Razer Support | Razer Insider
Skip to main content

Razer Support

-

43515 Threads
CaptainFuckup
CaptainFuckupInsider Mini
asked in Razer Support
Cant find Naga Chroma firmware update?

Hi,Trying to update the firmware for my razer naga chroma mouse (RZ01-0161) but I can’t find this specific one in the list (https://mysupport.razer.com/app/answers/detail/a_id/4166/~/software-and-firmware-updates-for-razer-peripherals). Any other way I could update the firmware? Hoping this might fix some issues, my mouse keeps dropping out after the last synapse update (think it was a week ago), can’t play a single game like this. (I’ve done the calibration, turning off calibration, resetting mouse, different USB port etc).   

691
techMahoganyresources302
3 months ago
S
SkyDarrenInsider Mini
posted in Razer Support
How can i even contact razer gold

I’m clicking around for about 20 minutes now to find any way to contact Razer Support, but I can’t.I tried to create a case but it doesn’t let me

101
FiszPL
Vanguard
3 months ago
S
scashinInsider Mini
asked in Razer Support
Razer Kiyo flickering and buzzing

The Razer Kiyo camera I’ve purchased is just flickering on the LED and making buzzing sounds - there is no device recognized by any machine I plug it in to, so updating firmware isn’t an option. Seems like a warranty issue given the number of other threads like this on here, but I can’t find a way to support on the website, so trying here. Help!

4855
techVividVioleteasy687
3 months ago
L
li200222Insider Mini
posted in Razer Support
my account has been locked temporarily.

 

1473
O
3 months ago
reviewradioAero544
reviewradioAero544Insider Mini
asked in Razer Support
240717-001105

I purchased razor gold cards recently and was told the cards were used. How is it possible to use a card I just purchased and the code on the cards is missing?

111
FiszPL
Vanguard
3 months ago
B
byx_49Insider Mini
asked in Razer Support
razer synapse

I set the lights on my keyboard to Razer Synapse, but when I connect it to my Xbox they go back to how they were before, is there a way to prevent this from happening?

71
FiszPL
Vanguard
3 months ago
A
AEONGUERRILLERAInsider Mini
asked in Razer Support
Ear Cup Size Kraken Kitty Edition BT VS any other Kraken

The discription of the inside of the ear cup is huge for the Kitty Edition BT compared to the other Kraken models. I mean is there an error in the size discription of the Kitty Edition BT or are there other Kraken models with the same huge ear cups? Does anyone here have them both to compare? I have the Nari Ultimate which has quite large ear cups but I'm looking for a light weight alternative.

401
A
3 months ago
A
AaswartzyInsider Mini
asked in Razer Support
replacement dongle

Help! My blackshark pro dongle busted! I need a replacement. How do I get one and ensure it’s the correct dongle?  

151
FiszPL
Vanguard
3 months ago
boardYellowbiz979
boardYellowbiz979Insider Mini
asked in Razer Support
CLEANING, REPASTE and SSD UPRGADE. Will it void my warranty?

Hello guys, I recently noticed that my Razer Blade 15 Advanced Model 2022 starts to overheat and throttle while I am playing. You may see the picture below. I don’t think that this temperatures are okay for long-term, so I am thinking to open the laptop, clean the vents and to repaste CPU and GPU with Arctic MX-6. SInce I open the laptop, I thought maybe it will be usefull to uprgade the SSD (to SAMSUNG 990 PRO 2 TB) as well. My main concern is will it void my warranty?  Thank you for your support, AK 

341
FiszPL
Vanguard
3 months ago
citycop23
citycop23Insider Mini
posted in Razer Support
Mr Jack

Which version of Razer Synapse to use to reset my Razer Blackwidow Ultimate 2014? 

81
FiszPL
Vanguard
3 months ago
B
Bobby1285Insider Mini
asked in Razer Support
Razer Gold

My Razer Gold Gift Card is showing that the pin is invalid

131
FiszPL
Vanguard
3 months ago
hitfunVividYellow527
hitfunVividYellow527Insider Mini
asked in Razer Support
black

I don't know how to use the razer app can I get help 

61
FiszPL
Vanguard
3 months ago
Oluwatizzy
OluwatizzyInsider Mini
asked in Razer Support
Help

I mistakenly scratch the last two numbers on the Razor gold gift card 

241
FiszPL
Vanguard
3 months ago
OceansMotion
OceansMotionInsider Mini
asked in Razer Support
My PC goes into Sleep Mode when I press a key on my keyboard?

Keyboard: Razer Ornata V2 (refurbished)Software: Razer Synapse (Latest Version)OS: Windows 10 Pro Shell Extensions: Open Shell (ver. 4.4.191), MS IME 日本語 (Latest Version) My Keyboard has been acting like this since about a year after I bought it from eBay and has now gotten worse, now I can't even type or even use hotkeys like win + r (opens Run). Strangely however, this only happens after I log in? Can someone please help? I've already racked my head around this a thousand times with no permanent solution. It's driving me bananas!Note: if anymore information is needed, feel free to ask. (Have a video of my problem too) Video (Google Drive)Thanks.

150
OceansMotion
3 months ago
C
CH33CKCL44P4Insider Mini
posted in Razer Support
Razer Nari Ultimate Completely unresponsive after nothing

turned off headset, left for 5 min, came back and it doesn’t turn on. No lights, no charging light, no detection in synapse when connected with wire. did absolutely nothing. tried every troubleshooting task available. only aux works (no mic). AND there is no general razer support email. what is wrong with razer?

