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39008 Threads

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StandardHamster
posted in Razer Support

Problems with Tartarus V2 / Synapse 3 and turbo keys.

Hi, New here so not sure if this is the place, but i have an issue. Whenever i assign a button to be a turbo key, say for example I have set up button 12 to be 'A' and set it to turbo key speed 10. While holding it down if i then use the d-pad for anything it cancels the effect and i have to let go of the turbo key and repress it. I started using turbo keys because "play while key is pressed" macros seem very buggy in synapse 3 and just stop working randomly to the point where you either need to reassign the key or just disconnect / reconnect the tartarus. Anyone else have this issue or am i just lucky? Cheers SH

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5 years ago
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sleekRoseTOPAZ823
posted in Razer Support

Razer Electra V2 Audio Problems

Hello and thanks for any help you can give me. I just received my new Electra V2 headset (Non-USB) and have been having issues with the audio. I started to use the headset in a discord chat and everything was okay, but once we started playing games my mates could hear (Loud) noises that I can hear, like a gun shooting or an NPC talking as well as other programs like youtube. After looking at the issue, I tried unplugging the Mic from the headset which prevented me from talking but my mates could still hear the audio through my headset. I have tried going through the sound Playback window and disabling everything that wasn't the Mic & Headphones to no prevail. I also can't change the location of the Stereo and Mic jacks from the front of my PC because my motherboard does not have plugs on the back. I have noticed that my Electra V2 does not connect to the Synapse, I am not sure if this is on purpose or not but I thought I would include it. Any help you can provide would be awes

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5 years ago
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ionutsrobert1
posted in Razer Support

Razer Electra V2 microphone not working properly

My microphone sounds really muffled and the toggle mute button does not work.

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5 years ago
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NATURALSPINELFaluRed221
posted in Razer Support

Audio Visualizer not working

Hello everyone, I just downloaded razer audio visualizer and follow the step to install it. However when I launch the app nothing shows up and the RGB just turn off. I can't figure out which part I did wrong. The only thing I can think of is the MS Visual C++ that comes with the pack. That's a 2015 version one which I cannot install it because I already has a newer version. Does anyone know if I'll need to uninstall the newer one and get the 2015 version in order to run the visualizer?

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5 years ago
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ZeAdmiralDolphin
posted in Razer Support

Deathadder elite died out of no where

less than 8months my deathadder stopped registering as a USB device in all computer i try it still glows but is unresponsive Ive tried a lot of fixes but nothing is working.

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5 years ago
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Siinfonia
posted in Razer Support

Issue with my blackwidow

Hi, I woke up this morning to realize that my Blackwidow V2 Chroma TE, was spamming random keys. I have found that it is not my computer's issue because once I unplug the keyboard it stops the spam. I do have sweaty palms and I was wondering if that could be the cause? If not, are there any solutions for this problem? Thank you.

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5 years ago
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MachoManSam
posted in Razer Support

Two Man O' War problems

I got a wired Razer Man O' War 7.1 headset back in December and I've tried avoiding using it for communication for the following reasons: 1.) The mic makes my voice sound very digitized and like I'm speaking into a can. 2.) The mute switch doesn't mute all audio input. To start, let's look at the mic quality. I've watched multiple videos of people testing the mic and for the most part it sounds nice and clear. However, mine sounds like the cheapest mic I've ever spent money on. I've even went into the headset settings and tried tuning it differently, but nothing seems to make it any better. Now to the mute switch problem... When I flip the switch to mute the mic or something else in the headset picks up the audio from my PC instead. So let's say I'm talking to my friend and then I mute the mic, after that I start listening to music. My friend will be able to hear the music. It's as if the mute switch instead switches the audio from mic to some other input from my PC. Anybody else eve

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5 years ago
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Anonymous
posted in Razer Support

SoftMiner problem

Im getting the message that my graphics driver is too old but it is the latest version. I have a NVIDIA GTX 560 ti and the driver version is v391.35.

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5 years ago
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GabrielGhanem
posted in Razer Support

Blade 15 2018 drivers issue

So I recently uninstalled the nvidia drivers because of a nvidia control panel malfunction, but every attempts to reinstall it have failed. I tried via the device manager, and it says the drivers are up to date, but my games still run on the integrated graphics, and there is no nvidia control panel. I tried vie the nvidia website, but the installer says I have no compatible hardware, even though I selected the exact model (GTX 1060 notebook edition) Geforce experience doesn't work at all (I have the base model) Please help me it's really a pain sorry for my bad english

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5 years ago
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MhSojib
posted in Razer Support

Reload Error

Can not reload my razer gold account with MasterCard or PayPal. NB: I deposited balance through my paypal and mastercard before but getting error today only.

