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Razer Support

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38966 Threads

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Anshies
posted in Razer Support

Synapse 3 doesn't detect BlackWidow Chroma V2 and Mamba Elite after two updates

Hello, since the last update (I guess it was about two weeks ago), my Synapse 3 stopped detecting my keyboard BlackWidow Chroma v2 and my mouse Mamba Elite. Everything was working fine and I had no issue with it until I updated the app. Today it updated again to version 3.4.215 and I thought that would solve the problem, but it didn't. I tried to do everything listed at the forums and reddit, like unplugging the devices, restarting, restore the application, uninstalling, uninstall and update drivers from device manager, etc... But nothing worked for me. I have Windows 7 Home Premium, but I don't think that's the problem because two updates ago everything worked fine. I don't know how to fix this and I'm really annoyed for not having my lights in sync /: (?) Thanks in advance!

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5 years ago
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myst1977
posted in Razer Support

Razer Thresher 7.1 (not ultimate edition) PS4/PC surround

Hello, i just bought razer thresher 7.1 PS4 (not the ultimate version) and i have a question. i set it up exactly as the info in manual. If i hold the volume button for 3 seconds i enable/disable the surround sound. i hear a high and a low tone, which one indicates the 7.1 ON or 7.1 off? because in some games the stereo is so good and you dont understand if the 7.1 is on. Is there any other signal that shows the on/off state of the surround mode? Also why in PS4 i have to choose LinearPCM and not Dolby bitstream in output settings? Does it give an advantage?

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5 years ago
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Foxrend
posted in Razer Support

Synapse 2 on Mac / WoW BFA Camera Look Speed Issue

My mouse look speed is crazy sensitive when playing WoW when I have my Synapse 2 installed with RZ01. None of the in game settings work on WoW with regards to disabling / enabling mouse sensitivity. When I remove Synapse 2 the Mac mouse system settings works and the in game settings work. Please help

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5 years ago
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interactivePaleCyan656
posted in Razer Support

Razer Seiren Not Recognized

Hello! Out of nowhere my razer seiren started blinking, would not connect to the pc and so on. I restarted the computer, it is now lighting up, and i can change all settings on the actual microphone itself. The issue is that the computer does not recognize it, and in device manager i see it as "Unknoiwn USB Device (Device Descriptor Request failed) This happened out of nowhere, and i have no clue as of how to fix it. Have manualle attempted to update the driver, and change the USB slots etc. Anyone got some tips as of how i can fix this? Thank you beforehand!

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5 years ago
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technoRedPigmentvoice394
posted in Razer Support

Razer Phone 1 Dead Zone

To the community First post so bare with me on this. Had the Razer Phone 1 for a little while and it's out of warranty. This phone has been looked after since purchase, no falls, software tweaks, water damage or back pocket pressure. It's had an official case since ownership and has worked flawlessly since Oct 18. Last week the top section of the screen became unresponsive, not completely but enough to be unuseable. Can't answer calls, change WiFi unless double swipe to bring the icons out of that zone. Looked online and can see this issue is common and not isolated indicating a manafacturing issue. Hardware not software issue! Or, could it be a software issue? Bring the question to the masses and interested to see if this issue is broad and if it potentially could be a software issue with a fix. As stated above, it worked and then didnt, simple as that, no reason at all. Thanks guys for any responses.

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5 years ago
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VanillaIcePEARLbit661
posted in Razer Support

Touch response while wireless charging Razer Phone 2

I am getting odd screen touches or swipes while on a wireless charger. I mainly use wireless charging in the truck with a cradle that can charge wirelessly with android auto. Whether running android auto or not, if the phone is being wirelessly charged, it does not respond correctly to screen swipes or touches.

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5 years ago
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Finn-tf-
posted in Razer Support

Razer Raiju TE issues

Sadly i have a problem with this controller.. on the right stick as well as having a little stick drift issue, there is another problem with the sensitivity of the stick in all games, if you rotate to the right the sensitivity is correct, while if you rotate to the left it is much slower and it turn faster if I click the stick (i have to click it each time to speed up the sensitivity, not comfortable) i don't know what to do, i paid it a lot and i'd never expected to be like this..

