Razer Support

THE PROBLEM:This problem started a few weeks ago. I’ve had this mouse for around 5 years, I’m pretty sure.In random times-seemingly, the mouse just disconnects for a few seconds then goes back on. This only happens in wireless mode, it doesn’t happen in wired/Bluetooth. This problem occurs with Synapse being both off and on (off = task stopped, not just app hidden).ADDITIONAL NOTES:I did notice certain things that always make the problem occur, such as selecting an area on the screen with the snipping tool.MY SPECS, DEVICES & APPS:Windows 11 Pro Razer Deathadder V2 Pro Razer Mouse Dock Chroma Razer Synapse 4 Razer Chroma AppTHINGS I’VE DONE THAT DIDN’T HELP:Uninstalled (there were no updates available for them via Windows) all related drivers via

Hello does anyone know if I can just buy charging case for Razer Hammerhead HyperSpeed for PlayStation because I got robbed for the case in bus  

I'm using the Razer Baracuda regular model, but it hasn't been charging since I updated the firmware. My firmware version is 4.0.86. It does not charge even if you use laser products, and it does not charge even if you use other C-type.Is there a solution? It was charged before the firmware update. However, it won't charge after the firmware update.

I was TOP UP razer gold, after that I coudn’t receive SMS OTP to finish. I tried many time click on button Resend SMS code but still not get any otp. Even 20mn ago I did receive OTP for another purcharge.

Hello, I recently purchased a **Razer BlackShark V2** headset via N11 (a Turkish e-commerce website).I tried to register the product on Razer's website using the serial number and RZ code, but it says the product has already been registered. Because of that, I cannot activate the **7.1 Surround Sound feature**, and I did not receive an activation code inside the package.Here are the product details:- SERIAL ID: [HN2121D13406333]  - PRODUCT NUMBER: [RZ04-03240100-R3M1]  - DATE OF PURCHASE: []  - PURCHASED FROM: N11.comPlease help me with this issue. I can also provide the invoice if needed.  Looking forward to your assistance.Thank you.

Hello my headset is new but give me this errorRZ04-03240100-R3M1pleas help me 

Where can I get the latest driver for the Qualcomm Fastconnect 6900 Wi-Fi Adapter? Wi-Fi adapter is missing.

I need help updating my phone number on my account. Thank you,Nicolas

Hello, I purchased a Razer kraken kitty 7 months ago and now the headset keeps disconnecting and reconnecting constantly due to a faulty connection in the wire. However, it’s very unclear how to get an rma number to return it

I bought a Razor Enki gaming chair at auction, but it came without some parts unfortunately. Can I buy and where, the missing parts?

My Razer Venom Ultimate Edition mouse, when the bottom switch is turned on, only the dpi light flashes at intervals of a few seconds, and the logo light on the mouse does not light up

portuguêsEu tenho um mouse a 1 ano da marca razer que comprei, que vinha junto de um mousepad gigantus v2, o mouse é o razer viper rz01-0255, e nos últimos tempos, semanas ele tem desconectado sozinho e logo após desconectar ele conectava novamente, tentei também atuaizar o firmware, porém apareceu que ja estava tudo atualizado como nos confomes, tentei desinstslar o app razer synapse 4, reinstalar, trocar de porta, tentei também desabilitar a opção de desligar para economizar bateria e também testei em outro notebook, e mesmo assim o problema persistiu, alguém teve o mesmo problema e conseguiu resolver? InglêsI've had a razer mouse for 1 year that I bought, which came with a gigantus v2 mousepad, the mouse is the razer viper rz01-0255, and in recent times, weeks it has disconnected on its own and right after disconnecting it connected again, I also tried to update the firmware, but it appeared that everything was already up to date as in the com

I have a razer viper rz01-0255, a week ago I was playing my games when my mice just disconnected and reconnected, i thought was just a bug and ignored, but every time now my mouse disconnect and reconnect again, I tried to do some things like update firmware, disable turn off USB to save power, uninstall razer synapse, uninstall mice drivers, but still with this problem, Is anyone else having the same problem? 

