Razer Support

I’ve had the PlayStation version of the Razer BlackShark V3 Pro for less than a month, and the wireless dongle has suddenly stopped working. I’ve already reviewed the manual, followed the FAQs, and tried all troubleshooting steps I could find online, but nothing has resolved the issue. Any help with troubleshooting or details on getting a replacement would be greatly appreciated!

The viper v3 pro's sensor out of nowhere began giving out, making my cursor skip around randomly when im flicking or moving it, no matter how much i clean the sensor with canned air or clean my mousepad, it still keeps skipping around and disconneting when im moving my mouse. When i try another mouse it works perfectly fine so i know it's something with the viper v3 pro.

I got this headset a few weeks ago and this has been an issue for the entire time.I had a barracuda before this that didn’t have this issue, but it was just an X, no chroma.The headset will disconnect as soon as I walk some distance from my computer and then beep twice, it will connect again when I approach my computer. It is advertised to have a much longer range, and the older model I used to use didn’t have this issue. It is connected to my PC via the usb connector it came with. It also sometimes disconnects randomly when I am at my computer and not moving away. It also for some reason causes my chroma profile to reset, as it visually changes color on my keyboard and mouse when it disconnects.Help is appreciated.

so when im trying to instal any software from razer im getting text file that says “access denied” and i can’t do anything can someone pls help im trying to install surround sound.

Hello everyone,I’m looking for some help regarding an issue with my Razer Nari Ultimate headset.Initially, the problem started with the USB dongle repeatedly disconnecting and reconnecting. I tested it on several different computers and the behavior was always the same: it would connect normally, audio would work for a short time, and then it would enter a constant reconnect loop.Now, the situation has gotten worse and the dongle no longer works at all. It is not recognized properly and the headset cannot connect anymore.The headset itself seems to be functioning normally, so the issue is clearly related to the dongle.Has anyone experienced a similar problem?Is there any way to replace the dongle, and if so were can I find a new one?Thank you in advance for your time and help. Any advice would be greatly appreciated.

I have only had my blackshark v3 pro for xbox/ pc for four months and the dongle has failed already for such a high price i would expect it to last for quite a while. can I get a replacement please. 

My side buttons stopped working, and only my mouse 4 and 5, while playing an fps game, where i have a low ish dpi and i move my mouse side to side a lot. i bought this mouse over 3-4 years ago but have only really used it more recently, since mid 2025 until about 2 months ago. since i already had a viper ultimate ive switched to that, but found my experience on the da v2 to be way better for my hands and feel, and i dont want to spend anything on a replacement if im able to fix it on my own.

Hello, I purchased headphones over a year ago on Amazon, and today when I tried to activate the 7.1 Surround Sound Code, the activation code was marked as already used. I still have all the payment receipts and other documentation if needed. What should I do, or can you help me?Thank you very much.

Hi all, I am trying to access my Synapse 4 logs to retrieve the product s/n of my Razer Naga Pro mouse. I believe I should get a link via email from support but I can’t find a way to request it. Any idea? Thanks in advance for any help 

I bought myself the "Razer Blackshark V2 x" headphones, but when I connected them the sound became just awful (like from a barrel), I decided to download the drivers but for some reason the program does not see the headphones 

Is there still a possibility to adjust Razer Baracuda PRO ANC level in Razer Synapse 4? As fas as I know there was an option to do it in Razer Synapse 3 but I don’t see this option in Razer Synapse4? I can only switch between ANC and ambient mode.

Hi ,I accidentally spilled some water on my Razer Huntsman V2 TKL last night.The keyboard power is on ,but I noticed a specific issue: some keys are now displaying the wrong RGB colors (discoloration).Has anyone experienced this before? Is there a potential fix for this, or does this mean there is permanent damage to the PCB? Any advice would be much appreciated.Thanks!

I am writing this in case anyone else has the same issue.  I was able to resolve it. Just updated my OS. (Mac Tahoe 26.2) and Synapse no longer could find my wireless mouse.  I am using the Mouse Dock.  I was able to plug the mouse into the same cable that is used for the Mouse Dock and it recognized the mouse just fine, so I had to choose between using the mouse wired or not using the mouse at all.How I resolved this: Connected the mouse to the cable.  Went to my computer’s Bluetooth settings and set it to look for devices. As the computer was looking for devices, I unplugged the mouse from the cable and switched it to Bluetooth.   Synapse no longer recognized the mouse but the computer recognized the mouse. Connected the Mouse Dock to the cable.   Synapse recognized the Mouse Dock. In Synapse, opened the Mouse Dock settings and told it to pair with a device.   Once it started looking for a device to pair to I switched the Mouse to the 2.4MHz setting, and the Mouse Dock recognized the

Bought the headset and went to play Arc Raiders. Outside of party chat i can hear my friends and it looks like I'm talking but they cant hear me at all. Party chat works fine and its just this game i have issues with. 

