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Razer Support

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40050 Threads

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Helikzhan
posted in Razer Support

Static Charge in Razer Mouse Hardware (Various Click Issues)

Is there a plan to improve the hardware under the mouse click buttons so that they do not inevitably become susceptible to this static charge problem? The problem: Sometime after purchase of a Razer mouse there is a very high likelihood the mouse starts to double click. This is related to issues: Drag not working, random clicks when not requested. The temp solution: Blow hot, humid air (your breath for ex) into the mouse hardware so that humid air can dissipate the static buildup on the hardware. This solution works for a small amount of time. Eventually more clicking of the hardware builds the charge back up and it will start malfunctioning again. We need a long term, permanent fix to this issue.

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H
5 years ago
A
armstronggaming88
posted in Razer Support

Razor 2 ISSUES :(

I bought a Razor 2 New Years Eve for PUBG. 1st one got stuck on reboot for hours, turned itself off. I’m about to take the second one back to the store - it was working fine then turned off and now won’t turn back on. Really disappointed- I notice a lot of other people having the same problems - third time lucky I hope.

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R
5 years ago
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babyclour
posted in Razer Support

Can't connect Deathadder Essential to Synapse 2.0

So today I bought Razer Deathadder Essential and it turned out to have high dpi than my other mice. I tried installing Razer Synapse 2.0 but it didn't show, after I installed Synapse 3.0, same thing, it just didn't show. I tried registering the product, still no effect. If anyone knows how to fix this issue pls help.

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B
5 years ago
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Batmasterpro
posted in Razer Support

Video streaming via HDMI cord from pc to tv not working on razer 15

The streaming works in every way besides videos. The duplication shows a black screen on the tv which should be the video shown on the laptop. I don't know why its not working if someone could help me out that would be great.

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Razer.Caziel
5 years ago
A
Anonymous
posted in Razer Support

Nari Ultimate on xbox

Does anyone know how to get the nari Ultimate to work on the Xbox one. I can get it to pick up mic audio but no game or chat sound. Works fine on PC and ps4

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Razer.Caziel
5 years ago
S
SHRILLGames
posted in Razer Support

Support for softminer: multiple Gpu Setups

I have been using the softminer for a few days now and expected better results. So I opened task manager to see if both my Gpu's were indeed working. only my main GPU was working at 100%. I have 2 GTX 1060's and they are both different brands but I don't think that just because they don't support SLI should mean that only one gpu is getting recognized. Does any one else have this problem?

1
S
5 years ago
F
ferruya
posted in Razer Support

deathadder chroma mouse no funciona luego de synapse

hola, acabo de comprarme un razer deadthadder chroma al conectarlo funcionaba bien, luego de instalar synapse y enseguida de realizar esto en synapse MOUSE/CALIBRATION/SURFACE CALIBRATION/ON/OTHERS/ mantener left clic y arrastrar, luego de esto el clic izquierdo del raton funciona a veces si otras no, ademas del clic izquierdo las demas funciones funcionan bien

1
R
5 years ago
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FizzyChicken
posted in Razer Support

2017 Blade won't turn on...

My 2017 14" Blade won't turn on. If I hold the power button down for 10 seconds I get a single flash of white from the led at the front, but no matter what I do it won't turn on at all. No lights, no screen... nothing. I've tried plugged in and unplugged. Tried holding the power button down for 30 seconds... still nothing. Anyone got any suggestions ? It's nearly 2 years old now so I'm presuming it's out of warranty.... gah. Totally gutted.

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5 years ago
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BrokenAwoken
posted in Razer Support

Razer Synapse 3 will not install!!!!

Hey so whenever I install razer synapse 3 i get an error code 461814. I have tried uninstalling all of my razer drivers and I have also deleted all of my razer files and tried to install after all of that but to no prevail. PLEASE HELP ME!

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R
5 years ago
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Ben10022
posted in Razer Support

Key not working

Hello, when I got my Rzer Ornt Chrom.. you cn see it is problem. One of my keys, importnt key doesnt work nymore.

2
R
5 years ago
I
ianehn
posted in Razer Support

Razer Ornata Chroma

so ive had this keybord for like a year now. and all of a sudden it dissapeard from razer synapse ive tried everything still doesnt work please help.

1
R
5 years ago
I
immortalsiren
posted in Razer Support

Naga chroma lighting stopped working!

Recently my chroma lightning stopped showing the right colors on my mice. I've experienced the same issue with my keyboard, but I got a new one yesterday so luckily that works perfectly. The problem is I've chosed a particular pink color on every aspect of the mouse, but the weel shows a mix between green and yellow instead of the pink it should be showing. I wish I knew what it was and how to fix it, but maybe someone here sits with the secret? Thank you in advance

1
Jenjar
Vanguard
5 years ago
B
Batmasterpro
posted in Razer Support

Razer 15 keeps freezing

My new razer 15 keeps freezing, is it just a bug or should I get it fixed?

2
B
5 years ago
A
Anonymous
posted in Razer Support

Can't hear anything in headset (Kraken Pro V2) when plugged into PC.

