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Razer Support

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38862 Threads

J
JSD775
posted in Razer Support

Razer Kraken 7.1 V2 mic too sensitive

I recently purchased a pair of Razer Kraken 7.1 V2 but kept encountering issues. First it kept muting discord, which I fixed via the registry editor, and now the microphone sensitivity is insane. I tried lowering the sensitivity and input volume of the mic both in Razer Synapse and in Discord, as well as windows Sound settings, but the volume was still loud enough to blow out my friends' eardrums. Does anyone know how to fix this?

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5 years ago
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Synthos696
posted in Razer Support

Razer Phone 2 Wake up issues

When I press the wake up button or double tap the screen to wake my phone up, it usually takes about 5sec for the screen to turn on. I haven't reset the phone yet to see if that will fix the issue. Just wondering is anyone else is having that issue.

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5 years ago
D
DorianSaiyan
posted in Razer Support

Function Keys Press Other Keys

Hello, My name is Dorian and I have a weird problem with my Blackwidow Chroma V2. The problem is that when i press the 'fn' key and (for example) 'F2' key, it does lower the volume like intended, but it shows up as pressing the 'c' key. This is very annoying and difficult to show, because when i try to do it while typing, the 'c' key doesn't get pressed, however if i am in a game, like cs:go and i have my shop key bound to 'c', then when I try to lower the volume by using 'fn' + 'F2', the shop opens. Is there any way to fix that?

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5 years ago
J
JASPERCreamleet950
posted in Razer Support

the W key barley works at all

So, i have a blackwidow tournament edition, i used it for quiet a while, today when i opened my computer and started playing i saw the W key isn't working, it worked like 1 out of 10 presses and even sometimes not at all, i reinstalled razer synapse, downloaded drivers for everthing, disconnected connected, disabled sticky keys and disabled, launched on safe mode, nothing works any solutions? i don't have any good keyboards that i can get and i don't have money for a keyboard atm,i am typing on a microsoft keyboard that came with my 7 year old pc and i am already getting tilted, any help? please help :(

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5 years ago
L
LemonYellowRUBY998
posted in Razer Support

Installation error

Error :

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5 years ago
B
buzzJASPERLightSalmon143
posted in Razer Support

Razer Phone Won't charge

My razer phone will not charge has this icon show on the phone https://imgur.com/a/FdTythV

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5 years ago
Kizmit
Kizmit
posted in Razer Support

Razer blade stealth 2016 bottom warping

Is this a common problem? My 2016 Razer Blade Stealth undercarriage has been warping in the middle.

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5 years ago
P
Patdx21
posted in Razer Support

Razer Kraken 7.1 V2 Random static noises

I hear random static noises when I play music, play games or watch videos. I changed the USB port everytime I encounter this problem. Is there any solution? I bought it last January 13, 2019 Thanks.

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5 years ago
7
768316
posted in Razer Support

Razer Kraken Pro v2 Microphone not working.

I just got the Kraken Pro v2 for Christmas and my microphone wont work. I can't use the splitter because I only have 1 jack and I tried both of the different jacks in the splitter but neither would "enable" my mic. If someone could please help me out that would be great.

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5 years ago
R
Rel3ellionS
posted in Razer Support

My button on my Blackwidow Ultimate was not responding

From my topic. My "B" button is not work but the light is still on. I try to uninstall and reinstall synapse but it's still not work. how can I do with it

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5 years ago
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siyuanchu
posted in Razer Support

THX spatial audio turns off automatically (Nari Ultimate)

I've been using the ultimate for a while but yesterday the THX just turns off itself. I reopen it in synapse and it turns back off immediately. I run it with admin mode, restart computer, create new configuration, ... nothing worked. Does anyone have the same issue?

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5 years ago
M
Maaviss
posted in Razer Support

Razer Phone 2 No LTE Connection

Hey guys , just received my RP2 today and out the box i put my nano SIM in but i have no LTE connection at all ... Here a picture of the issue : I've tried the dial solution [*#*#4636#*#*] but it not workedd ... APN options same .... disable adblocker vpn same .... I've check the band for LTE connection for where i am ( France ) and its seems to be okay but no LTE anyway ... Someone have the same problem ? The razer phone had a lot of issues too with network but i've deal with them during 1 year ( it was hard ) but if the razer phone 2 i've take for replacement of the rp1 is worst ,i think my journey with razer is gonna end here ... dont have time for more research on basic smartphones function ... Location : France Carrier : Orange ( Sosh ) Razer Phone 2 Sorry for my english .

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5 years ago
I
ivansrna1983
posted in Razer Support

Razer Raiju Ultimate & TE 1.03 firmware!!!

