Razer Support

Hello,  My Huntsman V2 TKL keeps disconnecting, and it’s definitely a software issue. I can reproduce it easily if I put the lighting at 100% in the synapse app the keyboard keeps disconnecting and reconnecting every few seconds and when the lighting is at 50%, the disconnect suddenly stops and the keyboard works normally.That is until I connect another USB device or even a Bluetooth controller, then it starts disconnecting again. I’ve tried everything, trying different usb ports, changing the USB-C cable, completely deleting all Synapse software and then reinstalling, trying Synapse 3, trying the beta, deleting the keyboard and reinstalling again, I have done every single update under the sun and it keeps happening. I have other razer devices as well, namely the kyo Pro Webcam, Goliathus Chroma extended mouse pad and a wired Viper 8khz mouse. None of theme have these issues, it’s just the keyboard, and it’s frustrating as hell.

My Razer Basilisk Ultimate mouse is having issues with being detected by Synapse/my PC when I connect the USB cable directly to the mouse. I found this out today because my mouse was low on battery and I wanted to charge it while still being able to use it by plugging the USB cable directly into it. My mouse was working just fine yesterday with a wired connection and this only started happening today. Now, if my mouse battery dies/runs low, then I have to stop using it and charge it wirelessly on the dock/via wired connection. The mouse works just fine when the USB cable is connected to the dock while the USB dongle is inserted into it. It shows in my Bluetooth & Devices in Windows settings, in my Device Manager, AND in Synapse. But as soon as I unplug the USB cable and plug it directly into the mouse, then it says the mouse has a "Driver Error" in the Bluetooth & Devices in Windows settings. Device Manager doesn't list it under "Mice and other pointing devices

offered tremendous help during the long fight with a faulty Razer 17 laptop.Kept  everything going and everyone was happy in the end,With the help form the guys in support ,,,, (*The email address removed for privacy/security reasons.)

A long process trying to tame a faulty Razer 17 has come to a very fine and successful end.Thanks to skilled, patient and fine guys in support! Well done ans keep up the fine work and you will always have my and your aother customers’ support (*The email address removed for privacy/security reasons.)

Hi so I made a purchase today, I was looking at the billing details after I was done paying by the help of my dad. I made a spelling mistake on my email. I know that Razer sends confirmation emails and if I don’t confirm the shipment they won’t send it to me. My original email was (Removed email) the mistake was this  (Removed email) Is there any way I can fix this asap? The product that I purchased was a “Razer Wolverine V2.”

Hi, i have problem with razer synapse with my BT headset connected to pc via dongle.When i have installed synapse 4 equalizer and other settings doesnt work.This headset works only on synapse 3 - eqalizer and other settings works perfect. 

My Razer Blade 18 idles at around 10~15W with 0~1% CPU utilisation. This causes the fans to be running audibly even in Silent Mode and sitting doing nothing. I have tried looking deeper into this issue and found that the laptop does not use package C-states, as shown by the screenshot from both HWinfo and Throttlestop, showing 0% for all package C-states. I’ve tried a couple of things from fresh windows installs, resetting to BIOS defaults and updating drivers firmware etc and nothing has had an impact. I’ve tested the ROG Scar 18 with a i9-13900HX that idles at 2W and doesn’t exceed 10W when using the Chrome. This is the normal behaviour that I expect. 

Hello Razer Support,I own a pair of blackshark v2 x and my device has already been registered.However, i no longer have access to the activation code for the 7.1 Surround Sound software.Could you please help me retrieve or reset the activation code linked to my device?I can provide proof of purchase if needed.Thank you in advance for your help!

