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38997 Threads

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Povell42
posted in Razer Support

Synapse 3 startup disconnects monitor

Whenever Synapse 3 boots up on my computers startup, my monitor disconnects and says there is no signal. It sometimes comes back on, but frequently I need to unplug and replug the HDMI cable. I have confirmed it is Synapse 3 app causing it. I have uninstalled and reinstalled the program with no change to the issue. I have also made sure the program is set to startup in tray but it still boots up on my screen. This happens on both my Samsung Q6FN and a Vizio M-series TV plugged in HDMI to a GTX 1080 card

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5 years ago
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Cyclameneasybase279
posted in Razer Support

Razer phone 1- Power button doesn't work anymore

Had my razer phone for almost a year now and only recently has the power button started to play up. For a couple weeks I had to press the button a few times to get the screen on but now it doesn't work. There doesn't appear to be any damage to the button, however something might be going on inside. Anyone got any advice? I'm already in the process of contacting razer

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5 years ago
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Anonymous
posted in Razer Support

getting serious anxiety

So Synapse does the following on an imac with latest OS Everytime I restart my imac, I need to delete/uninstall all synapse related items, it refuses to start at all. Then download lastest and do a fresh install, BUT it still refuses to start. So I go into library/application support/Razer and there i click o the RZupdater and then the software starts. It downloads my profiles/settings from the cloud and after a freaking procedure i finally get it to work. Rinse repeat every day !! seems legit ? I was about to throw some words in the post, because you apperently couldnt care less about mac users, since the software proberbly is more suited for a toaster then your own mice. Please stop telling mac users you sell compatible mice .. U DONT!! Its a paperweight plain and simple. so GEEEEE thx razer

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5 years ago
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ryanks1000
posted in Razer Support

need help, my raiju ultimate has a problem with its right stick

whenever i use my razer raiju ultimate it always has this problem where the right analog stick drifts to the right and its very annoying when im trying to conserve ammo in resident evil 2, can i get this fixed or refund my controller and get another one (the controller was only bought this xmas and packaging is safe)

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5 years ago
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CaptnHammerInsider
posted in Razer Support

Help with insider trophies/rewards

Hi Team - have a few trophies that I think should have been awarded but aren't showing up here in insider. Mouse/Keyboard ownership ones not present despite registering them, etc. anyone available to assist? Thanks!

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5 years ago
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tenkunin
posted in Razer Support

Naga Trinity not detected since latest Synapse 3 update

Synapse Version 3.4.131.12521 Operating System: Windows 7 Ultimate 64-bit DirectX Version: DirectX 11 Since the latest Synapse 3 Update, Synapse will not detect my Naga Trinity. As you can see, in Synapse, there is no mouse functions.

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jtriffitt
5 years ago
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truckLightCarminePink077
posted in Razer Support

Razor Blackwidow Chroma V2 not working on PC

Hi, My Razor Blackwidow Chroma V2 is not working on my PC all of a sudden Seems to work ok when I plug it into my laptop. I plugged a different keyboard in the ports on my PC and that keyboard works fine. I can go into demo mode with m5+ Caps +Esc, I can also make the G key light up and the m keys for recording. None of the other keys are working and they do not light up either. I tried a clean install of Synapse. Any ides? Regards, Andrew

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5 years ago
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benyk1
posted in Razer Support

Razer Blade Stealth 13 2019 Coil Whine Return Terrible Service

I recently got a new RBS 2019 and straight out of the box there was issues with the laptop from having terrible coil whine and terribly slow at the same time. I sent the unit back immediately after receiving it over a week ago yet to receive any updates on getting a replacement. After contacting support they tell me that they have yet to find a replacement unit.... so i asked well " will i still be eligible for full refund " and they tell me that because its been over 14 days that i wont be refunded.... I SENT THE UNIT BACK AS SOON AS I RECEIVED IT ...... but i cant get a refund..... Terrible quality control and even worse service....... has anyone else been in a similar situation as i want to know what happened UPDATE: The service was terrible and i had to get back to them constantly with no material impact from their end

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5 years ago
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eufonius
posted in Razer Support

I have done all of these, but they are still gray? Anyone have insights or tips?

