i understand for the THX certificate is imposible change it, but im not sure RZ04-03430100-R3U1

30
byser644
3 months ago
robhu
robhuInsider Mini
asked in Razer Support
Nvidia GTX 1660 TI Laptop problem

Hello, I also have the same problem with my razer blade 15 laptop. The graphics card (laptop 1660 ti) has not been detected for a long time. So I tried updating Windows, drivers, BIOS and did a factory reset but it still doesn't work and The only usable graphics card is the Intel one.Can you help me? Model : Blade 15  RZ09-03009E21Intel 11th Gen i7- 9750H CPUGraphics : Nvidia GTX 1660 TI Laptop

80
robhu
3 months ago
E
ELIASS_1Insider Mini
asked in Razer Support
Razer Kraken V3 Pro Updating issues

Hello. I've had my Razer kraken V3 pro for a whilebut I've ran into the issue that i cant update the headset itself along with other issues tieing into it.The issues that I'm having are as followed:The lighting isn't working/ triggering at all The headset keeps disconnecting after 3-5 seconds when razer synapse is running Unable to change any settings in synapse due to the small window of time where the device connects and disconnects with synapse Haptic sense is non existing due to it not being able to connect/ stay connected with synapse ​​​​​Unable to update the Headset itself (when trying the “headset version and latest version text black out and unable to continue with the update procedure)I’ve been dealing with it for a while at this point waiting for a newer update to come along hoping it would fix the problem where its not reading the “hardware version?” while trying to update the headset itself but no luck Kind Regards ELIASS.

500
E
3 months ago
Joseeylicious
JoseeyliciousInsider Mini
asked in Razer Support
Email Problem

I can't enter my email

50
Joseeylicious
3 months ago
J
JaichnicaInsider Mini
asked in Razer Support
Lighting issues (Ornata and Basilisk)

Hello!I have an Ornata V3 X and a Basilisk V3 X Hyperspeed. They are connected via a USB hub and controlled via Synapse 3. I bought the keyboard earlier than the mouse, and everything was fine with the lighting in games. But after connecting the mouse, the lighting in games stopped working properly, especially in Fortnite. The light effect just gets stuck on one color, turns off, then turns on again, and then turns off again. All required updates for Synapse and Windows 11 have been installed.

100
J
3 months ago
SeaBluedomebest984
SeaBluedomebest984Insider Mini
posted in Razer Support
razer deathadder v3 pro hyperpolling wireless dongle takılmalar oluyor

razer deathadder v3 pro hyperpolling wireless dongle  takılmalar oluyor 4kda takılmalar yaşıyorum dongle oyun içinde gidip geliyor

80
SeaBluedomebest984
3 months ago
Gord1n27
Gord1n27Insider Mini
posted in Razer Support
I bought a Razer BlackShark V2 X and when I went to register to receive the 7.1 audio code it said it was already linked, but it was the first time I went to activate it.

I bought a Razer BlackShark V2 X and when I went to register to receive the 7.1 audio code it said it was already linked, but it was the first time I went to activate it. help me pls

170
Gord1n27
3 months ago
U
urbanCarrotOrange297Insider Mini
asked in Razer Support
blackshark v2 headphones no aactivation code for 7.1 surround sound app

well i just bought blackshark v2 headphones but no activation code come from the box can you please help?

50
U
3 months ago
SteckyKiys
SteckyKiysInsider Mini
asked in Razer Support
Blackwidow Elite not working on new computer

I have been using a Blackwidow Elite on my computer for years now, but when I try to plug it into my new computer it doesn’t work at all, however, other keyboards work just fine. Is there any way to manually download the driver or something?

70
SteckyKiys
3 months ago
G
GRem47Insider Mini
asked in Razer Support
My Leviathan V2 Pro doesn't turn on anymore

I bought my product on razer.com in january. The product doesn’t work anymore, impossible to turn it on. I’ve contact support 11 days ago and still have no answer. It’s not normal. I hope there’s a moderator or a razer insider nearby to help me with support.

320
G
3 months ago
A
ALEXISROCKSTARInsider Mini
asked in Razer Support
xbox razor wolverine controller

By using the razor controller setup for Xbox app on PC , can you remap one of the buttons or paddles to keyboard binds? Like I wanna bind the shift button to the back paddle. Need to know this first before purchasing one.

140
A
3 months ago
Kabi75
Kabi75Insider Mini
asked in Razer Support
Need help changing my old number

Need help changing the phone number associated with my Razer account. I lost my old phone number a years ago, but I still have access to my email. Recently, I just purchased gold coins and didn't realize I needed the OTP to proceed. How can I update my phone number?

170
Kabi75
3 months ago
aeroheatVegasGold205
aeroheatVegasGold205Insider Mini
asked in Razer Support
Basilisk X hyperspeed stop moving

My Basilisk X hyperspeed still connect 2.4 GHz and bluetooth. But my cursor cannot move it just stay there and don’t response. I can scroll, left click right click but cursor don’t move. Please help me ASAP.

923
heavenbuzzMaximumRed399
3 months ago
lawrencesantos717
lawrencesantos717Insider Mini
asked in Razer Support
Need to change number

Help me to get a new number because my old number is not working now i got a new number 

60
lawrencesantos717
3 months ago
1Reus1
1Reus1Insider Mini
asked in Razer Support
Razer Nari Ultimate disconnect problems

hi, i have problems with my razer nari ultimate S/N 862038D09103270 it keeps disconnecting and connecting. if someone can help me to solve this problem. thanks. 