Hello everyone!!I bought razer kaira headphones.I connected it to Hbox , there is a sound , but there is a rattle and they turn off and connect at this moment , if there is a cut , sometimes the joystick also loses connection .can you tell me who had such a problem and how was it solved?Thanks for earlier!!! Xbox series x  Всем привет!!!купил наушники razer kaira .подключил к Хбох ,есть звук но проявляется скрежет и отключаются и подключается в этот момент если срежет есть ,иногда джойстик тоже теряет связь .подскажите была у кого такая проблема и как решилась она ?спасибо за ранее!!! Xbox series x

Hi, looking for any help. My late 2019 base Blade 15 1660ti has recently started booting into hibernate or sleep mode (no idea how to tell which is which but regardless it’s an issue). When this happens the machine will not turn the screen on and pressing mouse and keys does nothing. I can sometimes get it to boot but in order to do this I have taken the back off (out of warranty anyways so who cares) and disconnect the battery to let the system discharge then do some weird fumble in reconnecting the charger or battery in different steps to get a boot to desktop. what have I done to try fix/diagnose?Clean install of win 11 - no change disabled sleep and hibernate in power settings - no change installed latest synapse - nothing  latest nvidia drivers - nothing secure boot - nothing once again bios repair and check - nothing nothing nothing tried to disable modern sleep mode in

I can’t make a purchase here in razer because I lost access into my authenticator from my previous phone, can some one help me because I need to make the purchase right now because of limited time offer. Thankyou for your time.

I bought razer blakcshark v2 x headphones, but I can't get the 7.1 sound activation code due to the fact that the product is already registered, what should I do if I didn't register anything?

Hello, my Blackshark V2 X headset, which I received just a few hours ago, is leaking sound. The other person can hear themselves while talking, and music/media sound is being transmitted to the other person. I uninstalled the Realtek drivers, but the problem persists. I know this is a software issue. Please help.

I purchased my controller directly from Razer.com; however, I have hard time registering my v3 pro controller for warranty.  What should I do?

Incident: 250406-000328Hi, it's still the same. I'm still getting the same screen. I'm sending it to you so you can see it. It's true that they sent me an email with a code, but it won't let me continue to make the purchase. I'm getting the phone screen. I don't understand why it won't let me go through and make the purchase. I look forward to your help. Thank you very much. Hopefully, you'll find the error.

So I have bought the headset Razer kraken V3 pro 3 years ago. They broke around year ago. In polish consumer law it is said, that if a warrantor exchanges an item for new one, the warranty is refreshed anew. I'm from Poland and I bought it in Poland. I was in contact with "vip" Razer team, but they just say they do not care about polish consumer law, they just act as if it does not exist and just say due to warranty regulations they have and the entry that the warranty is up to two years nothing can be done. But there are entries in it that say, that consumer law from the buyers country are also valid I said. THEY DO NOT CARE. Beware, they have law for nothing.If anyone wants to check polish law about it, it is article 581 of civil code. 

How can I get a replacement?

I bought a razer blackshark v2 device. When I try to register the device, it says - this device is already registered, please contact support. (Removed serial number) RZ04-03240100-R3M1 Can I find out if the headphones are original and can I activate them on my razer profile? This is required as a basis for return.

I won a razer viper v3 pro white edition through Google play. I did the auto redeem and now when I try to check the status of my order it just says error occurred. I thought maybe I didn't redeem it so I tried again and it says the redeem code can't be processed (not the exact words I don't think). I don't have a PC so I was planning on giving it to my son. Now he keeps asking about it and I have no idea if it's even coming now. Does anybody know how I can check if it's actually going to come, or if im just out of luck? My account also says I have no orders this year so that leads me to believe it's not going to come.

Hello! Recently, I bought the Razer Blackshark V2 X but I have problem with the product "This product is already registered. If you did not register it, please contact Razer Support" , which means I can't get the activation code via my email to activate the 7.1 surround sound features. I looked around in the Razer community for a fix. How do I fix this problem? Please helpi bought it from amazon

When i was trying to unlock my my razer product’s 7.1 surround sound, i forgot to log out my trial account and my 7.1 surround sound code was activated in trial account and i want to transfer the 7.1 surround code to the my main razer account. How we can solve this problem? Please help me.

Hello!, i buy a razer blackshark v2 X, but I can't register this device, can you help me?

Hello,This is a follow-up regarding the support request I submitted on March 5th, 2025 concerning a 2FA issue (unable to receive SMS code and account lock for 15 minutes). I received an acknowledgment, but I haven’t received any further response or solution since then.This delay is causing a lot of inconvenience, and I kindly request urgent attention to my case.Please update me as soon as possible. 

Razer BlackWidow v4 X keys are unresponsive or double typesThis is really annoying - all software etc is up to date. Tried on other computers as well.This is a terrible device to use. Help please!!!