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dekades
5 years ago
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iLeoLion
posted in Razer Support

Synapse 2 not working with Taipan

Hi all! After a recent update on Synapse my profiles stopped working and even the keybinds. For example i always played csgo with some keybinds for a profile (csgo) binded with the .exe of the game. Now it doesn't work and I needed to manually create a new profile and assign the keys IN csgo (like "mouse button 4"). I installed Apex too and the keybinds for the profile specifically created don't work. I am unable to do the keybinds in the game cause all 4 buttons on the side are "Mouse button 4" or "Mouse button 5" and the game feels like the are only 2 buttons instead of 4. I don't know what to do, nothing works. Can somebody help me please?

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5 years ago
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Mi66iNS
posted in Razer Support

Naga Chroma - Tracking Issues

Over several months I am continuing to experience constant tracking issues with this mouse. I have Uninstalled, reinstalled, tried new profiles, different surface selections.... multiple re-calibrations. Often after some messing around the calibrations works for a while, but then either on next reboot or after a while the calibration is fubar again. I have seen several threads from others with similar issues, is there a fault with the mouse or could there be something environmental. I have tried on 4 different PCs, eventually all experiencing the same issue. Windows 10 64Bit, latest and greatest drivers for Razer. Razer Nag Chroma mouse Razer Goliathus Chroma Surface

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5 years ago
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AwsumIsaiahInsider Mini
posted in Razer Support

Razer Blackwidow v2 chroma is not responding

I've had this issue for a few days now. My keyboard is stuck on black and when I go into chroma the color doesn't change and it stays black. I've tried multiple things, restarting PC, restarting razer synapse, and unplugging the usb. I even did the ESC+CAPS+M5 method I saw earlier online and it didn't do anything but give me rainbow or reactive green color. Any help?

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5 years ago
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Kostas2672001
posted in Razer Support

Razer Blackwidow V2

w does whatever it wants. Here is an example. I am gonna press it once.p[\\uio]uio]uio]uio]uio]uio]uio]uio]uio]uio]uio]uio]uio]uio]uio]uio]uio]uio]uio]uio]uio]uio]uio]uio]uio]uio]uio]uio]uio]uio]uio]uio]uio]uio]uio]uio]uio]uio]uio]uio]uio]uio]uio]uio]uio]uio]uio]uio]uio]uio]uio]uio]uio]uio]uio]uio. I've tried Synapse 2 and 3 and nothing happened. It is the second time It's happening. Any ideas?

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5 years ago
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Confused.clouds430
posted in Razer Support

Razer phone swollen battery

So I have a Razer phone that's just over a year old that's lived in a case I was downloading musci and browsing the web when I hear a pop and boom there's a crack in my screen upon further inspection I noticed the screen lifting out of the frame which is commonly a swollen battery issue I contacted support about the issue and they say it's customer induced damage how so if it's hardware faulty? Hense why there's only a year warranty never have a been so dissatisfied with a Razer product they're willing to replace the screen for 120$ and the battery I'm not sure about but why would I get the parts replaced for it to happen in another year I'm positive it wasn't customer induced damage as the phone cracked from the inside out and is lifting out of the frame so I'm kinda stuck as of what to do IV had nearly all brands of phones there is and none have had this happen

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5 years ago
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Braughless
posted in Razer Support

Man O'War Connectivity Issues?

I installed Synapse 2 (3 doesn't support my headset yet) and launched it, plugged in the USB dongle, rebooted the machine, opened Synapse 2 and there's no headset found, only my system speakers and Razer Mamba TE mouse (expected result). I turn the headset on but it still isn't found (unexpected result, Windows should recognize that new hardware was added) I go to the Windows 10 Settings and check the Audio info but no headset is found. It's been like this for a couple of weeks now and I've exhausted my knowledge of what to do to fix this. The Support site says install latest firmware but I'm unable to locate any firmware or drivers. Help would be greatly appreciated since the headset was working a few weeks ago. I'm also posting this in the Synapse 3.4.131.12521 Broke My Audio thread. Thank you in advanced for your assistance!

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5 years ago
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FishFettish
posted in Razer Support

Mouse Profile not working

I've bound the side buttons of my Mamba TE to (keyboard function) 1 and 2. It used to work but now it doesn't and I have a hard time switching weapons in my games. Can someone help me fix the issue?

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5 years ago
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DarkYellownexustech116
posted in Razer Support

Razer Synapse Not Detecting My Razer Mamba Tournament.

