Razer Support

After 11 months’ use of my first Book 13, the laptop screen panel starts to black out out of sudden. When the lid is open above certain angle, the screen panel backlight will go off. When I close the lid a bit more, the screen panel will work again.  However, the workable agnle is very small and unstable. The whole laptop is totally unusuable unless it is plugged into a monitor. Since my first Book 13 is within warrenty, I got an official replacement of a brand new machine. This machine also had some BSOD issues, which was resolved by ANOTHER replacement of the motherboard. However, after one year’s use of the replaced replaced laptop, the screen is Failing again. The screen will not work after the lid is opened over 35 degrees. The panel is 99% black. The laptop is again unusable. So, if you have the same issue, please try HALF open the lid. At certain angle (low enough), you will see the backlight of the panel back on. But if you open the lid any further, the backlight will go out ag

Hello,My Razer Viper V3 Pro wireless mouse has stopped working.I own two Razer devices—a mouse and a headset—and each uses its own dedicated Razer receiver. The headset’s receiver works perfectly, but the mouse receiver does not function properly.When I plug the mouse receiver into my computer, I hear the “device connected” sound, followed almost immediately by the “device disconnected” sound, repeatedly with no interval.I have tried the solution mentioned in this link:https://insider.razer.com/razer-support-45/razer-viper-v3-pro-dongle-not-working-73704but it did not resolve the issue.The software recognizes my headset receiver as a wired receiver, while the mouse is not recognized at all—even when I connect it directly to the computer using a cable.This issue occurred suddenly while I was in the middle of a game. Changing to different cables does not solve the problem—even new cables that are confirmed to work properly with my Razer headset receiver.I would prefer not to go through a

пытаюсь зарегестрировать наушники, но они уже зарегестрированы

Hello, I purchased a Razer Barracuda X headset last year. Initially, I was using it with the Type-C adapter, but it stopped working; it ceased functioning on my desktop computer. I tried it on another computer, but it still didn't work. I am currently connecting via Bluetooth, but the sound quality is very poor. I would like to go back to using it with the Type-C adapter again—please help.my email is: [removed by moderator]

Hey there,My Razer laptop got stolen and l cant use Microsoft's 'Find my device' to track it. I wonder of there is an alternative way or if Razer can do something about it.Alex

hello i mispelled my email adress while buying a viper v4 pro as a guest so i didn’t receive any confirmation email or order number can you help me ?

Hi all, Recently im having 2.4ghz connection issue on the Deathstalker V2 Pro Keyboard. I have tried moving the 2.4ghz dongle to other usb ports, and also plugging it into the provided razer hub, and placed it next to the keyboard to no avail. I have updated to the latest firmware and still facing issue of it not registering pressed keys. Sometimes it register a key or two, sometimes there are delays and at times doesn't register at all. I also noticed the light at "1" LED indicator loses light then comes back on. While on wired mode, it works flawlessly. Please advise Thanks!

i bought my mice in 30 oct i try to to assign my mice now in to synapse and razer id its now invalid 

купил в том году наушники кракен лайт 7.1 но только сегодня мне сказали что надо активировать но у меня нет ключа активации могу прислать фото там где он должен быть теперь не могу включить эту функцию. как мне быть дальше просто фирма райзен я предпочитаю ее но и без хорошего звука тоже не хочу сидеть!

I tried to purchase the THX spatial audio with the %50 off code it gives you from surround sound 7.1. the purchase failed. When i tried to purchase it again using the %50 off code. The code was invalid. I was wondering if there is a possible way for me to receive another code? thanks!!