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5 years ago
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Chips79
posted in Razer Support

urgently looking for Razer Phone service center in Malaysia

Is there anybody could recommend a service center authorize by Razer company in Malaysia? My phone touch screen unrespond due too over charging and need a screen replacement hardware to fix it. I've done through all the process such as pressing button down with power button for 7sec, hard reset, updates and all the guidance from razer website. Please help me to locate which service center can be sent in to repair.

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5 years ago
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TramaticCure
posted in Razer Support

Lagging mouse

I have the Razer Naga Trinity and all of a sudden, my mouse is super laggy. I checked for driver updates, and cleaning the sensor with both air and a q tip. Any suggestions?

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5 years ago
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AshbyHeadHunterInsider
posted in Razer Support

Not Getting Travel Powerhouse (Laptop) Achievement

Hi There I have a Razer blade and it is registered with my razer id but it's not showing up here in Razer Insider and I am not receiving the achievement for having a razer laptop. Please see attached screenshots.

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5 years ago
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RuneyIC
posted in Razer Support

Razer Naga Epic Chroma

Hi, I have had 2 Razer Nagas before, which both broke after 1-1.5 years, without falling or any other way of being damaged by my fault. one of them had even been replaced within warranty, but also broke. Their cursors froze on the screen, or would only move vertically, and I could not find a way to fix it. Since I really like the Naga series, and how it fits my hand, I decided a bit more than 2 years ago to buy a Razer Naga Epic Chroma, which has worked fine up untill now. Recently, again, out of the blue, the mouse started acting weird, connecting and disconnecting. I can see the lights of the mouse going on and off, flickering, and I am unable to move the mouse, or click, or do anything with it. If I plug it out and back it, it will work for maybe 20 seconds and then stop working. If I don't use the mouse at all for a few hours, it will usually work completely for a couple of minutes. Once it stops working it isn't useable at all until I replug my mouse, after which I can use it

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5 years ago
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Sylent_Viper
posted in Razer Support

razer ornata spacebar sits too low

i have a razer ornata keyboard that i removed the spacebar to dry up a spill, when putting the spacebar back in it sits way below the height of the other keys, as in a light push is enough to register a keystroke and the 'click' sound is missing. can anyone help me fix this?

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5 years ago
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kappasippo
posted in Razer Support

R3 stick problem on razer raiju (te)

My razer raiju tournament edition r3 has drifting problems too how can i fix it?

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5 years ago
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BladerunnerRainbow
posted in Razer Support

Razer Ornata Chroma keys get stuck

Hi, I recently bought an Ornata Chroma keyboard, and I was actually enjoying it quite a bit, but I notice that some keys get stuck while writing (specially the 'u' and 'i'). For them to come up again, I need to re-press those and they will come up again. It seems the spring that does the clicky sound is too stiff and makes the key stay down. Is there any solution for this?

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5 years ago
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IM35461
posted in Razer Support

Razer Sila - App Can't Connect Needs 1.2.170 Or Above

My internet connection needs account details so I set it up via the web browser but now trying to use the Android app it says this when you try and pair it. I assumed clicking okay would make it perform an update but it does not and it just takes you back to the pairing wizard again. In the web interface there does not seem to be an option to trigger a manual firmware update or check which also seems very strange. Box says it is on RazerSila-2.0.411_api-2.0.384 Not very impressed with the security of default router password.

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Saiyan-Rox
Vanguard
5 years ago
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OlexiaFounder
posted in Razer Support

A few problems with the Razer Blade 15 - (drivers, matrix, housing) - on Razer Support

To Whom it may concern, A few days ago I bought a Razer Blade 15 laptop advanced model with Nvidia GTX 1070 Max-Q design and 144 Hz display. I detected some problems in it, which I mention in points: 1. The first of these is the lack of the option to change the value of the screen refresh rate. There is only 144 Hz option available. (In Intel Graphic settings, Razer Synapse 3.0 and Windows system). I don't know how to restore this setting, but I know that it should be available. I decided to download the new device drivers and the next problem appears. 2. Finding other drivers wasn't a problem but it occurred with the Nvidia driver. On the official Nvidia website there are drivers for Geforce GTX 1070. However, I do not see the driver for Geforce GTX 1070 with Max-Q design there. (So far the problem from point 1 still exists) The question arises here: Whether the controller for 1070 Max-Q is the same driver as for 1070? (this is important information for me, so please tell me if y

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Razer.Caziel
5 years ago
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nuclearboi812
posted in Razer Support

Razer DeathAdder 2013 delays occasionally

My Razer DeathAdder 2013 has a 1/2 to 1-second delay that can happen occasionally. This worries me, because I do not want this to happen while playing fast-paced games like Nuclear Throne. Is there any fix to this? Any helpful answer is appreciated.

