Razer Support

Hello,this is my item serial :I’m experiencing major connection issues with the Razer Wolverine V3 Pro. Here is everything I’ve tested:- The controller powers on when connected via USB-C, and also turns on wirelessly due to its internal battery.- The Razer logo lights up and cycles through  colors, but the controller doesn’t connect or respond.- Pressing the Xbox button does light up and vibrate. - It doesn’t connect to my Xbox Series X via USB-C or via the included 2.4GHz wireless dongle.- On PC, the dongle is detected, but the controller doesn’t pair.- I tried using the Razer Controller Setup app for Xbox/PC, but the controller is not recognized at all.- I’ve changed USB ports (front and back), used the original Xbox cable and other cables.- The controller receives power but sends no input and is not detected by any system.- It now turns on by itself without being plugged in, but still doesn’t connect or work in

My headset is connected to my laptop. I can receive and transmit sound. However, when I connect it to my phone via Bluetooth, there is no sound. I can answer calls with the button on the headset, but there is no sound. I couldn't connect it to my laptop via Bluetooth either.

我在買了這滑鼠墊兩週內的使用過程發現滑鼠墊發白的問題

I just bought a razer huntsman mini used.Up on pluging the keyboard in to a laptop LED don't turn on or any keystrokes are not being recognised The computer recognises the keyboard and the razer app also does but keys are not working or LED's I tried resetting it (esc+space+tab) not working I tried updating the firmware, it said: You have the latest firmware and no update required. Still doesn't seem to help I tried all the usb ports too I took the whole keyboard apart but I didn't see any signs of water damage or ribbon cable/power cable not seated correctly. I'll put some vids/pics of the problem I really hope someone could help!

Hi everyone, I have a Razer Blade Pro 17" (2020), model RZ09-0329x and recently the battery swelled up. Now the laptop won’t power on at all, even when I connect it to the original AC adapter. I couldn't find a replacement battery anywhere, and since I urgently need to use the laptop, I tried disconnecting the battery connector completely to see if it would run just on AC power. But unfortunately, that didn’t work — it still won’t turn on. While inspecting the inside, I noticed a small circuit board between the two battery cells, near the bottom cooling fans. It seems to be a Battery Management System (BMS) board. So my main questions are: - Is this BMS board required for the laptop to boot even when the battery is removed?- Is there any safe way to bypass it or trick the system into running directly off the adapter?- Has anyone here successfully powered this model without a battery? Any tips or sche

To whoever can help, my chair has recently started reclining more on the left side then on the right (locking side) and while trying to find the product number, I don't have a tag on the bottom of the chair, so I'm having issues filing a warranty claim  Thank you,Blur 

The sound coming from the left side is quieter than the sound coming from the right side and is not very noticeable, but it is less audible and muffled in videos and music.

I recently bought the above BlackShark headset for PS5 and PC for use on PC.  The Microphone definitely works, I have tested it on my phone’s 3.5mm socket.  But the PC seemingly needs to use a discrete Mic In as well as Headphones out.  This article, from the product page, seems to say that I should have a 3.5mm splitter to use this with a PC.  But there isn’t one provided.  https://mysupport.razer.com/app/answers/detail/a_id/616I wonder if there should have been or whether this isn’t quite the PC model?And the sites support chat doesn’t work on various browsers so I hope someone can help here?Thanks.

Hi,The Scroll Up/Down function no longer works on my Razer Basilisk V3 Pro 35K.I haven’t changed any settings.It just stopped working when I turned my PC on today.Is there a way to fix this?

