Razer Support

i had already download microsoft authenticator app , but code is not correct . i tried many times and razer account was blocked now . i wannt to cancel it to use phone or email 

I’ve got myself in pickle with Razer blade 2022 that I had bought on credit via overclockers here in UK.Start of August of last year, it abruptly turned off and wouldn’t turn back on after pressing the power button. So I tried getting the laptop fixed through the warranty and came to find out that it had expired.Couple weeks later when I finally had time to take it to a profesional to check it out he then informed me of a motherboard issue and that it had broke because the VRMs short circuited. Apparently it’s a common issue with Razer laptops having these cheap parts carrying such massive voltage that it is bound to fail at some point. So now a year and a bit later i am left with a dead machine and money still coming out of my bank. So how is it that Razer sells these overly expensive “quality” machines and it doesn’t even manage to last me till the end of my 2 year credit plan. Honestly just feel like I’ve been robbed of my money.

Whenever I play certain games like Batman Arkham Knight, AC Mirage, or DMC5, the sound of the speakers act as if it's missing an additional channel. The high sounds like gadget sounds or footsteps start to go missing. Then the dialogue voices are very faint and you can barely hear anything. The temporary solutions I found are if I disable the Audio Enhancements in the Windows Sounds Settings from "Device Default Effects" to "Off", the sound goes back to normal in-game. The other solution I found is if I turn on the Spatial Sound setting to Windows Sonic for headphones (While Audio Enhancements are on), the sound also works properly. Is this normal? Or are my nommo v2 pros broken? It really sounds like a channel in the speakers are missing. It also doesn't matter if i toggle stereo or thx in synapse. I use Windows 11 and updated to the latest firmware.

Hi,Just bought Razer Blade 14 2023 & 140W Apple charger.But, Blade 14 only gets 20v 3A 60W, eventhough apple charger support 20v 5A.(I used meter to check)Is there anyone who really nailed 90~100w pd charging? (of course less than 100w)ps. I need 80 ~ 95w for my work, not for gamingpps. I will try usb PD 3.0 charger , instead latest 3.1 like the apple charger I triedppps. I am curious if  they only accept their own charger. Has anyone got official answer that 100w is only available on their own charger?

All,Okay, I do have to admit, I’m new to using external hardware to assist with the gaming experience.  I only have one PC, one Synapse Account, and one profile.  I still get Sync conflicts between my local and cloud settings, daily.  I have tried to remove and readd the program.  Deleted any previous additional profiles.  

I recently decided to set up my first macro and now I realize that the key bind I set it to I use a lot more than I thought I would, so I wanted to change it. But whenever I try to open my Synapse 3, it always says failed to start. I tried uninstalling, and reinstalling, but it still says the same thing. Even when razer is uninstalled from my computer, the macro still runs when I press the key. I was wondering if there was any way I could fix this as it is getting frustrating as to why it still won't work even after an uninstall and reinstall.

تم عمليه شراء فى لعبه يلا لودو وتم خصم من الرصيد وتم تعليق الاكواد اريد المساعده 

Otp says There was an unexpected error. I can’t do anything with my account

My Wolverine v2 Chroma will not connect to the “Razer Controller Setup for Xbox” software. It shows the “Connection in progress” screen, but stays at 0%.The software was just installed, so I'm assuming it is up to date.I am using the USB-C cable that came with the controller, and have tried others.It is plugged into a USB 3.1 front panel port. I have tried USB 3.1 and 3.0 rear IO ports as well.Controller firmware is up to date. That went smoothly and it was recognized properly.I am out of ideas to get it working.

Does anyone know how else to get support from Razer in the UK as I have an issue with my headset and can’t seem to use the chat feature? I have checked my product is within warranty but it then only gives me the option of the chat function but this doesn’t do anything. I’m using a laptop with Chrome browser as read on other threads to avoid Mac and Iphone as potential issues but it still isn’t working for me. Any help appreciated

Hello!I have Razer Huntsman Tournament edition with red switches. 6 of the switches stopped working after I spilled water on my keyboard. The keyboard is out of warranty. I’ve tried contacting authorized razer reseller who also does repairs, but they’ve informed me the switches are currently not available so they cannot repair the keyboard.Is there anything else I can do to repair the keyboard besides repair it myself which I doubt I can do since the switches are not hotswappable.Thank you in advance

Hey, after swaping ram from 2x16 to 2x48 Synapse is not able to show proper RAM amount.Latest synapse version. Regards

Razer blade 16 5090 windows desktop is freezing since costum firmware update with fixing win buttonI can’t access to my folders and to my computer via desktop anymore. i have to go through my taskbar or taskmanager to access my folders. any solution? thanks!