I ordered a viper v4 pro recently and have not been able to track my order on the website as I checked out as guest by accident. Would love to connect it to my account here which I had for a long time. Order # RZCAWP [removed by moderator]

Tried on MANY different pcs and laptops, it seems like it's, just dead, I was using it at a gaming cafe, and I attached it to the front of the case, since they do not allow anyone to plug or unplug anything directly from the motherboard. and suddenly it just stopped working, after that I tried it on different pcs, and it just seems dead.the only hope I have is that the “DPI stage” button light is like blinking and i can barely see like absolute 1 ray of red light deep in the sensor of the mouse. other than that, it would seem dead completely. Any thoughts on this?MOUSE: razer viper 8khz model: RZ01-0358

Hi, I have a Razer Viper Ultimate model RC30-030501 with dongle model DGRFG6. The dongle seems to have stopped working as the mouse still works plugged in via USB, but the dongle doesn’t work in two separate PCs. How can I buy a replacement?

Yesterday I received a mouse I bought on Mercado Libre, but when I connected it, Synapse 4 didn't detect it, and Windows only detected it as "USB GAMING MOUSE" or "HDI-Complaint mouse." So I'd like to know if it's a counterfeit so I can request a refund for piracy, since it seems strange that it's not detected as a Razer device. 

I broke my dongle usb port for blachsark v3. Where can I get a replacement?  

why is there no mac support, I wish this would have been more clear on the page for the Hyperflux V2, I feel like this was a massive oversite, you are finally supporting mac on synapse, but i mean come on, the hyperflux v2 is just a dongle can’t be that hard to support mac os. is there any way we can get this supported

I just wanted to know when the return credit is given, I ordered something 2 weeks ago

I used a redemption code to redeem a Blackshark V3 pro NikoEdition headset. How can I confirm that the redemption was successful? 

The screen of my Razer Blade 15 turned black yesterday during usage and since then the laptop does not reboot. If I press the power button the LED flashes in green and also the keyboard lights up but nothing else is happening.I have tried out a few things already but without success:I have pressed the power button for about 10 seconds (power supply plugged in and battery plugged in) and then tried to restart the laptop I have removed the battery and unplugged the power supply, then I have pressed the power button for at least 60 seconds, plugged in the power supply and tried to restart the laptop I have also removed the CMOS Battery, the RAM and SSD I have connected an external Monitor and a keyboard I have tried everything multiple times in different combinations but with no successI have seen that this problem was reported multiple times but I have not found any working solution so far. Maybe someone else has a another idea or even a working solution.

okay so like yesterday or two days ago i receive my Blackshark V2 X Razer Wired Headset from an “authorise seller” honestly look sbelivebly and the headset is in good quality and doesnt sound cheap but the serial number is already been registered i contacted them already but they said “yes, supplier said they already help you register it, if have any issues can direct contact us, we will help you solve it” me being the brat i am keep asking for 2 days now and then they hit me with the “wait a moment, we waiting supplier reply” and then “you can direct to razor customer support” can anyone help? or im fried currently i have the recipt proof and the sellers shop

Hello,Whenever I press the z key, it always types yy. I have a Huntsman Mini Analog keyboard.

I was to know the time my razor gold gift card was used

Hello,I am writing to report an issue with my order RZUSWP [removed by moderator] , which was placed as a guest checkout.After completing the purchase, I created a Razer account using the same email address used in the order. However, the order does not appear in my account, and I have no visibility into the order status, history, or tracking information. This is unacceptable, as it prevents me from properly managing and monitoring a purchase that has already been completed and paid for.I expect that orders placed as a guest can be correctly associated with an account created afterward, especially when the same email address is used. At the very least, I should be able to view the order details and current status through my account.Please manually link this order to my account or provide a clear and immediate solution to grant me full access to the order information. I would appreciate a prompt resolution, as this should be a straightforward fix.I look forward to your response.Best reg

I lost my dongle razer viper v3 pro how can I get a new one ??

Good afternoon!I have Synapse 4 installed, and my mouse is the Razer Cobra Pro. The application detects both devices, but as soon as I try to pair the mouse with the docking station, nothing happens — it says «device not found». I have installed all the latest drivers for both the mouse and the docking station, but nothing helps.