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5 years ago
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Squealor
posted in Razer Support

2015 Blade, New NVME Straight to BIOS

Hi all! I just installed a new Samsung 970 EVO NVME SSD in my older Blade 2015. I got it to install Windows 10 no problem. It can boot and run Windows 10. My problem: It takes 5-10 reboot cycles to boot into Windows (otherwise it goes straight to BIOS). Once it does boot into Windows, it runs great. Upon shutdown, and later booting up, I have power cycle 5-10 times again to get back into Windows (all those other times, it just goes into the BIOS). The BIOS has very limited options to change. It's almost as though the laptop doesn't detect the SSD those 5-9 times, and then the one time it does detect the drive, it boots to Windows. Am I missing a box to check in the BIOS? Is this a bum drive? The Blade came with a SATA M.2, and works just fine.

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5 years ago
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StopDropNRofl
posted in Razer Support

Razer Surround Pro Forgets Settings

Razer Surround has been forgetting my "Select Audio Interface" and "Optimized For" selections in the settings. I'm currently using Steelseries Arctis Pro with GameDAC. Before I got the gameDAC to go with the headset, it would occasionally forget my audio interface. I would have to go back into the software and select it to output to my headset. Now that I have the gameDAC, I will more often see that the software forgets the audio interface selection, but even more annoying is it now forgets what type of audio device it is optimized for. At this point I realize it could possibly be a minor bug with windows or the headset hardware itself and how it gets recognized by the PC, but is there no way to have a setting that states the following? "If X gets detected, then always output to Y audio device and optimize it for Z device." Hopefully there is something I'm missing, because this is quite annoying. On a good note, the surround software is SO much better than the steelseries engine sur

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5 years ago
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walspiritbaer
posted in Razer Support

Grafikkarte?

Hi beim Spielen werden statt 300 Bilder pro Sek nur noch Max 50 Bilder pro Sek erreicht. Grafikkartentreiber ist neu installiert. Modell 14, 2017 mit 1060 Grafikkarte. Kann jemand helfen? Danke

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5 years ago
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thicc228
posted in Razer Support

Razer Synapse 3 failed to start

How can I fix this?

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5 years ago
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AlkisGoran
posted in Razer Support

Electra V2 USB not activating

Hello! My Razer Electra V2 USB does not want to start up when plugged into my PC. It doesn't show a notification that it has been plugged in, it does not light up nor does sound come through it. I've tried with both versions of Razer synapse and it does not show up there either. It's not a USB port issue either cause other USB devices work in them. I should add that the headset worked fine until a few days ago, but all of a sudden while looking at youtube it stopped sending sound and no light came from it. It also stopped showing up in Razer synapse. This headset "works" with an older Macbook AIR but the sound is like a robot. I have had issues before where the headset has just shut off from nowhere. This was resolved with a simple plug out, plug in or system restart. The mic has been sending roboty sounds too all of a sudden sometime, resolution has been same as with the sound. I have troubleshooted the best I can because this is my only headset at the moment and it was just recently

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5 years ago
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C3RB3RU5_117
posted in Razer Support

Razer Blade 14 (2017) Thermal Throttling under 80c and power issues

I've been using my Razer Blade over an year and from recently my Bladed started switching back and forth AC power and battery like rapidly whenever I play some specific title (Call of Duty 4 or Zelda: BOTW using CEMU emulator). I doubt its a performance issue because when I play much demanding games like AC Odessey, it works just fine. But at the same time I was able to fix COD 4 by reducing FPS from 250 to 140 and it was resolved. So I wanted to check if its power throttling and downloaded XTU to found another issue. That my Blade is being throttled at temps like 75-80c which I don't think is high enough to throttle? Please let me know what you think and if you have any suggestions to fix these problems. A screenshot of XTU is shown below. Any help is appreciated.. Thanks!

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5 years ago
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Scootis
posted in Razer Support

Account Troubles (Phone)

I can't seem to enter my mobile number when trying to upgrade my softminer account. When I entered it originally, there was no valid location extension choice. The second time I tried to enter my phone number, I couldn't even access the extension list. Now I can't even fully complete my softminer account. Please help me.

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5 years ago
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jham.infrablue
posted in Razer Support

Hammerhead Pro V2 left part suddenly not working anymore

The left part of my Hammerhead Pro V2 suddenly stopped working. I seldom use this because I have a Razer Kraken Pro V2 being used mainly for gaming; I only use the Hammerhead Pro V2 for comfort and long hours of gaming when my ears are aching from using Kraken Pro V2. I want to know if my Hammerhead Pro V2 can be replaced (it's still under manufacturer's warranty until September 7, 2019) because it is very vital for my gaming experience. I love Razer products since my Kraken has been with me for a long time, so I hope my Hammerhead Pro V2 could still be in my tools of the trade for a long time also. P.S. I've already sent an email to Razer Support. I just wanna know here if replacement would be possible.