Please help,  I received the blackshark v2x today and there was no code to activate it, I was going to activate it with the model number but I get a previously activated error please help  

I have a headset BlackShark v2 x and I bought “THX spatial audio” and got the activation code and activated it on its software and things are good so far but it does not appear in the “select playback device” box nor even in the “windows sound properties” box   

How about this on the next update make a keyboard binds to controller cause no one has ever done that on a software on Xbox. Because believe it or not Xbox players are waiting for improvements like myself, and I think adding that Keyboard functions on the Razer controller setup, like for example like on the photo itself a perfect example on we want as console players it might not be possible HOWEVER try your best to make it happen! If you can’t do it by the company possibly use AI so fix bugs so it can make it happen and possible to make it happen AI Is taking over you know? I think this suggestion it’s very useful and very recommended also for the keyboard binds make them as a delay tool so you can have the same input delay as a KBM so it can close the gap of KBM and controller mad fast it can be a game changer for the controller players especially on console so IT WOULD BE FAIR for them as well. Finale suggestion make the mouse bind like Left click and Right click only for the tri

Hi everyone, i have a problem with my Razer Naga Pro: It doesn’t reconnect over Bluetooth after my PC or the mouse goes to sleep. The only way I can get it working again is to: Switch to 2.4GHz mode Remove the Naga Pro from Bluetooth settings repair it by holding the two DPI buttons and the middle mouse button It’s annoying to have to do this every single time. I would just use the 2.4GHz dongle instead, but i dont wnat that i want to use bluetooth. I tried searching the forums, but nothing helped so far. I see people have reported this before, but there are no updates, no fixes, and no official response from Razer. On top of that, I been trying to contact Razer support, but it is IMPOSSIBLE. There’s no email, no working support form, no live chat . nothing I can find. So: Is there any actual fix for the Bluetooth reconnect problem? How can I get in touch with Razer support directly?This mouse cost a lot tbh,

Buenas, la situación es la siguiente: En mi cuenta de Razer se me pidió un codigo de la app de google authenticator se me guardó ese método pero el problema es que desinstale la app de google y como no está vinculada a ninguna cuenta si no al codigo QR al momento de descargarla de nuevo no me aparecen los codigos que solicito de Razer , y tambien los codigos de respaldo accidentalmente se me borraron del sistema de mi ordenador; por eso no puedo  hacer la verificación en dos pasos. Espero puedan ayudarme.Gracias  Hello, the situation is the following: In my Razer account I was asked for a code for the Google Authenticator application, that method was saved but the problem is that I uninstalled the Google application and since it is not linked to any account but to the QR code When I download it again, the codes that I requested from Razer do not appear, and also the backup codes were accidentally deleted from my computer system; That's why I can't do two-step verifica

While upgrading my nvme storage I cloned the original drives data to the new one and then swapped the ssds, resulting in a recovery mode.Because of my lack of tech knowledge, I freaked out and decided to put back the original drive to then reformat and re clone the information.After restoring the hardware to its original state, I was met with the whole computer being bricked. No bios, no display,  just the keyboard lighting up then shutting down in a constant cycle.Troubleshooting Done:•Hard resetting the system (15 second with power cable)•took out CMOS battery and RAM for a couple of minutes•BIOS boot spam •Wiped the new nvme and re placed it•Plugged into an external display via hdmi 

My Wolverine V3 Pro wont connect to my Xbox. I've used both the USB and dongleNeither my Wolverine V3 or older V2 are working on my Xbox.They connect to Synapse and have been updated, but still nothing with the Xbox The controller turns on, but if you connect it to the Xbox with USB it turns off again. I have tried changing the profile to Xbox using Function - Menu - X and pairing with Function - Menu - A. Neither have changed anything I have raised this in the chat support, but that hasn't only had a conversation with AI and it hasn't sent me a confirmation of the ticketPlease help I've not even had the V3 for a month yet

My 2021 Razer Blade 15 Advanced’s integrated screen suddenly went black. The laptop was sitting on my desk at the office attached to external monitors. I realized the integrated screen was off at some point. I thought it was odd, but probably just needed a restart. The restart didn’t help. I checked device manager and it says the Intel gpu failed to start, code 43. I shut the laptop down and performed a cmos reset which didn’t help the situation. I shut the laptop down again and reseated every ribbon cable attached to the motherboard. I still have a black screen. The indicator led on the front of the laptop is pulsating green which IIRC means the laptop is in sleep mode which is strange because it can still output from HDMI or Thunderbolt. I then thought, maybe the lid sensor was bad. I opened the laptop again and tested the magnetic lid sensor which I found to be on the LED indicator PCB. It seems to be fine. I am unable to get into the bios settings because I have a blank screen u

