Razer Support

I have the exact same problem as in this thread where the tilt mechanism does not stop the chair from tilting backwards or forwards. My chair is out of warranty so I was wondering if there is any fix for this I can do? I have the iskur  RZ38-0277 

razor laptop coolingpad stop woking after only 1 day i tried to plug it in to other outlets but it still wont power on

Was gifted a Razor Ornata keyboard for B-Day in Dec and was wondering if that would come with a Battlefield 6 System Override Soldier Skin code?

Hi i have a problem my phonr number does not register on my account after several tries,rebots etc it simple does not work,i have used raze two years and it is always a oain when i use the waller because of issues like this,i want my account to register my number to buy digital currency if after trying this it does not work then ill stop usin ryzer all together 

安裝選項在哪裡？甚至沒有在線客戶服務？？這就是雷蛇的品質？

there was an unexpected error (Cant receive code)

(Removed screen showing the account details for security purposes)I’m having a problem in my OTP codes and so I cannot proceed to my purchase and also cannot change my 2-step authentication or get my backup codes because again no OTP is arriving. I need help please Now I cannot do anything with my account since every transaction even updating any details needed to have an OTP via SMS but nothing arrives. Thanks

the whole numbers row except backslash doesnt work. aswell as the entire fn row including ESC and the ones on the right print screen. etc. I have tried everything i think, unplugging. closing all synapse apps, cleaning the keys shouldnt be a problem cause it happened randomly while i was on my pc not sure what caused it to happen though, its werid there must be a fix since only sdetermined keys dont work as if something disabled them

I ordered a monitor stand, laptop stand, and key cap in South Korea and paid with my credit card. But I couldn't see the order details on the site and didn't get an e-mail saying I ordered. I can't even cancel my order because I can't see the cancel button. If anyone knows this well, please help me

Every time I start my PC, Multiple instances of 7.1 sound set up and THX Sound set up run and I have to set up my Blackshark earphones  each time I use my computer. This occurs after uninstalling 7.1 sound and THX sound completely. Every time I start my PC 7.1 sound wants and key, which I have never gotten, and THX sound which I purchased seperately must be affiliated with my headset for it to work.  Please help.

AKTIVASYON KODUM YOK 7.1 SURROUND SOUND AKTF EDEMEDIM 

I ordered a replacement hyperpolling dongle for my V3 Viper (faker edition) mouse, but something is stopping it from pairing. What I know so far about the issue:In Synapse, the dongle is recognized, but its pairing utility will not discover the Viper 3 mouse (is there some special button combination to put the viper into 2.4 wireless mode perhaps?)In the V3 Viper pairing utility (the standalone program specifically for the V3 Viper), the replacement dongles will not be recognized.Interestingly, my original (non-replacement) dongle for my other identical mouse IS recognized by the pairing utility, but not either of my two replacement dongles…What can i do to fix this?

i just bought a kraken v3 x off amazon and when i try to register it to get my surround sound 7.1 code, it keeps saying invalid, can u help me?

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I’ve bought my headset in december 2024. For two months everything was working great when suddenly wireless dongle wasn’t connecting anymore. Windows does not recognise the dongle, I tried many things, different ports, reinstalling synapse. I tried using pairing utility and firmware updater but i couldn’t do anything because in order for the pairing utility to work i need to connect my dongle and it is not recognized. I don’t really know what to do. Does anybody have the same problem? It’s really frustrating that i have to use the headset via usb cable. 

Whatever happens, whether it be OBS, a discord call, or just a game trying to use my camera, if my kiyo is in use it will kill all my usbs and then reboot them. The camera HAS to be rebooted for my image to come back. It is very infuriating when I’m gaming as it means I lose all control over keyboards/controllers, and even moreso when streaming since it forces me to reboot the camera.I’ve had multiple parts of my computer replaced because I thought IT was the issue but I now see that the only constant thru all those problems were my camera being on.  

 This sounds dumb and couldn't find anything about this but, how would I connect this to the PC when its a micro usb to a usb c cable. It says to use the supplied usb cable (which is this, i believe) but how would this connect to the computer.

I got my earphones as a present from my parents on my birthday. It was around 2022 and used them since <aprox 90000 minutes used>  i loved them and got them trough many dificult situations. I do not want the repair for free. Around a week ago one of them falled on the floor and stopped compleatly <left one>. Please help me because they are my favorite razer item🔥. Merry Chirstmass guys and thanks in advance!!

Bought a pair in mid to late 2021, used the warranty to fix a charging issue about a year and a half later. Now, for each earpiece, the speakers seem to have shut off or started to fail. The left earbud's speaker has slowly started to get quieter and quieter, and the right earbud's have stopped outputting any audio whatsoever. Is there any way to repair them? I do not want/expect such a service to be free, and I'm willing to pay to get them repaired.

I have tried many times to register my Razer BlackShark Goblin X4 Headphones! But it keeps saying the product name is invalid? And without registering I can not use the Razer synapse software! Just Windows 10 software! Please any help would be appreciated greatly!!

Hello,My Razer headset is under warranty.The USB wireless dongle is NOT lost, but defective.It does not power on or pair.The headset works perfectly in wired mode.I have tested the dongle on multiple PCs.Is it possible to receive a replacement USB dongleunder warranty without sending the full headset?

Hii, I’ve just bought my mic and I’ve set up everything and tried troubleshooting it as well but its not picking up any sound… Is there anything else i could do?

I have a razer deathadder essential and when i play games like valorant i have to up my sens by alot. The normal sens for 1600dpi is around 0.20 but i have to have it at like 0.43 for it to feel some what fast i play on 1000hz polling rate does anyone know why it feels slow? Ive been trying to figure it out for like 8 months

Hello,I am using a Razer Barracuda Pro with the wireless dongle on Windows 11.When I first purchased the headset, THX Spatial Audio appeared as a separate output device in Windows. Selecting it caused audio issues, so I reinstalled Synapse 4.After reinstalling Synapse 4:THX Spatial Audio no longer appears as a Windows playback deviceIn Synapse 4, enabling THX Spatial Audio does nothingOnly the THX demo video is availableI have:Fully reinstalled Synapse 4Removed all Razer and THX audio driversDisabled Windows Sonic / other spatial audioTested on Windows 11 with dongle connectionThis appears to be a driver or Synapse 4 regression, not a hardware issue. THX Spatial Audio is a marketed feature of Barracuda Pro, and currently it is not usable at all.Please confirm whether:This is a known issueA fix is plannedOr THX Spatial Audio support has been removed for this modelThank you.

I have a wired Razer Ornata V3 stuck in customs for “Toxic chemicals release form”  Is this something you can provide them please?  I can PM the tracking.  The message is below:Clearance instructions from the importer are required.Recommended action: Importer must provide instructions. A statement is required from the consignee unless the consignee authorizes the shipper to complete and include the toxic substance statement on their behalf.Recommended action: If the consignee has authorized the shipper to complete on their behalf; include a copy of the written authorization with the shipping documentation. If the shipper is not authorized to complete; consignee must provide the statement. Please let me know if this is something that we can get taken care of.