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5 years ago
Catastrophy349
Catastrophy349
posted in Razer Support

Driver 417.59

Hello, I bought the new RTX 2060 Razer Blade and I am stuck with a Nvidia 417.59 driver. I can’t seem to update it to the 417.71, and GeForce experience says that it’s up to date. I keep getting error when trying to manually install. I’ve done DDU, clean install, etc. Anyone else?

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Catastrophy349
5 years ago
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juremakovec
posted in Razer Support

Problems with Razer Basilisk on Macbook

Hi! I recently bought Razer Basilisk mouse and I am using it on Macbook Pro (13 mid 2017), but have plenty of problems with setting up the buttons. I use the mouse mainly for work, not gaming, as I set the buttons for most used actions in my most used programmes (that's why I bought it in the first place). I also have Razer Naga Chroma and Ornata Chroma and have no problems, everything works normally. With Basilisk, the problem is that it won't change profiles on it's own or it chooses a wrong profile (for example, two of the programmes I use are Photo Mechanic and Lightroom and it would change to Photo Mechanic when in Lightroom or vice-versa) and when I do change the profiles manually, the profiles get erased and I have to set up everything again. I did it at least 20 times over the weekend, I reinstalled the Synapse, tested with setting up a new account - nothing helps. I also talked to the support, they were very helpful and really tried to help but in the end, they said Basilis

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5 years ago
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BelucY-
posted in Razer Support

[Solved in the comments] Razer Kraken 7.1 V2 [USB] , Synapse cant see it.

Heyy just ja quick question kinda.. Synapse 2 cant see my Kraken. Since 2 days im here not playing just searching in google how to fix it.. I did: deleted all files from Razer the hidden ones too, drivers aswell. Deleted everything from synapse, surround, chroma and all i can find, updated my pc, unplugged my kraken for hours. Downloaded the new net.framework, drivers and even tried to download and start everything in different orders. And dont ask me if i tried a different USB hub, i have 3 USB3 4 UBS2 and none of them fixed it. Still the same synapse message that i should plug something like a headset into my pc.. Please someone help me i cant even play a game serious bcs i cant hear anything in order, enemy runns left in front of me? i hear him on my left like hes stomping in my left side of my head.

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5 years ago
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RDLGaming
posted in Razer Support

Problems with my Kraken 7.1 V2

I have a lot of problems with my new razer kraken 7.1 v2. First of all when i plug it in, it doesnt turn on: no rgb, no mic, no sound. I checked synapse and it wasnt there as device, so i downloaded synapse 2, but that doesnt seem to work. it gives me a few options, but none wich im looking for: register muy warrenty, visit the razer store, view compatible devices and launc stats& Heatmaps. Nothing is about any razer product, and i cant see anything on the internet about it. Im about to give up and throw it in the trash can, but then i thought that maybe 1 of you knows why my headset doesnt work and why it randomly shuts off sometimes. Im just too confused by this thing, i might return it and get one that just...works...

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5 years ago
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LuxAce
posted in Razer Support

Mobile Number

When I try to fill in my Razer Profile, it asks for your mobile number. I did my mobile number which was my phone number, but it still did not with. I did different methods such as AAA BBB CCCC, (AAA) BBB CCCC, AAA-BBB-CCCC, and even (AAA)-BBB-CCCC. Can anyone help me?

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5 years ago
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JanBarton
posted in Razer Support

My headset isn't working after the last Synapse 3 update

Hello there, yesterday (01/10/19) I updated Synapse 3. After that my headset Razer Kraken Tournament Edition stopped working. More accurately, when I want to listen to something, I can hear only popping. When I uninstalled Synapse 3, headset worked, but when I installed Synapse 3 again, it started to give off the same popping. I'm sending a link where you can listen to how it sounds: https://drive.google.com/file/d/15RTrpWumj_BN9Qtxj6vOzYSJ1qOeTuf_/view?usp=sharing (I couldn't upload it here, so I uploaded it to Google Drive). I think, there is no issue with the headset, 'cause I tried to connect it to my phone and it was normal. Is possible, there is a problem with the USB dongle? Please help me. Sincerely Jan Barton

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5 years ago
EndlessNameless
EndlessNamelessInsider
posted in Razer Support

Razer phone 2 and Razer wireless charger question

If I was to leave my Razer phone 2 on my Razer wireless charger even when battery is at 100%, basically using the charger as a stand for the phone, would that be bad for my phones battery life later on down the line?

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5 years ago

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