Razer Support

Hello! I am trying to connect my new razor to my Xbox X/s and I’m having trouble. Can anyone give me a step by step on how to do so please! Thank you so much 

Hello, I have the BlackShark V2 Headset and love the headset. However my cat recently chewed the mic and it has started making a horrible buzzing sound when I speak. I’ve looked on the razer website and cannot find an official replacement mic from Razer. I’ve seen off brand ones on amazon but am afraid of a quality difference. Is there anyone that can help? Thank you!

je vien d’acheter le casque kraken kitty V3 X mais lorsque je le branche je n’est aucun son qui sort, le synapse n’est pas compatible avec et mon pc ne le detecte meme pas dans les parametre sonj’ai essayer de le brancher sur mon telephone et la aucun soucis le son marche. Je suis vraiment perdu 

Do sluchawek blackshark v2 x w wersji jack 3.5mm nie dostałem kodu aktywacyjnego.po czy wszedłem na stronę razera żeby zdobyć ten kod.dostalem kod po czym wpisałem go do okienka z aktywacja jednak wyskoczył bład"kod który wprowadziłeś wydaje sie być nieprawidłowy"sproboj ponownie.wpisalem ten kod kolejny raz i ten sam błąd mimo to że przepisywałem literę po litrze z emaila ktorego dostałem od razera. Oczekuje na szybką odpowiedź i pomoc

Hi Purchased Blackshark V2 X from an authorized reseller. Tried to activate the 7.1 Surround. However, product already registered upon keying in all details. Reseller unable to provide the code. What do I do?

I recently changed phone numbers and i no longer have access to the phone number that’s on my profile, so i can’t complete the 2FA. Since i no longer have access to neither this phone number nor the backup codes, I’d like to know how i can change it to a new one.

Hello. I bought a new Razer BlackShark V2 X headset. I cannot register it to get my 7.1 Surround Sound activation code because the website says 'Product Already Registered'. Please help me retrieve my activation code. Attached is the proof of purchase and serial number. 

No Activation code for 7.1 Surround Sound but have registered my headset Kaira X and got the confirmation email.

my blackwidow v4 75% is disconnecting and even shocks me sometimes im in the warranty how can i get a replacement 

Every single time I boot up my computer, RzPowerTool requests an update. About half the time I allow it to update (I am the device administrator), but still it requests an update the next time I turn on my computer. Is this normal behavior? How can I prevent this from happening? Is there any way to disable automatic updates (various forums indicate there used to be a second settings menu with this option, but that no longer seems to be the case).

 I played one game with it for an hour and now it’s unusable it’s extremely going to the left to the point where I can’t switch anything I tried to recalibrate and it keeps saying invalid invalid input. It’s annoying to think I have to do all this with a new controller please help is there anything I can do to fix this ? The deadzone option didn’t work and recalibration doesn’t either ? 

Hello all, I received the Wolverine v3 pro as a gift and I cannot for the life of me get it to work on my PC, wireless or wired. So I connected the dongle and powered on the controller, it looked like it connected, so I jump into a game and nothing. Ok I thought, let's try that pair utility they have on the site. Tried to pair but my dongle was not detected by the pair utility.No worries I thought, let's try the cable and hot damn still no detect. No worries, maybe I need to update the firmware, this happened with a previous controller. I downloaded the firmware and tried to install but I can't get pass the "go into Xbox mode" what is says on the screen, I do but nothing, it didn't detect I was in "Xbox mode"I really like the feel of this controller, more so than my Elite 2. Has anyone experienced this much frustration trying to get the controller to work on PC?!?! Like if it worked, I wouldn't have thought to update my firmware, and there would have been no issues but I'm now at my wi

Hello, I’ve had an issue with my Razer Blade 15 (I think the 2022 version). If i tap on the laptop the sound quiets down for a few brief moments but comes right back. I’ve tried using compressed air to clean it out, but that didn’t seem to have an impact. Any ideas on how to fix it or should I try to look for a new fan to replace it?

I just got it today, it is christmas after all. There wasn’t a box code, nor was it under the ear muff like I saw on reddit. I am unable to provide a receipt for I was not the one to buy it, it was a christmas gift, I should be able to provide anything else about it however. 

I have many suggested ways by triple-click power button, try to update firmware and re-pairing utility. However, the case is the dongle do detected by my devices (try on laptop, phone & ipad) but when try to update the firmware or re-pairing it, the headphone itself is not detected  for example, i follow the step 1: insert dongle to laptop (not using the hub) complete. Step 2: power on the headphone and wait until led light blinking blue, done. The problem is i cannot go into the step because the headphone cannot be paired.  the headphone keep blinking blue even the dongle is inserted. Please help, i have try many ways but none succeed.

The max pulling rate is limted to 1000hz i’ve made sure that i am properly using the wireless hyperpulling dongle and that the mouse is properly charged.how do i fix this issue?(Windows 11 Pro)

I can't use this mouse the way I can with other mice for butterfly or drag clicking. Two clicks in quick succession are not registered.What can i do?Please help me, otherwise I will have to send the mouse back. 

After updating the application, the mouse started to do the following: When I pressed the button or moved it, it turned off and on. I already thought it was broken. I connected it to another computer and the effect was the same, even in Bluetooth mode. Resetting the profile settings did not bring any positive results. Then I went into the application via a wire and changed the power saving mode in wireless mode from 1 min to 5 min and the mouse started working, the effect of turning off/on disappeared. I will say one thing, it is complete .... It seems that the manufacturer is testing my patience.

Kraken X lite Headset. Got it as a Xmas gift.But That code just is not valid. For Sound that gets send to Email.

Hi All, Dusted off my good ol black widow chroma v1 and it was working fine. The firmware updated then all hell broke loose. Now the board shows up as Razer Bootloader in device manager and is not recognized in the synapse app. I have tried ALL available methods online to try and bring it back to life. Is there a driver I can be provided to make this board that was just working fine, work again?thanks!

I lost my phone number and can't access my backup codes. I need to reset it so I can add the new number, as mentioned in the descriptions below.

Hello there, like it's said in the title, I just had my Razer Kraken V3 X for Christmas and wanted to try it on my PS5 but I can't adjust the volume, can someone help ? 

Like many my razer kraken kitty headset pops and disconnects than reconnects my audio, at first it started when my audio was too loud but now it happens whenever i use it.Sometimes, it even causes anything plugged into other USBs to disconnect and I have to restart my whole pc but it hasn't done that in awhile.This is my second pair because i used my warranty to return my first pair that did the same thing so i can’t just get a new pair and with how expensive these headphones are i expect them to work and razers customer service has not been helpful at all and keep ignoring a huge issue.I've tried uninstalling/reinstalling Synapse, unplugging and replugging my headset, disabling all other audio devices, using a powered hub, and going through and adjusting the brightness power settings mentioned in other posts.I’ve tried everything listed on the support page as well. For wireless headsets, ensure that the device is operated within the maximum wireless range and there are no other device

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hello insiders, I have a problem with registering a product, it seems to be already linked, please help me with this