100
C
3 months ago
R
RhustishInsider Mini
asked in Razer Support
Basilisk V3 not detected by windows or synapse even on different devices... middle mouse button blinking green while other light zones doing rainbow

The mouse was working absolutely fine tille 3 hours ago when I put my device to sleep. when I turned it back on the mouse wasnt detecting so i tried reconnecting it. afterwords the led on the scroll wheen is blinking green and all other light zones are doing the default rainbow pattern. Windows AND Synapse 3 cannot detect the mouse, there is no cursor movement. the only activity is the lights. I have tried on multiple devices the outcome stays the same

5436
G
3 months ago
S
SuperLightninGamerInsider Mini
asked in Razer Support
Kraken V3 hypersense Muffled Audio

had a synapse update this morning, after my pc restarted my audio was very muffled, i also noticed that tweaking any of the settings (except for haptic intensity, that one works normally) did literally nothing to the audio. currently my best guess as to what is happening is that somehow the settings are locked to have THX audio on, and when i change the settings its not actually changing those settings and just saying it is. i did notice THX muffled my audio when i turned it on when i first got this headset like 2 and a half years ago so thats why im thinking its somehow forced on

110
S
3 months ago
Desiree8910
Desiree8910Insider Mini
posted in Razer Support
Razer Kraken Kitty V2

Hello. I bought a Razer Kraken Kitty v2 gamer headset. The problem is that the sound is distorted on discord and in other games as well. We have already tried all options, but the problem still exists. At the moment, I would use it with a Predator Helios machine, so the fact that they don't understand what I'm saying makes it quite difficult. Do you have any ideas on what could be done?

60
Desiree8910
3 months ago
C
classiccamp069Insider Mini
asked in Razer Support
Razer Huntsman V3 PRO TKL software issues.

For some reason, When trying to use any other feature that isnt Factory Default. the “L” and “G” keys repeat themselfs 3 times consistently when pressed. Example: This is me typingg righgt now using gthe FPS rapid trigggggegr funciton, I dont know why this happens when onllyl usinggg anythingg other than factory defaultl.edit- It’s not just FPS rapid trigger, it’s literally most of the other profiles that isnt default. It’s strage that its only those twp letters specifically.

420
C
3 months ago
covequickPowderBlue216
covequickPowderBlue216Insider Mini
asked in Razer Support
seiren mini mic thread is incorrect. it is 1/2 inch not 5/8

I got the RZ19-0345 seiren mini mic. It was described as having a standard 5/8 inch thread. I got a boom arm stand for it that supports all standard thread sizes for mics, 1/4 inch, 3/8 inch, and 5/8 inch. Turns out, this mic's thread is more like 1/2 inch. It doesn't fit even close to the others, and I've been googling for a thread adapter that has a 3/8 inch female end and a 1/2 inch male end, but I can't find ANYTHING because no one makes mics with 1/2 inch threads, so there are no thread adapters for it. Thinking I will demand a refund or replacement but I bought this in 2023 so it's unlikely anything will come from it.

910
covequickPowderBlue216
3 months ago
D
daunzyInsider Mini
asked in Razer Support
Deathadder v2 pro side mouse buttons and sensitivity not working

The mouse has been working untill a couple of days ago when the mouse buttons 4 and 5 stopped working, I’ve tried rebinding them reinstalling synapse nothing has worked so far. If you have a fix please let me know. Thanks 

328510
P
3 months ago
Asmerus
AsmerusInsider Mini
asked in Razer Support
Siren Mini V3

Looking for support to well…. support. I have owned a Siren Mini V3 for a few months and I have manged to use it…. once? Then it ends up in the box again. As seen in hundreds of posts, this Mic does not work. And apparently the only sure way to get it to work…. is to uninstall the app it auto installs…I want to keep Synapse since I have a razer mouse. What is the solution?I have scoured reddit, these forums, youtube. Uninstalling seems to be the only way. I have tried to turn on “Stream Mixing” which seems to pick it up for some items but not most.  

220
Asmerus
3 months ago
Dqrth_
Dqrth_Insider Mini
asked in Razer Support
Suddenly no sound on my wireless razer blackshark v2 pro (2020) (Headphones and Mic)

As of around 2 days ago, my headset (razer blackshark v2 pro, 2020) was working perfectly fine, the same way its been working for around 3 months now. It was connected wirelessly to my pc when I decided to connect it to another device through the provided razer headset jack. When i unplugged it from the other device and went back being wireless on my pc, it suddenly stopped working. (IMPORTANT NOTE: When i go into my sound settings on windows 10, it displays that it is connected and working, when i have a sound playing on my computer it shows a visual signal that it is working, although i can’t hear anything) It feels like I have tried everything, tonight i’ve spent atleast 4 hours trying to find a solution, I reinstalled synapses, even though i didn’t use the razer synapse when the headset worked just fine, I changed dongle’s position on my pc, and watched a lot of suggested videos to try and fix this problem. Nothing seems to work.  I dont know why the headset just stopped working ou

1601
N
3 months ago
O
ObnoxiousOboeInsider Mini
asked in Razer Support
How do I turn off Razer animated wallpaper?

Hi! I just set up my new Razer Blackshark V.2 Pro headset! I’m liking it. Except when I set it up, I accidentally installed the Razer Steam Engine wallpaper that I can’t seem to get rid of. I tried switching backgrounds in Windows 11 and nothing’s worked. I like the wallpaper, it’s cool, but I would still like to be able to switch it out, so if anyone can show me how to get rid of this for now, I would greatly appreciate it.

27832
bizPinkFlamingotoday311
3 months ago
G
gam_500Insider Mini
asked in Razer Support
Razer Naga v2 pro - no profiles/macros available when connected via Bluetooth

When my Razer Naga v2 pro is connected via Bluetooth, profiles/macros are not working unless Synapse is running. Is this an issue or intended behaviour? If so, will this change with a future firmware update?

200
G
3 months ago

Badges

View More
CookiesCookie settings