Razer Support

Hi ! I plan to buy a Razer mouse, the Razer Viper V3 pro only I want to know if it is compatible with Xbox Series X? thank you cordially

Today, April 21st, I received my Razer Wolverine Ultimate controller and after unpacking it and connecting it to my console and installing the application, when I tried to edit my buttons it wouldn't let me, I just got a gray screen.

helloi recently purchased brand new raser black shark v2 x headset when i attempted to activate the 7.1 surround sound software usin the code provided in thé box irecived message saying the product is already registered and  iam sure that this headset is new and unused please assist me in obtaining a new activation cod   

 Hello Razer Support,I own a pair of blackshark v2 x and my device has already been registered.However, i no longer have access to the activation code for the 7.1 Surround Sound software.Could you please help me retrieve or reset the activation code linked to my device?I can provide proof of purchase if needed.Thank you in advance for your help!

Hi there,  I enjoyed my DeathAdder V2 X Hyperspeed for 2 years. Before that I used my trusty DeathAdder (the first model) since 2009. I just love Razer! This morning I started my PC and I saw my DeathAdder V2 X Hyperspeed blinking twice, pause, blinking twice etc... no cursor on the screen, nothing.  I tried using different ports for my Razer dongle, different PC and laptop, removed the AA battery (wich i checked and was 89%), cleaned my lens with isopropyl and a earbud, … Nothing.  Can someone help me?

Hi all. I have purchased a 2021 Razer Blade. For my own Secuirty Purposes, I would like to wipe the SSD and reinstall a fresh copy of Windows using the Recovery Image. Is it possible to obtain this since the laptop is Second Hand? I have created a Razer ID and upon going through the Image Recovery, It is asking for Purchase Date, And all of my address details for Warranty etc. So I have halted the process of Registing this for now. I do not want warranty, I am just trying to aquire the legit clean copy of the Razer Recovery Image. I am assuming this won’t be possible due to Second Hand? (I do not want a Regular windows as i would like it as Razer come when fresh) Thanks

Just wanna give a huge shoutout to  RazerCustAdvocacy on Reddit. They spent the whole evening helping me with my warranty claim. It was so much better than dealing with my country’s razer customer support who won’t even pick their calls or reply to emails.

I have one question, how is this even possible? I’ve had them for only half a year, and the plastic is already in terrible shape. Please don’t give me generic answers like “Did you have any incident with them?” I’m too old for that kind of response. The fact that this happened after just six months is a complete disaster in terms of quality. I’m the only one who ever used these headphones in my house. 

I have the Razer Barracuda X wireless headset and it works perfectly fine on my old computer, I just built my new one no issues with the pc, but when I use my headset on my new computer it will randomly cut out and no sound comes through. I am unable to do the driver from razer because it says my headset is not plugged in. Need help fixing it. Headset still works perfectly fine on old pc and no cutting out but on new pc it cuts out all the time.Anything helps.

I wondered if anyone could help. My Razer book screen has just gone very very dark - almost too dark to see anything. The usual function/brightness buttons don’t help as it is currently max brightness. Any ideas?

Product number: RZ04-03800100-R3M1Hello everyone!I have been using my Razer Barracuda X for a couple years now, but recently I met an issue, which I cannot resolve. A couple days ago, my headset disconnected from my laptop (i dont use the dongle, i use the direct USB-C port), and since that day, I am unable to pair my headset, nor with my laptop nor with my phone. To be more exact: the headphone pairs, but the moment I wanna run any audio (ex. listen to music) it instantly disconnects. Because I have had it for a long time, it is no longer in warranty, so I am looking for solutions that might help, without having to change my headset, or getting it repaired by a professional.Things I have tried:restart laptop restart headset update drivers update firmware use the pairing utility tool Any tips are greatly appreciated!

I just bought Razer Orochi V2 just today it got delivered. Tried the dongle and it workes, no issues. But when I downloaded Razer Synapse, no matter how many times I try, my Razer Orochi V2 is not detected, same with bluetooth. Now I can’t update the firmware or customize my mice buttons, I tried every possible solutions but unfortunately it won’t work. What can you suggest to fix this please?

Hi all, The internal screen bracket that holds the screen connected to the “motherboard part” of the laptop is broken (please see picture). Does anybody know a solution for this issue? Are there spare parts available?  Thanks in advance. Otto 

Hi, I put my PC to sleep mode but when I woke up my keyboard RGB was working but it’s not picked up by synapse nor working. I tried unplugging the USB and replugging the keyboard and the RGB both stopped working. Is there any help that I can get ?  Regards,iimerniee

It does not happen often, but on a few occasions the cursor (trackpad and mouse) moves **very** slowly and delivers occasional random clicks as well.  CPU usage is normal.  Battery with good charge, also happens when plugged into wall.  Closing the lid and opening it again seems to resolve the issue.  No idea what triggers the issue.Very odd.

Hi.I have a wolverine v2, the button mapping isn't working on my xbox series x as of recent. I've seen a few comments on here about the same issue alongside an Xbox update or something, but I have not seen a solution and all threads get closed without a fix for everyone looking for one. 

Can someone help me recieve my activation code please because i do the resend new code but still dont recieve anything this is very annoying!!!

I'm trying to purchase a new 5090 blade 16 with 64gb option but only letting me choose 32gb, on the contrary you can pre order 64gb from other websites like amazon.de can anyone from razer help? 

My Barracuda X doesnt produce any sound from wireless mode, sounds like turning on/off, connecting etc, how do i fix this? many thanks.

Please fix this rubbish xbox app. Since the latest update, you can no longer map controller buttons in app.Editing a profile in app leaves you on a blank loading screen. This issue is not hardware specific (though I have wolverine v2)Do not mark this as solved until it actually is - I’ve seen other cases closed and marked as solved for this exact issue.

S/N.PM2126C02904740 and S/N. PM2043C02801818. I need two right triggers as rather heavy handed. I live in Guernsey 🇬🇬 in the channel islands. 

Helllo,I just got my Barracuda headset I am really happy with them,However, Synapse 4 does not detect them only via BT,Can someone help me to connect them?

Hello, My Deathstalker V2 USB dongle is not being detected by my computer.I have plugged it in directly to the motherboard and have tried to update the firmware on the usb dongle.I was able to update the firmware when plugging my keyboard in directly with a wire but cannot update it on the dongle.Is there something else I can try?Thanks!

Please allow firmware updates to be completely done through the razor xbox app. Without MacOs support what do you expect people to do ? It took awhile just to get this update and its frustrating that certain people don’t have a clear means to access it. Just make things more streamline.

How do I get a new dongle for my headset?