Razer Support

The headband under the Razer text opens on its own and its sponge is visible. Is it included in the warranty?

Recently I have noticed that sometimes when I set my headphones down, when I put them back on, the audio sounds like it has shifted to one side. It goes back to normal if I crank the audio knob to 100% then 0% and then back to the position I had it before. I am gently placing them onto my desk so I don’t think it would be something like that. Does anyone know a fix or have the same problem?

Hello guys! I’ve been dealing with this problem for a while and it has been bothering me, I’ve been using my Blackshark V2 Pro (2020) for 3-4 years now. I usually use it everyday for playing but for the longest time I have been using the 3.5mm audio + mic jack instead of the wireless one aka the dongle. When I tried going back to using the dongle so I can use the mic and play with friends it won’t connect anymore. I have tried switching ports, charging my headphones, even using the Razer Headset Pairing Utility but it won’t work. I have a suspicion that my dongle is the problem, anyway if there is any way to pair my headphones again or maybe buy a new dongle please answer! (P.S I also downloaded Razer Synapse 3) Thank You!!! 

Guys, after re-installing 7.1 surround sound, i cannot see the device or the field to put the password! It only says Razer Barracuda X 2.4 (Speakers) Can anyone help me please, since there is no razer support ticket?

My controller turn off middle update and won't turn back on 

I'm  having trouble registering my Blackshark V2 X, I've contacted support through the support site, I've asked a question here, but nobody's answered me for 3 days now, please, I want to use the 7.1 Surround Sound but I can't register my product to receive the code in my e-mail. @Razer.Aero @Razer.Speedcr0ss @Razer.Zionzedd @Razer.sushi.boi 

My Nari Ultimate seems to drop audio quality frequently. It will go from THX Spatial Audio sounds to non-surround sound without a visual cue. This happens even when i switch games or windows. I've tried deleting all extra profiles in case it was profile-by-window/program but had no luck. Sometimes when the headset cuts out the THX Spatial Audio either has A) no programs listed beneath it or B) all programs are grayed out (see screenshot). Usually the best fix for this is to simply switch THX off & then on, however I have had to restart PC a few times to get it fixed. This has been a constantly recurring issue and I would love to get it to just stay in THX and not swap audio quality between programs/screens.

I just got myself a new Razer Huntsman v3 Pro MiniI sat it up with the Synapse software but I noticed that my dot key is not working/printing a dot when pressing itThe synapse software is recognizing that I pressed the dot button whe I look at the graph for the accuation point for the specific buttonThe Key is also not mapped to a diffent shortcutI also tried to reinstall the drivers for the keyboardI also tired the Esc + Capslock + Spacebar while plugging the keyboard back in shortcutNothing worked What can I do?Thanks in advance!

Hello. i just ordered a Razer Naga X and it came today. i plugged it in, installed synapse and made a few macros. all of the side buttons work perfectly except 3 and 12 do not respond at all. i tried all the steps here https://mysupport.razer.com/app/answers/detail/a_id/4135 but they still aren’t working. i have had the mouse in use for 30 minutes.

I’ve seen several comments here about problems with the Wolverine Ultimate & the updated Controller app.I went ahead & hooked up my Wolverine Ultimate to see what would happen.  With the new version 1.7.105.0 release that updated the Wolverine V3 Pro firmware, it broke the UI for editing the button mappings on the Wolverine Ultimate.Screenshots from Windows 11 for evidence.It looks like the app team might need to dig out a Wolverine Ultimate & debug this.  I can also pull any logs they might want to see from my laptop with regards to the issue.(I used to do tech support myself & have no problems with getting logs, using RegEdit, etc., so just let me know what you need.)

I am encountering the same error while trying to update the driver for my Razer Kraken V3 Hypersense headset: "Please reconnect your device and click retry". Even though my device is properly connected to the computer, this error keeps appearing. The headset is correctly connected and functioning, but I continue to receive this error during the driver update process. I’ve tried different USB ports, and there seems to be no connection issue between the headset and the computer. I’ve updated the Razer Synapse software, but the issue persists. I also tried unplugging and re-plugging the headset, but the same error appears. Could you please assist me? pls

