Razer Support

I lost my left earbud where can ı buy new left side? do ı have a chance for buy only left side? Model: razer hammerhead true wireless x 

When I turned on my pc this morning, my mouse was in the free-spin mode and clicking thing toggle button on the mouse would not switch it to tactile. I unplugged the mouse and plugged it back in. After this, the mouse began switching back and forth between tactile and free-spin on its own, this occurs either once a second or every several seconds. I hear the physical switch click in the mouse and I see the setting change on synapse. I can manually the scroll mode on synapse but it eventually begins to switch itself back and forth. My toggle button on the mouse itself continues to have no effect. Is this a software or hardware issue and is this fixable? 

When i use my razor viper v3 pro with the dongle it feels like it has mouse acceleration turned on. i dont have this issue on my desktop but when in game its very noticeable.At first the mouse also felt slower but i just chucked this up to the glides not being worn in. (i came from 800 dpi and im still using 800dpi with the new mouse).I thought this was a bug in rainbow six siege (the game) but when i plug the mouse in with cabble it works perfect?! i did update to the latest firmware. does anyone have a fix?

Trying to determine what’s up with my Kiyo Pro. I’ve adjusted settings and I don’t seem to understand why colors other than normal white colors looks good. Greens look teal, Reds look Orange, nothing is accurate. How can I fix this?

Yes Hello Guys Look I Bought A $20 Razor Gold Gift Card And I Didn't Give It To No One But Myself and Once I'd Tried To Redeemed It, It Tells Me That It Had Been Redeemed When I Didn't Do Redeem It Myself and I'm Not Gonna Let That Slide Cause That Was Straight Up $20 Down The Drain Man .. so Any help please freaking sad I lost. 20

I bought headphones and there was no activation code in them, what should I do?

EXTREMELY DIM DISPLAY/ Black Screen. (RAZER BLADE ADVANCED 15” 2020)Hello, I was hoping for some help.Whilst using my laptop at work the screen began to flicker and then went black. Laptop power remained and keyboard still lit up. The laptop was rather hot to the touch at this point.  Putting the laptop screen towards the light it looked like an extremely vague outline on the screen of the application I was previously using.  I managed to test it with an external monitor and the computer element works fine. I allowed the laptop to cool and then attempted to follow all RAZER recommendations and information/ advice from the support forums. (ALL UPDATES) (Microsoft Memory Integrity etc)  I somehow got the screen working for a few hours in the early hours of the morning at work but after switching the computer off (so I could sleep) the screen is now black again on reboot. So now I am back to the beginning. I believ

My razer Blade started randomly restarting recently. Can’t really say if it happens under load or not, sometimes i can just be writing a document and it would do that, sometimes it does it while im gaming. Event viewer shows this as Kernel Power code 41. Do not know what the issues may be, im on all the latest drivers from razer website and windows, dont think there is any isssues with the laptop power supply, hardware that is connected seems to be fine as well at least. I’ve reset the system already, tried resetting bios to default settings, nothing seems to help.Anyone ran into similar issues or knows a fix?

The mouse pad is separating around the edges what would be the best glue to use to repair it?

Hello. I have bought a Razer Barracuda X Mercury 2022 from a technology store (Vatan Bilgisayar/ Vatan Computer) few hours ago. I faced a problem with my new headset which is; i couldn’t connect the headset to my pc. My pc case doesn’t have a type-c entry so i used the type-c to usb converter cable. I have plugged in the usb tip to the case and type-c dongle to the type-c tip. Then i turned power on of the headset (i charged the headset to full before doing all of that.). Normally when you plug in any usb or type-c device to your pc/laptop it will make a noise like ‘’hey, a thing just plugged in to me’’ but nothing happened. After a few seconds my pc made the noise and a pop-up showed up on my notifications panel it says the usb device you plugged in is broken, something like that. How it can be broken i just bought it? Then i tried to use the headset on my phone with bluetooth and it correctly matched to my phone and it works just fine. The problem is; is the dongle broken or the c

Some time ago my Dongle for my Razer Barracuda X 2021 broke so i went and bought a Razer Barracuda X (2022) dongle: https://www.razer.com/replacement-parts-audio/Razer-Barracuda-Series-USB-Wireless-Transceiver/RC30-03780100-R3M1. I have spent several hours trying to pair them together but to no success.I´ve tried:Headset Pairing Utility for Barracuda X (it got stuck on the pairing part and could not pair when headset was blinking blue lights) The Barracuda X firmware updater And SynapseI´ve tried to look for a 2021 dongle in the shop (which has the usb connector on the middle instead

