Razer Support

I have a Razer Huntsman Elite and I just noticed the number 3 on the keypad doesnt glow green, it can do Blue and Red but anything with green doesnt workAlso my sound wheel doesnt work properly, it jumps the sound levels and acts on its own sometimes I was wondering if there is a fix for that or if its not worth the trouble

So I was having a tough time connecting my Barracuda X to my PC via the dongle (I do not have BT in my PC). I know this headset works in general, I use them daily with my phone at work. I downloaded the drivers, updated the headset, saw that my PC was recognizing them and they’re in my Device Manager as well as in my Sound Settings, but still..they were constantly saying “pairing” and blinking blue. Even with the Pairing Utility (which told me the headset was paired..well that was a lie lol), nothing was working. WELL… as they were pairing (light blinking blue), I unplugged the dongle and plugged it back in. The light on the headset turned green and suddenly, they were paired. So, if you’re having issues after downloading the drivers and updating the firmware, try unplugging the dongle, press the power button on your headset and hold until the light blinks blue and it says “pairing”, then plug in the headset.N

Good afternoon. Razer synapse is causing USB failures on the ASUS G835LW laptop. I tried the 3rd and 4th versions of the application, the result is the same. My Razer devices are Naga v2 pro, Black widow v3, Kraken v3 pro. Is there a solution to the problem?

Hi!I was using Chrome as a Linked Game for my mouse Web Browser profile but it’s not working anymore. The Synapse service doesn’t detect when I focus the Chrome app.It was working with Synapse 3 and with the first version of Synapse 4 I had on my computer but since yesterday a new version was automatically installed.I just added chrome.exe ("C:\Program Files\Google\Chrome\Application\chrome.exe", default installation) to Linked Games so it’s easy to reproduce. I have the exact same problem with Plex app since I installed Synapse 4.

A few years ago, I purchased the BlackShark V2 X from the Electro Mart at Times Square in Yeongdeungpo. I had been using the 7.1 surround sound feature, but during a recent Windows reinstallation on my computer, I lost the application and the activation code. My headset’s serial number is (*Removed serial number for security purposes)Please help me reactivate the 7.1 surround sound feature.

 my razer deathadder v3 pro cant use the hyperpolling dongle for 4k polling, any suggestion what should i do?

Hey. Unfortunately, from the beginning, the cables in my headphones RAZER Kraken Kitty V2 got tangled VERY quickly (I don't know, probably something was twisted inside). It's so bad that there's nothing I can do about it and I need a new cable to continue using the headphones. Can I get help? Can I buy this cable or pay for a replacement? Please for reply. Thank you  Oh and I tried to return it for warranty but I was told that I could have reported it earlier and that's my problem. I just want a new cable... :( I really love these headphones 

24.04.2025 tarihinde ürünü satın aldım ve bugün üzerinden 1 ay geçti normal kullanmama rağmen ürünü düşürmedim sert çıkarmadım ürünün menteşesi kırıldı görsel ektedi bu konu hakkında yardımcı olmanızı talep ediyorum 

Razer kaira pro modeol kulaklığı aldım.Bluetooth ve typ-c bağlantısını yapıyorum herşey güzel çalışıyor ancak synaps uygulamasında bir türlü görmüyor usb den şarza takınca yine görmüyor synaps 3 bile indirdim yine olmadı ürünü tanımlanım fakat bir türlü driver göremedim hiç bir ayar yapamıyorum.

21.05.2025I received the headset I bought on today with the cargo but it says the activation code has been received before and I don't know what to do can you help me

i have the razer iskur gaming chair and the seat plate needs replaced would I be able to purchase just the seat unit ? 

Good day! I bought a headset, there is no activation code!

HELP!!! I bought a Razer Black Shark v2 X headset and I don't have the code to activate the 7.1 surround sound. I bought them used, and I don't have the registration information. I need help.

My razer deathadder v3 keep getting stuck and my case is still open i need a rma asap, i do alot of editing work and it became a probelm i ain’t gonna buy again if razer doesn’t solve my issue 

Ich habe mein PC von W10 auf w11 gestellt, nun muss ich 7.1 surround sound neu installieren wo er mich auch nach dem Aktivierungscode fragt. Den Aktivierungscode den ich damals bekommen habe funktioniert nicht mehr. Mein Headset ist in der liste nicht mehr aufgeführt. Was mich jetzt ärgert ist, dass ich ja einen Code zum aktivieren bekommen habe 2018 und es jetzt nicht mehr möglich ist einen neuen zu erhalten. Was kann ich machen und an wen kann ich mich wenden.Danke schon mal im vorraus. 

I downloaded the newest windows update (29.05.25) for my razer blade stealth GTX, and it is not able to play sound or videos. games are not lagging or anything, only sound. does someone know what to do? it says that all my drivers are up to date

I have had this problem for a while now, If I connect my mouse to charge it via usb c it forgets that it was ever wireless and I have to mess with it by turning it on and off and plugging and unplugging it to go back to wireless. But recently I cant fix it the usb dongle is just not being recongnised, I looked here at a thread and saw I might need to update my firmware and I tried and  its not even recognised there.. So can anyone tell me how I can get my mouse to be wireless again? 

I just got my Razer Barracuda X 2022 version and i can connect it via bluetooth and USB C dongle with my iPhone 15 Plus, there is audio output from the headphones, but the microphone does not pick up any sound. I have tried using it with microphone apps, capcut, instagram etc, it only picks up the audio input from my phone and not from the headphone. I have tried connecting it to the laptop and the mic works fine, so the issue is not in the microphone or the connection between microphone and headphones. There might be some iphone settings that i am missing out to select the headphone microphone as default, Please advise, thank you. 

I have Barracuda Pro headphones and Synapse 4 isn’t recognizing them.  I have them plugged directly into my PC, restarted multiple times, and reinstalled multiple times….still nothing.  And suggestions would be appreciated!  

So i have my mouse for around 2 months i would say and in the last 2 days it began to have sensor problems. basically whenever i lift up my mouse and put it back on my mousepad the sensor stops working for around 1sec i already installed the newest firmware but still nothing has changed 

The keyboard capslock light keeps flashing non-stop and the tab key is inputting alone repeatedly and no other input working 

Good day! I bought a headset with my own hands, there is no activation code!

nao consigo instalar a aplicaçao da razer

Good evening, I have lost my razor USB sound card dongle and am willing to pay for a replacement but dont know where to find one. I have called the customer service number but the number was down for the headphone line. Please help!!!! my serial number is, AC2419D27405000

Is there a way to obtain a new USB wireless transceiver for my barracuda headset? (different way)Razer store say they are out of stock, but what are the chances of them not restoking the item?