I need the download of the tartarus pro  dirver.device manager is seeing my second tartarus pro device as HID Keyboard Device, and not as a tartarus pro.I have no idea why the diver isnt up for download on the site. and this is just to test and try and figure out my main issue, of synapse 3 not allowing me to assign macros to keys. I tried using the tech support chat, and their attempts made the issue worse.then i made a video of the issue, and the escalated tech support doesnt even watch it to see the issue first hand. https://youtu.be/WeUb5R-t8tM

portuguêsEu tenho um mouse a 1 ano da marca razer que comprei, que vinha junto de um mousepad gigantus v2, o mouse é o razer viper rz01-0255, e nos últimos tempos, semanas ele tem desconectado sozinho e logo após desconectar ele conectava novamente, tentei desinstslar o app razer synapse 4, reinstalar, trocar de porta, tentei também desabilitar a opção de desligar para economizar bateria e também testei em outro notebook, e mesmo assim o problema persistiu, alguém teve o mesmo problema e conseguiu resolver? InglêsI've had a razer mouse for 1 year that I bought, which came with a gigantus v2 mousepad, the mouse is the razer viper rz01-0255, and in recent times, weeks it has disconnected on its own and right after disconnecting it connected again, I tried uninstalling the razer synapse 4 app, reinstalling, changing ports, I also tried disabling the option to turn off to save battery and I also tested it on another notebook, and even then the proble

Hello Razr Support! My Razr Iskur chair appears to have failed, I was wondering if it’s possible to buy replacement parts? (if available) I have done my homework with the diagram from the seat set up and it appears I need a seat base due to broken welds. The parts on the diagram are parts H and J. I really like this chair and would like to keep it as it functions very well I’m aware it is 4 years old but other than the base still in great shape.  Thank You 

Hi,I just realised my account has an extremely old email address that I cannot access and I can’t work how to update it any other way. Any help would be greatly appreciated. Thanks.Ziff

Merhaba geçtiğimiz günlerde razer blackshark v2 x modelini satın aldım ancak 7.1 özelliğini açmak istediğimde 7.1 özelliğini etkinleştirmek için kullanmamız gereken uyguluyamadaki giriş koduna ulaşamıyorum seri numaramı siteye girdim ancak verdiği giriş kodu yine eksikti  rica etsem mailime iletebilir misiniz kodu

How do I get a replacement dongle for my Wolverine v2 PRO controller?

I have a new Razer Blade 16” (2024) with RTX 4090 and 64 Gb RAM.  I am having three problems with the touchpad I’m wondering if anyone else is experiencing or has solutions for?  Support requests only allow you to check box specific issues and this didn’t fall into any of their categories for this particular laptop. I’m aware I could just turn off the touchpad and use a mouse, but that isn’t always ideal. The touchpad frequently perceives my two finger scroll as 3 fingers and throws me into multitasking. I have turned the sensitivity both down and up to no effect. and double checked all settings. it’s intermittent when this happens, but frequent enough to throw off working.  I don’t know if it’s palm rejection issues or other, but frequently when typing the start menu is clicked, when I didn’t touch anything. So I have  to click out of it to get back to typing.  I cannot wear apple watch while using laptop. The touchpad seems to be sensi

Hello. My rabbit sadly chewed my headset cable. Is there any way to repair it or does warrenty can do anything? 

Every time I try to get I code I get this message  

Hi, I have a set of Razer Kunai Chroma fans in my case connected to a Razer RGB Controller working with Synapse 4. However when I start my PC during the boot up the fan lights work fine but once Synapse 4 starts they all go dark. To get them working again I can go into Synapse 4’s Chroma Addressable RBG Controller tab, Lighting Section and toggle off and on Global Brightness and they will then all come on and work fine. Any Ideas?

We ensured the battery is installed correctly. The controller is seated all the way in the dock. I let it charge for 24 hours.  About 3 days ago it stopped charging and the light stays orange.  Never had issues with it before.