Out of the blue my Viper V2 Pro has just completely died.I was using it normally one day, went to sleep, woke up and it seems to have just outright died for no reason.No lights come on at all, holding the power button for 10 or more seconds does nothing, holding the left click, left click, and scroll wheel click down for 10 seconds does nothing. It does not show up in Synapse with the dongle, or with the cable directly to the mouse. I have tried blowing into the charging port of the mouse and it did nothing. I have tried using a different cable and it did nothing. I have tried multiple different USB ports on two different computers as well as using a USB wall charger to restore a charge. I have tried disassembling the mouse and removing the battery, which did nothing. As well as then plugging back in the battery, which changed nothing. I have tried some slight percussive maintenance to see if there was something loose and it has made no difference.  The o

Hello,I have a Blackshark V2 Pro device. Everything was fine at first. I don't know what caused the issue, but even though the firmware version and all applications are up to date, the equalizer settings do not take effect. I followed the instructions for a clean installation, deleted and reinstalled the drivers multiple times, but nothing worked. However, I noticed that when I installed the THX Spatial Audio software and started the 15-day trial version, and then selected THX as the default device in the settings, the equalizer settings in this software take effect. However, I don't want to use THX as the device and the 15-day software trial because the sound quality there is not very good.

pls help me and fix this problem , I have not receiving any OTP in my purchases, I don’t know my backup code , (if I have one or not?) anyway can you reset my celphone number I will try and use another number of mine , I want to buy blizzard stuffs , thank you for considering ,

My viper V3 pro seem like having a signal issue while paring to it’s own dongle. It’s like using polling rate 100hz at all time while using wireless. It seems like my game is constantly running at 30 FPS, even though my computer is functioning perfectly fine. This issue doesn’t occur when directly plug-in to mouse. What should i begin to fixing or reset ? 

I lost my phone and I can't access two-factor authentication.

So my husband and I decided to order 2 keyboards (2 blackwidows v4 x green switches US layout) and 2 mice (1 razer naga v2 pro and 1 razer basilisk v3 35k) since our current razer keyboards and mice are pretty old (10 years +) we just wanted new ones, all went good, we have the funds required, put in our paypal address, I check my email few mintes later and it says: “ Sorry we were not able to successfully process the payment for your order. It has been cancelled for now. Please contact our Customer Support team with your Order Number (*Removed the order number for security purposes) to resolve this issue. We apologize for this inconvenience. ” so I followed the link, it just kept on looping around the same issue, couldn’t find any email or phone numb

Hi,I want to buy razer barracuda x but i read that some people have problems with them on windows 11. I’ve read that some cant connect them or are having problems with the surround sound. Is it already fixed or is it still a thing? should I search for another headset or can just buy it with no worries? 

Hello all,I have a razer blade 15 base 2020 model.The “Windows is not activated” issue occurred after I did a factory reset through settings. I used the same Microsoft account that I used before the reset to setup windows, but now it is saying that “Windows is not activated”; I get the windows activation Error code: 0x803F7001 and using the troubleshoot feature tells me to go the Microsoft store to purchase a genuine copy of windows.I also tried doing a clean install of windows 10 home from a usb stick, but the problem still occurs.And I have already downloaded all the latest updates in settings.I had no windows activation issues before I reset my laptop, it was only until after I did a factory reset that this issue popped up.I have already tried running “cmd” as administrator and typing in “wmic path SoftwareLicensingService get OA3xOriginalProductKey” to find my product key, but after entering it it only prints out “OA3xOriginalProductKey”