I can't get Razer Synapse to notice my mouse. Ever since I downloaded Windows 10 it has noticed my keyboard and not my mouse. I got a new keyboard and now it isn't noticing anything. (P.S. My mouse is wireless)

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5 years ago
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PoTTe1986Insider Mini
posted in Razer Support

How to change SSD - Razer Blade 14” (2016) - GTX970M

Hello dear guys, I have this laptp since 3 years ago, and now I would like to improve the storage with a new SSD Samsung Evo 970 Nvme M2. The problem is when I change original to this new one, the laptop doesn´t recognize it... I have also try to use this adapter but Windows 10 don´t recognize it as a SSD and I cannot clone it, and I cannot also install Windows 10 on it cause it is as an external USB: https://www.amazon.es/Eboxer-Adaptador-Indicador-Intercambio-Caliente/dp/B07KQ741M5/ref=redir_mobile_desktop?_encoding=UTF8&psc=1&ref_=ox_sc_saved_image_1&smid=A75B3OH0RXIQG Hope you can help me cause I see many people changing it but I have not find the solution yet.... Thanks ind advance Best regards

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5 years ago
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MrKanux
posted in Razer Support

Lost the mic of my Electra V2 what do I do?

So I went to work yesterday and when I came back home my nephew told me that he threw my "thingy" that I talk to down the sewer, what do I do now!? Can I buy a mic separately?? Help please!!

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5 years ago
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Durakis
posted in Razer Support

ManO'War

I have an issue in which I cannot use the wheel on the headphone to adjust audio. The graph appears on screen and moves up and down but it does not actually adjust the volume. I have downloaded the most recent drivers and re-calibrated.

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5 years ago
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Remimini
posted in Razer Support

Nari Ultimate / No treble IN-Game

Hello, I just bought a nari ultimate. i updated synapse, installed thx audio via dobly access, enabled everything in windows and imposible to have a correct sound in wireless mode in games. BF5 or BO4. as if passed through a pillow. I tried all the fashion: film / game / music / personalized, nothing helps. not these problem wired on music or movies. Someone to suggestions? Thank you

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5 years ago
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Madenleo
posted in Razer Support

Synapse 3 Chroma compatible games not working anymore since update

Hi everyone, I've got a weird issue here with synapse 3. I am owner of a Razer base station and the Huntsman elite and chromabased games like Quake champions and Doom worked flawlessly with my peripherals before the last update. The update introduced Chroma Connect which contains all those apps that are needed in order to synchronize the lights with the game. This, however, does not work anymore even though the apps for Quake and Doom were present and turned on. Thus, I tried to deinstall Synapse 3 and deleted all my profiles but with no success. Now, the necessary apps for Quake and Doom are all completely gone and I can't retrieve them by starting the game. (Chroma option is active in the options menu of the game). So my question is whether someone knows what kind of issue that is and how I can fix that. -Synapse is turned on -Razer Chroma is activated ingame -Apps aren't shown in "Chroma connect" (they were before but it made no difference) -LEDkeeper.exe is not available either a

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J
5 years ago
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Dragunova
posted in Razer Support

Help with connecting to a second monitor with Blade 15 (2018)

Hello, I recently purchased a VG248QE as a second monitor and wanted to connect it with my blade 15. I am using Thunderbolt 3 to DP but the problem is now both my laptop and the second monitor is using IGPU and I think it has to do with the cables I am using. Which cables do I need to have 144hz on the second monitor and also have it using the dedicated GPU? Thanks in advance.

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5 years ago
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RazeroweID
posted in Razer Support

Razer Raiju stick stuck in front

Hi! I ve got my Razer raiju ultimate for 2 months now and last two days it started to behave strangely. The left stick seems to be stuck to the front a little bit always when I move the controller in my hand. Do you guys know maybe what could fix it? Anyone had the same problem?

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5 years ago
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Signet145
posted in Razer Support

[SUPPORT] Tartarus V2 d-pad switches failing (cross-post from Keyboards forum)

Since I've not seen any official support / Razer staff respond to the lengthy thread on the Keyboard forum, I suspect it may be posted in the wrong spot. I'm hoping this Support Forum is the correct place. I'm looking for some general thoughts / help regarding this ongoing issue documented in this thread. 4th Tartarus V2 just died (same issue, d-pad) - 11/15/18: /tartarus-v2-d-pad-switches-failing-4-devices-failed-in-1-year.32296/

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T
5 years ago

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