Since the other thread with this question was quickly closed I could not reply back to the thread! I got the info on the firmware update for this webcam. Thank-you.  But, where to obtain the software to adjust settings for the camera such as luminosity, zoom, backgrounds, and other special effects? And please don’t close the thread so prematurely quickly. The value of forums like this is the discussion and back and forth questions on making our devices operate more adequately and efficiently.  The draconian heavy hand of rashly closing a thread suddenly stifles beneficial communication and transparency. Thanks so much!

Hello,I am currently interested in purchasing the Razer Blade 16 (2025).I was informed that in order to receive the laptop by delivery, it must be received either in person or by an authorized representative. However, I am currently attending university and am often away from home, and my friends are also quite busy, so it is difficult for us to stay home during the day.If, for example, I am able to be at home around 2 PM on Friday, would it be possible to schedule the delivery for that specific time?Additionally, if I am frequently unable to stay home on weekdays or weekends, could you please let me know what alternative options are available for receiving the package directly?I have also seen that there are some concerns regarding quality control issues with Razer laptops, and that some customers request exchanges or returns because of this. If the product I receive also has an issue, is there a specific email address or contact point that I can reach out to immediately?

Hello, where I can buy all the 4 rubber spacers for razer kishi v1 for iphone? I absolutely need all four..please help me!

I bought Razer Blackshark and when I try to get the code on the Razer site it says activation code was sent to your email but I didn’t get it on email. Please help, thanks.

I recently bought a razer seiren x,I connected it, it was perfectly connected to my computer and was very well detected.But when i tried to use it there was no sound, so i went to look in the settings to found that the level slider was stuck at 0 and wasn’t moving.So i went to the control panel to check and see what was going on only to see that in recording there was NO volume bar. and when i go to the properties of the seiren X and into the “level” window. There is just nothing, it’s blank.I tried connecting to other computers but the same was unfolding.And what is weirder is that when i put my mouth very close to the mic and connect my hearphones to the mic and speak, i can hear a little which means it’s probably not the mic the problem but the connection and i don’t know what to do. 

my keyboard when turned on works normally typing and the lights, being recognized in the software synapse and chroma but after a few minutes the chroma effects freeze randomly with the keyboard still typing but when i go to chroma the keyboard doesn't show and to fix it i have to keep turning the keyboard on then off which is very annoying. i have tried fixing it by re installing chroma and synapse fully and reinstalling the drivers but the problem still occurs. Also the setting on razer synapse don't apply to they keyboard. i have set keyboard to not go dim after a few minutes by turning it off but it happens anyway even when the keyboard is at 100%. my serial number is PM2233F67300208. The product number is RZ03-04370300-R3W1

issue with sound from my games and other apps leaking through to my friend's discord and other apps (have tried on multiple to rule out fault through discord) have followed instructions to uninstall and update drivers... changed input sensitivity and changed inputs to default with no resolution 

Can Someone Help me, my Num pad 2, num pad 3 and, numpad enter, numpad 0 and arrow button cannot work, also my “d” keys often double clicks when i use itplease help

Hi, I have a pair of Barracuda X headphones, to which I have lost the dongle for my computer. Is there way to get a replacement please?  Thank you! 

Where do we obtain the software and firmware updates to make this camera excel?  The Razer website is a hodgepodge of unhelpful  topics and advice.  Please help!  Thanks so much!

I have had the mouse for about 1,5 month now, but 4 times when booting up the PC, the dongle wont turn onthe mouse is fully charged. but it wont find the dongle and light up. tried different usb ports, different cables, but didnt work.tried to reboot pc, didnt work then i tried to plug the mouse instead of dongle, then mouse worked, but when i unplugged the mouse and plugged in the dongle, it didnt light up.. after severel attempts at plugging in and plugging out the dongle was finnaly found..  and the mouse works again..is there a way to prevent this from happening?kinda tired of the mouse sometimes not working, until you do the plugin, plugout procedure 10+ times