I've been using my Kraken Pro V2 since I bought it last December. It has been working perfectly, nothing wrong, for the past year. Today when I loaded up a Youtube video, I wasn't surprised that there was no sound because I regularly brush the sound wheel on the cable accidentally. I adjust the sound wheel. Still nothing. I turn up my volume. Nothing. I unplug it and plug it in again. Nothing. I have reinstalled my drivers 2 times and still nothing. I tried plugging it in to my iPad and it works perfectly. So now I'm convinced that there's definitely something wrong with my PC and not the headset. My PC does identify and know its my headset. Everything is normal. The only problem is there is no sound through the headset. I have reinstalled my Realtek audio drivers too but nothing happened. The microphone works just fine as I tested it with my friend. The only problem here is that there is no sound when I plug the headset into my PC. It works fine on my iPad and phone. Any help? Thanks.

2
BlackFireDragon
5 years ago
Z
ZendoGaming12
posted in Razer Support

Synapse not detecting devices.

I bought a Huntsman and a Naga Trinity but they are not showing up on Synapse 3, they're working I am typing this with the huntsman its just not showing up when I open Synapse.

5
BlackFireDragon
5 years ago
S
Soniczoom
posted in Razer Support

Nari Microphone picking up sound.

Hey, my Razer Nari mircophone is picking up A LOT of sound, when i listen to music. Enough for me to play music for friends via Discord ord people hearing whatever i hear when i talk.

5
R
5 years ago
K
Kram87
posted in Razer Support

Question about kraken te

Good evening, i have a question, i have kraken tournament edition and a sound card asus xonar phoebus. I want know if i must use the remote control or use the jack direct on the sound card. Cauze if i use the remote control with usb i have this sound card without nothing plug in. For the best sound for me is better use jack or remote control?

5
Razer.Caziel
5 years ago
B
bernuli
posted in Razer Support

Black Widow Elite onboard profiles.

Just got the BlackWidow Elite and love it. Volume knob is the Best, love the keys, etc etc. Using Synapse 3 I did some key rebinding. (F3 and F4 are now copy and paste...love it!) Changed the keyboard Lighting using Quick Effects and a Static color. However, as soon as I quit the Razer software (Version 3.3.1216.122121) the color scheme goes back to the default. Seems the keybindings ARE saved to onboard memory but the lighting is not. I move this keyboard between computers and I need the color scheme to stay the same without Synapse as some computers are not allowed to run it. Is there any way to force the Lighting to the onboard profile? Thx

1
M
5 years ago
B
berksenay
posted in Razer Support

After reboot i cant use synapse 3

Hello, I got a new razer hunstman opto. but I'm having trouble with synapse 3. When I install the synapse 3 program, it says "reboot required" and I approve it, but I cannot control my device when I enter the application. The computer sees the device but cannot assign colors etc. I can only fix the problem by repair from the control panel, but when I restart the computer, I still have the same problem.

1
F
5 years ago
A
AlphaChad6969
posted in Razer Support

Can't remap mouse buttons of my deathadder elite on my macbook air

So I just got a deathadder elite, and in the synapse 2 software it won't let me remap the mouse buttons to a keyboard function. I can get to the appropriate screen where it asks you to press a key to bind the button to, except no matter what button I press nothing happens. The same occurs whenever I attempt to record a macro; I press buttons during the recording, then upon testing the macro it's as if no keys were pressed at all. Any suggestions on how to fix this? I've tried reinstalling and updating all of my software and everything to no avail.

1
F
5 years ago
K
kilometers553
posted in Razer Support

Chroma not working

Whenever I go into the Chroma tab on synapse it tells me that I have no compatible games however I have many that I know chroma can be used on such as overwatch. Any suggestions would be much appreciated.

1
F
5 years ago
A
Anonymous
posted in Razer Support

Synapse problem

Synapse 2.0 dont detect my Razer Kraken 7.1 v2. I tried to uninstall synapse and deleting the remaining files ( i also check the register) But nothing worked, this is very frustated. Can someone please help me?

12
_
5 years ago
A
Anonymous
posted in Razer Support

Registering a Razer product

I have an age old mamba( the first one which came out) can anyone tell me how to connect it to my Razer id. Please help!!!!! Thanks.

1
F
5 years ago
T
Tonysshed
posted in Razer Support

Black widow Chroma v2

Sorry im new to all this. Im testing the v2 and was wondering if the lights should work when you plug the keyboard up or do you need to download the program before they will work?

1
F
5 years ago
J
jls7884
posted in Razer Support

Headset audio issues

I have recently purchased a Razer Nari headset. For some reason I am having a lot of issues with audio quality. Playing games I am getting noticeable audio lag as well as choppy sound and static like audio pretty frequently. This is the first gaming headset I have owned so as far as troubleshooting methods I am at a loss. I know for sure that I only have these issues with the headset so I do not think it is a pc issue. Audio is perfectly fine on my HIFI system. Any help would be appreciated. Thanks. Jacob

1
F
5 years ago

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