My Razor Blade 15 laptop (2021) casing is swollen, and the fan is extremely loud, a friend recently pointed out it seems likely to be a battery swelling issue. How can I find a list of certified Razer repairers near me to check it out? Is it safe to turn on to back up any data or generate the battery report that Razer asks for?

Hello! I recently got a viper v3 pro and I’ve been having this issue where after like 15-20 minutes maybe a bit more I get this random disconnect for like a second, I can see the mouse losing connection to the dongle (the indicator lights go off and back on). I tried to reinstall drivers and everything + going to usb 2.0 port instead of 3.2 to not mess with the dongle, but it still does it. The mouse works perfectly fine wired. I did some research on this issue and I came to the conclusion that this might be a software bug. Can anyone help me?Forgot to mention, I tried my older mice, a gpx and a lamzu and they work perfectly fine

Hi. I can’t restart or shutdown PC. Can’t open ctrl alt delete or task mgr ctrl shft esc. Only file explorer and can’t run or open anything but folders. Was hoping not to restore to sys image.

I want to update this forum by stating that on 7/26/2023 at aproximately 11:00 a.m., I turned my computer on for the first time of the day (I usually restart/shutdown about 5-8 times per day, I’d know because I grew up on Windows 95). I noticed that my mouse was non-responsive. It did not light up, nor register a cursor icon when fully booted into the Windows 11 Pro UI desktop environment. I seemed as though it wasn’t even receiving power via the USB 2.0 port (the I/O of a ASUS ROG Strix B660-A Gaming WiFi D4 motherboard)...And, Yes, my USB ports are all doing just dandy. Though I do ponder now, if Razer devices & software can damage your USB ports?So I restarted the computer via using the keyboard navigation/shortcuts. Once the computer restarted, the mouse lights were on, but the mouse did not function and there was still no cursor to be visible on-screen.I shutdown the computer. I unplugged the mouse. Turned the computer back on. Waited until Windows 11 Pro had

My controller for some reason some days ago stopped working.  No lights appear on the controller except for when i'm connected via USB.I cant connect through the app or synapse. I've tried all the below options within the forum and none have worked. Thanks

Hi my game chair base broken. Bought it in December 2021 and is out of warranty period now. Thanks 

Yes i uninstalled firmware, i reinstalled synapse, there are no macros on the keyboard, i reset it, not a hardware thing because i cleaned it out multiple times. Im honestly hoping there is some special firmware for it but who knows.

Dear Razercrew,  i bought the Wolverine V3 Pro and i really like it. But i was cleaning my Xbox and my Cat was very interested in the USB Dongle and hide it from me. I searched for a couple of hours but he was too good for me. Is it possible to buy a new one ? My Cat is already looking for the cable running from my Console, it´s new… I really need a new Dongle.  Greetings   

Hello, I am Salem Matar from Palestine, from Gaza. I was exposed to a fraud by a fraudster claiming that he works for PayPal and asked me to buy Razer Gold credit worth $530 and asked me to give him the secret number only, and I gave it to him, but then I discovered that it was a fraud. I bought the Razer Gold code worth $530 at approximately 2 am Gaza time, and the account number for the Razer Gold code is  and the reference number is . I ask you to freeze the code immediately. Please, and thank you for your time and effort.

Hello, my name is Alan, I hope everyone is doing well. In June 2017 I went to buy my first mouse and I decided that it was Razer because as a child I was always excited about the brand and because it is exclusive for Gamers. Unfortunately recently they entered my house and stole it, leaving me only the charging base, like new because very little use it.As I understand the Razer Naga Epic Chroma  was discontinued and the ones I find in stores, are of second use and very poorly treated, without cable, or with cable but with damaged battery or wireles not working.I want to know if anyone in the community has one that can sell me, at this time it is impossible for me to buy a new one for the situation I mentioned.I know I will never be able to recover my most valuable treasure which was my first Razer Mouse, but I hope I can do something. Thank you very much for your support.

So the switch 2 can use USB keyboards and mice. The Naga V2 pro works fine on the hyperspeed 2.4 dongle but the Deathstalker V2 Pro TKL does not. It does work with a wired USB connection though. Is there any chance of getting a firmware update to the hyperspeed dongles so my good keyboard works on it like my mouse does? 

I tried to plug my mouse into a usb-c port on my macbook air using a usb-a to usb-c adapter but the cursor for some reason wasnt moving, although the buttons were working fine and it lit up, I thought it had something to do with my mac but I have now tried on my ps5 without the adapter and same thing. Would this be due to the usb adapter possibly damaging the mouse, if so is there any fix and should I stop using the adapter, only just purchased it today.