1.03 is out!!! Been testing it for the last hour on Destiny 2 PS4 and sticks are acting good so far. Only one problem for the guys with beta. You won't be able to install it... But if you are on 1.00 or 1.01 you're good to go. Found the links on various threads on Razer forums so I'll take my chance & post it here and if they ban me, ah well.. F*** it. At least the controller is working. For now. Don't know why Razer hasn't announced it though... Anyway i'm starting to rant so to cut it short here are the links: Ultimate http://rzr.to/MTloz TE http://rzr.to/mxXSn

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5 years ago
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Mustardfreshsecret484
posted in Razer Support

Razer Phone 2 problems

I have had my Razer phone 2 for about a month and the the first two weeks my ear piece was working when making calls, but now I cant hear anybody, using the speaker works just fine, but I still want to know what is the problem and if I can fix it, I already factory reset it to see if that works but it didnt

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Saiyan-Rox
Vanguard
5 years ago
N
nutronik
posted in Razer Support

Should I worry

I just ran a battery report and noticed some drastic changes in battery capacity. Should I be worried now since I am past my warranty by a couple months? 2019-01-12 70,167 mWh 70,224 mWh 2019-01-13 70,167 mWh 70,224 mWh 2019-01-14 70,167 mWh 70,224 mWh 2019-01-15 70,167 mWh 70,224 mWh 2019-01-16 69,935 mWh 70,224 mWh 2019-01-17 69,768 mWh 70,224 mWh 2019-01-18 69,771 mWh 70,224 mWh 2019-01-19 59,512 mWh 70,224 mWh

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5 years ago
S
seal62
posted in Razer Support

(video) Weird mechanical noise coming from my NEW RAZER BLADE 2018

I was wondering if this was normal, as I never owned a laptop before but the sound is pretty loud. I think it comes from the parts but this seems to be a quality problem to me... here is a video: please tell me what you think!

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5 years ago
G
geoMangoTangoweb572
posted in Razer Support

How do I assign macros to fn keys in Razer synapse 2?

I want to assign fn+L to locking Windows. I could do this in Synapse 3 but I downgraded because some features aren't there.

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5 years ago
A
AbyssalSmoke
posted in Razer Support

Razer headphone humming / static anyone else? Opinions needed

Hey guys I got a pair of man o war headphones for Christmas and noticed the second I turn them on they start to make a low frequency humming sound. It's nothing to do with interference as it happens even if they are disconnected from their WiFi dongle in a field. If they are on they hum when off silence. I compared this with my much cheaper Corsair headphones and they make no sound when on (unless something is playing through them). Im wondering if these are worth swapping as defective or if this is a characteristic all razor headphones have ?

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5 years ago
M
Mirker86
posted in Razer Support

I thought I knew where the serial number was (under the ear cushion) Bit I've literally tried all th

..e numbers and it still won't accept it and let me register.. please I need help. thank you so much!

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5 years ago
A
Anonymous
posted in Razer Support

Razer Goliathus Chroma with problem!!!

Hello, I'm having a problem with the Razer Goliathus Chroma, could you guys help me with my problem? I believe that I am not the first and I will not be the last one as well, I already read that other people already had the same problem, error name (Code 43) I do not know what to do anymore because I already reconnected the usb, I removed the drivers and installed again, I have tested on other computers, but nothing is resolved so I decide to appeal to the razer forums because I wanted to know if I end up going back to the store where I bought the product I will receive some kind of warranty on this because the razer products are not at all cheap, the problem in question is that windows does not recognize the usb would have a way to solve I think there is no more ways I believe it was a mistake developed in razer company. :frown_::frown_::frown_: Thank you for your attention, please help me with this.

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5 years ago
G
greatNavyPurplebase047
posted in Razer Support

Razer raiju TE R thumbstick lagging...

Hello i recently bought the razer raiju te for my ps4. had this issue for the start. i tired to update to 1.3 and dident fix the problem. controller works smooth for like 20 sec and then i get the lagg and it runs smooth 20 sec. saw on the forum that ppl running the beta 1.02 firmware and everything was fine. can some1 supply me with the download for the 1.02 firmware update?

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5 years ago
A
ammoTangoPinkauto458
posted in Razer Support

Raiju TE large uneven deadzone

Hi, I've updated my raiju tournament edition with beta version of 1.2 firmware. So I'm not sure if the issue also exist without this update. However I've noticed I'm drawn back to the regular ps4 controller because the raiju felt really inaccurate. I mostly play blackops 4 which already has some deadzone setup so the issue was harder to spot. However battlefield 5 allows fine tuning of the deadzone setting, even removing it completely. I've noticed the raiju, compared to default ps4 controlle, has a very large and uneven deadzone on the right stick (haven't tested the left one much). Going with the right stick to the left side has larger deadzone than going to the right. Going either right or left has larger deadzone than the ps4 controller. This is especially noticable when leading the right stick both up and to the left side. It feels very choppy and uneven. Going mostly up and registering the leading to the left at certain intervals. Default ps4 controller feels like having far

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5 years ago
C
CarrotEater
posted in Razer Support

is there a way to get synapse for 64 bits?

Hello all Recently i was looking for some reason into the task manager (windows 10) and i discovered that all the razer processes are marked as 32 bits, so im wondering if it is possible to get the 64 bits versions somewhere? or maybe they are marked 32 bits tho they actually are 64? I've searched on the downloads pages and i can't find any 64 bits installer, there is only a default installer that keeps installing 32 bits for me... help please :( ps: sorry for my english i know it doesn't looks good at all :) for now i am using synapse 3 and cortex

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5 years ago
C
CORALInfraRedbuzz500
posted in Razer Support

Razer Raiju Tournament Edition R-Stick drift

I think I need the latest patch 1.03 I believe. Love the controller otherwise, please help. Ive gotten used to using it in fortnite and do not want to go back to a normal controller or scuf.

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5 years ago
I
IanOD
posted in Razer Support

Raiju firmware updater not recognizing Raiju on Surface Pro 3

Hello, I have been trying to update the firmware on my Raiju, but the updater won't recognize the controller, I installed the drivers as well, still nothing. Does anyone else have this problem, is there something I'm missing?

0
I
5 years ago

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