Razer Support

It seems to happen most often when things get “spammy”.  Various side buttons become unresponsive, or will get stuck on.  Just testing in Notepad I witnessed the 2 stop working, then the 3 stopped working, then the 2 got stuck spamming.  This happens while wired and wireless.  Also happens when Synapse is open or closed.  The mouse is less than a month old.  Drivers and firmware are up to date.  Replugging or switching it on and off usually clears the issue.

I recently got the DeathAdder v3 Pro and have begun using it with my KVM between a Windows PC and a MacBook Pro.I can use the mouse wirelessly on my Windows machine, switch to MacBook and still use it wirelessly without trouble, but if I try to switch from Mac to Windows, the mouse will not work unless I unplug and plug it back in. So it seems Windows → MacOS works, but MacOS → Windows does not. If I used the mouse wired, there’s no trouble at all.Is there a setting on Windows causing this? I don’t see why the mouse would be fine to connect when switching to Mac but unable to connect when switching to Windows.IMPORTANT: I am able to switch flawlessly back and forth with another wireless mouse I have. So I don’t believe the issue is the KVM. For the DeathAdder, I’ve tried wireless with and without the adapter.Thanks!

I'd like to know when the Overwatch Kuromi skin code that comes with the headset I bought before is coming

Diz erro de conta recarreguei novamente e eu querendo colocar Dima na minha conta não consigo pq essa razen Gold não quer envia o código 

I bought a new razer kraken kitty v2 pro, registered the device on my account, but didnt get the code, checked spam, and junk, tried to follow the help guide to request a new code and it says its been sent to my email, but i still didnt receive it anywhere, spam, junk, or normal folder, checked again after 10H and still nothing 

Please help I can’t find a fix to this I have been trying all day. everytime I try to open the razer synapse installer nothing happens, then an error file appears.

As the title says, I installed about an hour ago synapse 4 and it removed THX and surround sound 7.1. I had it working since I bought my laptop in 2024. It came as a promo for buying the laptop. Now it says I have to put an activation code for each. What? What a ripoff. And no there is no email with activation codes on my spam folder.Will going back to synapse 3 fix it? I want both back on my system without having to pay.

My new headphones arrived 5 days ago. I had been using them normally, but today when I went to play, they wouldn't connect. They only work via USB and Bluetooth, but not with the dongle. I thought it was a problem with the dongle's configuration, but when I connected it to the phone, it worked perfectly.It's a problem with my PC, but I couldn't find any way to make it recognize it.

This week I bought some Razer products from the collaboration with ZZZ. I've already registered my keyboard and mouse using the serial numbers. But the mousepad doesn't have a serial number (I think)... so I guess it doesn't need to be registered...?

So I have THX Spatial Audio with my Blackshark v3 pro. But when I uninstall the spatial audio app, the feature also stops working. So how do I get this app to stop asking me to activate it without losing the functionality?

Hello, I have a Razer Kiyo X product number RZ19-04170100-R3U1, and I’m unable to update the firmware. Every time I use the firmware update software for the regular Razer Kiyo it’s unable to detect the webcam. There doesn’t seem to be any firmware update software for the Kiyo X according to the page here: https://mysupport.razer.com/app/answers/detail/a_id/5678I saw a few other threads with the same issue, but just wondering if there is any resolution to this. Thank you!

I got a blackwidow mini keyboard and the Fn keys stopped working. the lights still turn on like it’s working but when i try to use it nothing happens. having synapse opened or closed does not affect the issues.I have tried resetting kb software “esc+caps+space” tried also deleting driver from device manager both only worked until my kb started to light up with the synced effect I have on synapse 

I tried mapping my Wolverine v3 pro and now the wireless capability doesn't work at all.The cable works perfectly in any port.

Hello, I just got my razor ornata v3 yesterday. I use the caps lock key to sprint in some games, but it sadly doesn’t work while pressing w and space. The space key doesn’t do anything in that situation and I already tried a lot. 

hi just bought a pair of black shark v2 from amazon  { new used } description box opened , got it really cheap not complaining at that , but someone has registered it on their name then sent it back , screws up any warranty i would  have i would  imagine ,anyone got any advice  

the ambient on this razer blackshark v3 pro suddenly turn off 

Hi Team, It seems this is an issue others have run into here, but I haven’t been able to find an actual solution to this yet. When I boot up my Razer Blade 15 with secure boot, it gives the following message:“Secure Boot ViolationInvalid signature detected. Check Secure Boot Policy in setup.”I have turned off secure boot, which allowed me to access my computer again, but I don’t want to keep using it without secure boot. I did some digging, and it seems like this might have been triggered by Windows Security Update (KB5077181), but I’m no expert so I could be wrong. Would appreciate any help in getting this working again.Thanks!

New here, specifically signed up in hopes that someone could help me with my device. I’ve had this controller for about a month now, and I don’t say this lightly, I still cannot find myself to use it for longer than say an hour…I’ve debated time and time again, if I should just give up on it and return it but then I watchyoutube reviews and everyone is praising it, (hence why i got it to begin with) so i tell myself it’s me…convince myself that I only need to play with it more and it’ll pass…. a whole month man -_- please tell me there’s a fix for the latency, lazy or delayed sticks? i’ve searched everywherei’ve used the synapse app even downloaded the mobile app in hopes that somwhere i could find how to remove the latency or at the very least make it so the sticks feel actually linear and nothing ironically this is my last option, it should have been perhaps the first place to come looking for a resolution but, well that’s my fault. please someone help me D:Setup information - Only p

Hey, i would like to get razer contact to explain my problem since i didnt found solution in the FAQ.Thanks

Need replacement dongle for Blackshark V3 XBT wireless headphones. May have accidentally tossed it in the garbage.

i have a razor huntsman mini and a razor basilisk v3 and whilst i have razor synapse open my devices profiles wont open so i am unable to use the remapping function for my mouse however when i close the app the on board profiles load which is frustrating as i need to have it open as some features are unable without it has anyone run into this and have you found a solution.

Hi Please help me i want to change my  mobile number my old sim was lostPlease help asap!

Bluetooth paring doesn’t seem to work.  I tried to pressboth left + right + wheel scroll button for 10 secs, no luck Both side buttons and wheel scroll button for 10 seconds, no luckBoth side buttons and first DPl button for 10 seconds, no luck Can anyone suggest what I should do next?  Thanks in advance. 

ive had my razer viper ultimate for a couple years, haven’t had any issues with it until the past week. now its skipping and its near impossible to play fps games with. ive tried deleting my drivers like a forum here said, clean reinstalling synapse, updating the firmware, cleaning the sensor, etc. it works perfectly fine when wired, i only have issues when trying to use it wirelessly via the dongle. ive also tried using other ports on my pc, nothing has worked