ฉันกำลังขอความช่วยเหลือเกี่ยวกับการเข้าถึงบัญชี Razer ของฉัน ขณะนี้ฉันไม่สามารถเข้าสู่ระบบได้เนื่องจากมีการตรวจสอบสิทธิ์แบบ 2 ขั้นตอน ขออภัย ฉันไม่สามารถเข้าถึงแอปตรวจสอบสิทธิ์ที่เชื่อมโยงกับบัญชีของฉันได้อีกต่อไป และไม่สามารถดึงรหัสยืนยันได้

I bought a raozor gold card from Walgreens store and it told me already redeemed, please help me solve this or what can u do to get this solved, thanks, I don't want to waste my money

Razer Barracuda White (RZ04-03790200-R3M1) writes device detection in Synapse 4 and that's it. no settings, nothing. 

i just bought my razer blackshark v2 x and when i try to activate it , it tells me the product is already registered , i bought it from amazon and i have all the reciepts and everything .is there a way to remove the registeration from the other acc or what should i do

Hello, I have Razer Kraken X Lite headphones, but the Razer Synapse program does not see them, and therefore I cannot configure their operation.

So I’ve had this item for almost 3 years.  The thumb stick has finally lost its connection to read the left position.Before I decide to haul off and buy a new one, is there a way to fix this connection? I have remapped, I have disconnected and reconnected to various USB ports.  I have restarted computer. I have reinstall Synapse. Nothing fixes the issue.   Can the d-stick be removed safely without damaging it further to check if the connection just needs to be cleaned or is something is stuck inside? 

I got a Razer Ripsaw HD new for streaming on Twitch Studio, and for some reason, the audio output from my console is really low, as in I can barely hear anything through my headphones.  I have searched for solutions, but nothing seemed to help me find a conclusion.  For reference, my computer is Windows 11.  Any idea what I should do?

Hi, I am currently using a raiju ultimate controller and some buttons are wearing and sometimes getting stuck. I’m thinking about getting a new one and was looking at the wolverine v3 (pro) controllers. I noticed that the left stick is at the top and the pad below it. I prefer having the left stick at the same height as the right stick. Is the pad and the stick interchangeable? Also are the controllers backwards compatible with windows 10?

When I connect my Razer DeathAdder v3 Pro mouse to my computer with a 2.4Ghz dongle, my current internet connection is disconnected. The 2.4Ghz frequency of the mouse conflicts with the 2.4Ghz frequency of my modem. I couldn't find a solution for this and I can't use my mouse wirelessly. What should I do? 

Background: I have a Razer Wolverine V3 Tournament Edition that I use for both my PC and Xbox Series S (with two seperate cords going to the xbox and PC). Everything has been working fine with profile switching for awhile now. Starting yesterday the controller has been stuck in some default mapping (M1 = X, M2 = Y, M3 = B, M4 = A, M5/6= no button probably the agile/focus functions) and on both the xbox and PC I have not been able to change it. I tried uninstalling and reinstalling the software and deleting all profiles but it will not get off the button it’s currently mapped to. The software also will allow me to edit any of the profiles even the built in ones (slot 1/slot2 ).

So i just updated my wolverine v3 pro though the firmware update and also installed the new synapse.In Synapse when connected via dongle my controller shows and says its in xbox mode, when i press function+select+A to change to pc mode nothing happens.If i connect via USB synapse does not even detect the controller in usb mode even though it is working in games.The older app from the windows store "Razer Controler Setup for Xbox" says my controller needs an firmware update and to disconnect the dongle, problem is if i disconnect the dongle and connect the USB cable it does not detect my controller anymore. just like synapse...I tried running the firmware upgrade again and it says it need’s to be upgraded, even though it finished 100% without errors, it still did the firmware upgrade again and it still says after upgrading that it still needs a firmware upgrade. Right now i cant configure anything on controller in any of the app’s…Did

Dear , Christine B. , Honey A. , and Niel L. Responding on Reddit On Behalf of  RazerCustAdvocacyI Found This Article On Reddit  Because I Had The Same Issue, My Battery got swollen  And touchpad buttons didn't work : https://www.reddit.com/r/razer/comments/1bnmmvi/where_did_you_get_replacement_battery_razer_blade/ which led me to Private Message RazerCustAdvocacy whose response was :“your unit falls under our legacy model, so there's a chance that we may not have the specific part it requires. Please refer to this 

When trying to set a path for call of duty I’m getting a pop up telling me I don’t have permissions to do so. I’m running in administrator call of duty is downloaded through the Xbox app after messing with a couple things my computer starting running very jittery even after a restart. I’m now recovering files to last night someone please help😂😭