323
ESCORBUTO
3 months ago
eggWarmBlackurban268
eggWarmBlackurban268Insider Mini
posted in Razer Support
Quality Issue with Razer Barracuda Pro Headphones

Dear Razer Team, I hope this message finds you well. I am writing to report an urgent quality issue with the Razer Barracuda Pro headphones. Numerous online reviews and reports indicate that the headband of the Razer Barracuda Pro, particularly the rotating ear cups, have a significant weakness. Many users report that these plastic components break on their own without excessive use or improper handling. This issue not only shortens the product's lifespan but also causes considerable frustration for customers. As a loyal customer of Razer products, I am very concerned about these reports because I myself have become a victim of this product. The quality and durability of your products have always been a crucial factor in my purchasing decisions. I hope that Razer takes this problem seriously and takes appropriate measures to improve product quality and ensure customer satisfaction. I would appreciate your response to this matter and any possible solutions. Sincerely, Labeat

871
CaPunT
3 months ago
A
AnuxiVer2.0Insider Mini
asked in Razer Support
[Sound Leak] RAZER BLACKSHARK V2 X - WIRED GAMING HEADSET - FRML PACKAGING

Helloo, Just bought this headset online, was able to register the product. Speaker is good but mic has an issue. Mic picks up the volume from my pc. The sound leaks, tried putting the mic away and also covering it to see if it is because the speaker is loud, but it still picks up the sound. Also, when I mute the mic, it 100% picks up the sound coming from my pc example is youtube or spotify. All the reviews from youtube was good but I’m so disappointed that the quality of this razer headset is so bad. Also, when I search from different forums, it is said that we get a scratch card for the thx spatial sound. I didnt get any

730
A
3 months ago
OPALautoCapri931
OPALautoCapri931Insider Mini
asked in Razer Support
Razer4 cynosa 4lite4 having4 bound4 issues

Hello Steam Support,I am experiencing a significant issue with my Razer Cynosa Lite keyboard that is affecting my ability to play my favorite video games. Specifically, whenever I press the space bar, it inputs both a space and the number "4". Similarly, when I press the "4" key, it inputs both a "4" and a space. This issue severely impacts my gaming experience, as it disrupts my control inputs and gameplay.Here are the steps I have already taken to try and resolve the issue:1.Opened Razer Synapse and ensured that there are no macros or key remappings assigned to the space bar or the "4" key.2.Disabled the "4" key in Razer Synapse, which also disabled the space bar, indicating that they are somehow bound together.3.Reset the keyboard to default settings using the hardware reset methodDespite these efforts, the problem continues. It appears that the space bar and the "4" key are bound together, and I cannot seem to unbind them. This makes gaming very frustrating and affects my ability t

170
OPALautoCapri931
3 months ago
C
CH33CKCL44P4Insider Mini
asked in Razer Support
Nari Ultimate completely unresponsive after nothing

I turned it off, left for 5 min, came back and it doesn’t turn on. No light, no charging light, no detection in synapse. aux cable works but not through razer (can’t use mic). I’d also rather email. this asking through razer insider is stupid.

408
C
3 months ago
A
AirandSeaPirateInsider Mini
asked in Razer Support
kracken 7.1 chroma earpieces and headband are disintegrating / peeling...

is there anything i can do about this or do i have to make due or throw away?enjoyed them for a long time…thanks!

161
FiszPL
Vanguard
3 months ago
talkPlatinumcool986
talkPlatinumcool986Insider Mini
asked in Razer Support
Naga V2 Hyperspeed

My left mouse button is pressing by itself. It's a wireless mouse so I took the cover off in case dust was causing it to register but it continued to happen. I removed the device completely and reinstalled it and it happened again. What should I do?

101
FiszPL
Vanguard
3 months ago
P
Paul1979Insider Mini
asked in Razer Support
razer tartarus v2 palm rest replace

The pad of my Tartarus v2   palm rest has started pealing . I bought it on november 2021, I have looked for a replacement, but i have not found one yet. is there no way to get one, so i  can change it on myself easily ,with out purchasing a new controller .Regards 

580
P
3 months ago
CaptainFuckup
CaptainFuckupInsider Mini
asked in Razer Support
Cant find Naga Chroma firmware update?

Hi,Trying to update the firmware for my razer naga chroma mouse (RZ01-0161) but I can’t find this specific one in the list (https://mysupport.razer.com/app/answers/detail/a_id/4166/~/software-and-firmware-updates-for-razer-peripherals). Any other way I could update the firmware? Hoping this might fix some issues, my mouse keeps dropping out after the last synapse update (think it was a week ago), can’t play a single game like this. (I’ve done the calibration, turning off calibration, resetting mouse, different USB port etc).   

691
techMahoganyresources302
3 months ago
S
SkyDarrenInsider Mini
posted in Razer Support
How can i even contact razer gold

I’m clicking around for about 20 minutes now to find any way to contact Razer Support, but I can’t.I tried to create a case but it doesn’t let me

101
FiszPL
Vanguard
3 months ago

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