The mouse has been working untill a couple of days ago when the mouse buttons 4 and 5 stopped working, I’ve tried rebinding them reinstalling synapse nothing has worked so far. If you have a fix please let me know. Thanks 

How to reset my phone number, but I don't have any access to my old phone number, and another problem is i don;t have authenticator app and i can't remember where i put my back up codes the only left i had is my email

I recently got my razer blade unboxed it at my house and when I tried to setup windows with my home wifi it won't work. I then was forced to use my mobile Hotspot. After the windows 11 setup I tried re installing the driver, performes network resets , etc. (All precautions on google I did it all). And it did not fix my problem of connecting to my home wifi. Other devices or laptop have no problem connecting to my Home wifi. Is there a fix? Or I have to get a wifi usb card? The mediatek 7 card inside the laptop does not perform well.

I have a problem with the Razer App Engine. It has a lot of processes running on the system. It makes me turn off the processes and the software doesn't work, and consequently the mouse services don't work. The program must be modified by your developers to run one or two processes at most.

Hey so i brought a Razer Orntana v3 x today and the “FN” button doesnt work when the razer synapse app is open and running in the back, but when i force close synapse it works fine. I havent altered anything in the app for it not to work and unsure how to fix as i cant find anything about it.

Hi,I’ve been trying to find new ear pads to change my old one on my BS V2 pro 2020 but i can’t find any available anywhere. Anyone know where to look ?

Hello.I have reinstalled your software due to OS reinstall, and for some reason, my keyboard is showing no cloud profile while the mouse cloud profile is visible in the app.Additionally, cloud shows no potential import profile for the keyboard as well, meaning I need to do all the macros yet again.Please, fix this, I don’t know why you constantly poke a function that used to work well, especially when it comes to profiles that none of us gamers want to do more than once.  

Due to a client of mine sitting on my dongle and bending it my controller no longer works on my xbox so I am seeking a replacement dongle for the controller to work on my xbox. I have not been able to find one anywhere or any real answers on where to obtain one, there seems to be a replacement option for everything but the wolverine v3.any help would be appreciated as I would be gutted that a device that has such a hefty price tag can be rendered useless, due to an item that should have a replacement purchase option.

Hello everyone !In 2018 my previous Razer mouse died (a Razer DeathAdder v2). I will add that during all the lifetime of this device (around 6 years), I experienced absolutely no software or hardware issues (mouse got old, clicking started to fail, got a replacement).As a replacement I have bought the Razer Deathadder Elite. And with it came Synapse… Oh Razer Synapse… What a software…It proves to me how much a software can fail you while a simple driver can just do its job and work well.Ever since I had synapse involved I ran into MANY software issues that keep getting more and more annoying.The last issue is that my mouse keeps getting disconnected. Not for long, but for at least 3~5s and regularly (once every 20mn). So I upgraded my Synapse version. The issue remains.So I followed this

Dear Razer,  I managed to verify an EDU discount account with email kim.lau02@xjtlu.edu.cn. Because I have also created this account earlier (kimhanglau@gmail.com), it thought to delete it. It believed that have I accidentally  deleted my EDU discount account instead. It now says, “Your account has been locked temporarily.  Please contact customer support” . I want to place an order now but I am stuck. Please help.   

I have register in Razer account but is not appear in Razer Synapse. And my sound setting doesn't show Razer setting. I’m using Window 10 Home.

Hello,Recently my razer viper ultimate has been disconnecting and re-connecting every few seconds. Tried the following: -Removed device from my PC and reinstalled-Checked to see if there were any firmware updates  (there weren’t any new ones)-Tried multiple different USB slots on my PC and even tried different devices and still causing the same issue When I plug the cable from the dock directly into my mouse and PC, it works just fine with no issues, so there is something wrong the dongle itself. My product is old and out of warranty so I’m sure I would have to buy a new one, problem is it only comes in black while my mouse, dock, and dongle are all white. Is there a way to get a new white viper ultimate dongle? I would like to keep all of the items the same colour.

The dongle was working perfectly up until this morning where it started doing the connect disconnect loop on windows. I tried different ports, same issue. Used it on a mac and had the same loop issue trying to connect. I have been using this mouse for about 1 year now with no issues. Mouse works ok if I connect it with the cable

I was a human being who heard but did not get the code