Razer Support

my headset updated to the latest firmware but it keeps telling me update available

As of this morning when I turned my Blade 14 on the thunderbolt ports no longer recognise anything connected to them. They work for power, but no thunderbolt connection for accessories. There is no Thunderbolt device lised in Device Manager. I have rebooted, run all applicable updates, updated AMD, run a repair on all Razer software (synapse etc.), run /scannow and dism.exe commands. I am now at a loose end and cannot seem to find a solution. This Laptop has had no end of minor issues since the day it arrived which I dealt with as I like the laptop. Does anyone else have a solution for this? I can see similar support posts with this issue but no clear fix, just a “I’ll contact you directly” message before locking the thread.

I recently bought the Razer Blackshark v2 x due to its surround sound but then I was trying to register and it said it was already registered. Please help 

chroma app fails to launch every time since uninstalling and reinstalling

I have purchased a brand new Razer Blackshark V2 X with its seal still there and peripherals except for the scratch card, and when I tried to register the product, with its serial number and all, it said “Product already registered”. I have done it lots of times even trying it on different browsers. I also tried the surround sound request page but after entering the serial number all it said is “Please register your device to continue with your surround sound code request.” which only confused me even more.I am willing to cooperate with the proofs of purchases, and the product information to solve this, please help.

When trying to register the 7.1 sound, it does not accept the activation code. What email address should I contact?I do not have the 7.1 sound activation code in my box. After registering the product, the activation code did not arrive in the mail. What should I do?Razer BlackShark V2 Pro 

I recently bought the headset that is in the title, brand new. I was able to register it without a problem. However, I did not receive a scratch card nor did I receive an email when I registered it for the 7.1 surround sound code. Whenever I try to go on support and request another code, it tells me that I need to register the product again, which of course it does not allow me because it is already registered to my account. Would like some help regarding this issue. 

The seat plate/gas lift assembly for my Razer Iskur has broken at one of the weld locations. My chair is out of warranty but I would like to buy a replacement part so I can continue using the chair. Does anyone know where I could find the replacement parts?

I have a Razr Iskur RZ38-0277 chair with a broken seat mounting plate part (H) in the manual.  This is the second time this has broken, withing regular use.  The first time it broke i was within the warranty period and was sent a part to replace.  I am now out of warranty but would like to know how to get replacement parts for this.  As I read the forums and online is seems to be a major issue with everyone breaking the same part.  I would like to know if this is covered under and extended warranty or recall?

i recently lost my 2FA connected to my account and now i am unable to use my gold points and they are just sitting there i cant change anything in settings as it requires 2FA and i can basically not do anything rn .i have been trying to contact support via live chat but it  is showing “no agent available right now” since yesterday .

Hello! wondering if there is somewhere on this website to order specific parts for a razer iskur? both of the arms on my iskur are damaged and i would like to replace them as the main unit works just fine.

My wife has a V3 (sorry about title, can’t edit it) keyboard that suddenly went haywire. There are 5 lights underneath the DEL END PG DN keys and all of the sudden the second light from the right began flashing red and all the keys on the keyboard began randomly flashing. Within 10 seconds or so that light went solid for a second and then all of the lights on the keyboard went out and the keyboard stopped working, no key response at all. Tried using it on another PC and while it came on the red light was flashing. The rest of the keys were flashing randomly and it was sending all kinds of random letters to the PC until I unplugged it. The serial number is 102324F52807067 and it was purchased in Oct of ‘23.Is the keyboard dead or is there something we can do?

My Razor Kraken V3 Pro mpower button has become more and more unresponsive. In the past three weeks, I had to really push the button hard for it to turn on, and now, it doesnt turn on at all.  

My Viper V2 Pro USB dongle stopped working, is not detected at all, I trying on 2 different PC, I saw that many people had the same problem. The same works with the cable, but when the USB is connected, it keeps connecting and disconnecting each time.I would like to solve this problem please.Meu dongle USB Viper V2 Pro parou de funcionar, não é detectado. Tentei em dois PCs diferentes e vi que muitas pessoas tiveram o mesmo problema.o mesmo funciona no cabo mas quando conecto o USB ele fica conectando e desconectando a cada segundo.Gostaria de resolver este problema por favor.

Hello community, I have the following setup:Razer Blade 15 RZ09-03100 with Windows 11 and a Geforce RTX 2070 Super installed in the Razer Core X. The latest drivers, including those for the Geforce, are installed. Now I've noticed that as soon as I start an application, and here even YouTube in full-screen mode at 1080p is enough, the notebook starts to “lag.” You can hear the Core X fan revving up, but the display quality is still extremely poor and there are constant freezes. The same thing happens when gaming, of course.When I look at the utilization via the NVIDIA interface, the CPU utilization is sometimes at 100%.I am using a WQHD monitor connected via DisplayPort.Do you have any tips for me on how I can determine the exact cause?Thank you.Translated with DeepL.com (free version)

previously the detect function showed unused ports on my ARGB controller but now its detecting 80 leds on the ports that are not connected, (1,2,3) connect ports (4,5,6) seem to be detected ok but im unsure if this is a limitation of synapse4 or if something else has changed,  ignoring the issue with detection is anyone aware of a manual way to disable these ports ( tried to set Led count to 0 etc ) but so far nothing works. 

So I just acquired my razer kiyo and installed synapse, but the led light never turned on and the webcam wasn’t being recognized by any camera apps. when I go to update the firmware, it does say it needs to update. However, after about half a minute sitting on zero percent, the webcam disconnects from my computer and the update fails. 

hey i verified the device plz send me the activation code 

I recently acquired a demo unit of Razer headphones but it did not come in a box and it appears that the serial number sticker is not there anymore. Is there any other way to find my product’s serial number? Or get an activation code with my razer id? I am in South Africa

I don’t have much experience with computers. Basically, my audio has stopped working on my laptop entirely, no bluetooth, no internal speakers, nothing. I was following tutorials and things online and accidentally fully deleted the audio driver. I had a feeling I would need to get it anyway, but I am struggling to find where just the audio drivers are for my specific model. Is there an easy way to access that, or do I need to do something else? Before anyone asks, yes I have done all of the other things like uninstalling and reinstalling, updating drivers, etc.

It’s currently 1am and there are still no answers as to why my 2020 blackshark v2 wired headset isn’t responding to any equalizer changes in either synapse 3 or 4. i’ve uninstalled them both clean since 9pm, restarting, then reinstalling them again; i’ve looked around my pc, device manager, and even unplugging the jack out of the sound card then into an audio jack  but still nothing, the pc doesn’t recognize the headset without the usb sound card. i’ve recently swapped an ssd in my pc, i don’t have run a gpu, i’ve had this headset since 2022. (just some random info that could help solve this.) it’s been a long day, im tired, i just want to game with some decent sound quality. help

Hi, can you tell me how to activate the macro recording function on Razer Huntsman V2 Tenkeyless? Fn+M doesn't work, and I can't find this option in Razer Synapse.

Hi. "Ps5 not recognizing Bluetooth device."Is the error message when I try connect naga v2 light speed mouse.Ps5 sees naga dongle but won't connect.Switch is set to Bluetooth not 2.4.Have downloaded synapse to another pc and updated mouse.  What's the go. Exchange mouse for a Logitech?Which was a plug and play.  

So, I have the gamer room app, and I had the Aether lamp pro, the light sticks and two cords but I did not keep the labels with the QR matter codes or anything after I activated them on my app. For various reasons I reset the password on my home Wi-Fi network, and they all became disconnected, and I need to re-add them, but it is asking for the matter QR codes again. Where can I locate them now?AserLV, NV