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Razer.Caziel
5 years ago
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directBlueBellfocus952
posted in Razer Support

Razer Mamba Hyperflux disconnect

Hi, I just bought Razer Mamba Hyperflux and i'm very disappointed. The mouse simple lose power and hangout (witch is very annoy during a game session) Problem, Hangs for 5 to 10 seconds, in an hour period. going to return it tomorrow if no solution presented. I attach a picture of the setup, no wifi near, no metals expect razer keyboard. Carlos

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5 years ago
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BPMOmegaInsider
posted in Razer Support

Razer Phone 2 - Android Auto issues

Hello! I just got the Razer Phone 2 a couple of days ago, and am already loving it. Though, there's one significant issue I've been having with it. Android Auto in my car (2016 Honda Accord) will not detect it at all via USB. While it can connect to my car's Bluetooth just fine, USB is required for Android Auto in my car's dash. For point of reference, my phones prior to this were Moto X (3rd gen) and LG G6. The Moto X would connect to Android Auto without any issue. The LG G6 had... some issues, but it'd still work most of the time. Every now and then, my car wouldn't detect it (only fixed by restarting my car). Even when it did, it would always have message pop-up that said something like "Unknown device" (but would still boot up Android Auto anyways). With the Razer Phone 2... nothing. My phone is definitely receiving a charge through USB, but there's no detection at all of a smartphone being connected. I've tried uninstalling and reinstalling Android Auto on my phone several ti

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5 years ago
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TheGERMANDoctor
posted in Razer Support

My Razer Golathius Extended chroma wont light up.

My mouse mat doesn't light up not sure what the issue is I have found that if i plug it into another usb it will light up but then if i turn off my pc and turn it back on it lights up just fine any one have any ideas.

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5 years ago
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Jerakeen
posted in Razer Support

Naga 2014 scroll wheel stops working in Chrome

It only seems to happen in Chrome but when I'm scrolling down a page the scroll wheel will frequently stop working. If I reload the page it comes back and works again for a while but fails again after a while. It doesn't do it in any other browser or application so I'm positive that it's not a hardware problem. I'm using Synapse version 2.21. Has anyone else experienced this and if so did you ever find a fix for it? I really don't want to have to start using Edge but this problem is becoming annoying.

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5 years ago
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bitSuperPinkplane660
posted in Razer Support

Razer siren flickering light/Dont show up.

Hi. Got problem with it. The light keeps blinking and it do not show up in the sound recording device. Tested update Motherboard, Switch USB ports, Install and uninstall synapse. Been googling too found 2 threads on Reddit but they redirect too this website aka costumer support. So if anyone know why pls help:D. And its a normal razer siren think its one of the first one they made.

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5 years ago
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PrinceEGY
posted in Razer Support

Razer Naga Chroma t responds only with strong pressure

Hello, so i had this mouse for like 2 years and now i got i problem with some buttons like middle wheel click and the right click it's not responding when i press it normally with normal force it needs a stronger force than the normal to work and this bothering me, anyone got this problem before or know a solution for this ? thank you

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5 years ago
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RECONBunny
posted in Razer Support

Blackwidow Chroma removable caps?

I have the V1 Blackwidow Chroma and I want to clean my keyboard but I ain't pulling anything from this 200+ dollar KB without confirming if the keys come off first. This may sound silly but I really need to know.

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5 years ago
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I_Is_Mayhem
posted in Razer Support

Razer Cynosa Chroma

Hey guys, just wanted to find out if any of you guys know if the razer cynosa chroma keyboard is compatible with the ergonomic wrist rest that comes with the ornata chroma and other various keyboards? I know that the wrist rest is magnetic but I can't seem to find out anywhere if it fits onto the cynosa chroma keyboard. Any replies would be much appreciated. Thanks!

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I
5 years ago

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