Razer Support

Hi there, good day  I know this is prolly repeat topic but urgent help needed on how to power on my blade 14 please. Im a super light user and didnt use the laptop for months (maybe that’s why batt drained). Just checked, warranty is already over in Aug this year too :( The adapter is still working, light is on, I’ve tried the press the power button 10sec method where i plugged the charger in and pressed the power on button for 10s and also tried the wake from sleep method where I unplug the adapter while still pressing down the power button then release , wait for a sec seconds before plugging the adapter back in and pressing the power but none works :( Still no lappy light. Can anyone share what else I can do please. Super thanks! 

I bought 1980 + 260 genesis crystal using 29.99 razer gold coins for the Wings Promotion. I haven’t got my crystals but they still took the coins. I tried sending a ticket but I haven’t got a response at all after lots of time has passed. Also sorry for my bad english, it’s not my first language

I have issues with my Basilisk V2 as the title describes.I have tried compressed air, cleaning, adjusting the resistance, updating firmware, more or less everything, but it still jumps and skips when I scroll.It’s getting to the point where I am considering buying a new mouse, because this issue is seriously starting to grind my gears. 

I bought the razer viper v3 hyperspeed yesterday and after a few minutes of playing today the mouse stopped working, and when checking the razer app sometimes it doenst show up and when it does it says its off while it has a brand new battery in and is on with the dongle plugged in.

Good evening. I recently bought the Barracuda x chroma and I am trying to pair the set to my pc ( i dont have bluetooth) with the usb C but it wont pair.When i connect to my Razer synapse app i see the icon of the headset and if i hover my mouse i get the pop up     " device is switched off"I tried connecting the set to my laptop with bluetooth and it was succesfull but on my pc I can not. The problem is only with the usb-c dongle. 

As the title says, my viper ultimate has stopped working on USB yesterday. It worked fine till the day before. The cable works fine, I connected the dock with the cable and it is recognised, but the mouse isn’t. The DPI led lights up red but no response on my PC, no audio queue for USB device being connected either. The dongle is broken already, it keeps connecting and disconnecting on insertion which is why I was using the mouse with the USB cable. But now even that has stopped working.

Hello razer, i have problem with razer blackshark v2 x 7.1 sound. I am trying to register my headphones but it says that it’s already registered.

HI,How do i order a replacement battery to correct the swelling in my Razer Laptop. Product No: RZ09-0367CE53.RegardsJason

Hi support team/community. My laptop has a bloated battery. I’m looking to purchase a replacement battery. I saw on https://mysupport.razer.com/app/answers/detail/a_id/404/~/how-to-replace-the-battery-on-a-razer-blade that I need to reach out to an authorized razer repair centre, and all the options available tome online look sketchy. The model is currently out of warranty but any advice on how to go about purchasing a replacement part from Razer would be greatly appreciated. Thanks, 

My  shipment is lost, but status is delivered. DHL Ireland confirmed that case is close and keyboard lost. Who I can contact, isn’t small amount, 199e.DHL tracking number: 1637675653.

Hello, the code for 7.1 surround sound did not come, please help.

I`ve got a Viper V2 Pro, with the hyperpolling wireless dongle.On any higher polling rates than 1000 the mouses cursor starts lagging, and it feels like its on a lower dpi than it is. Now this lag happens too if i just connect the mouse with cable to the PC to charge it.Does anyone have ideas whats going on?

today my mouse suddenly disconnected from my computer. I tried to make it work wired/wireless by plugging it into different usb ports to no avail. I bought this mouse about 6 months ago and it has not suffered any physical damage or any kind of harm, but it suddenly broke today. 

I’m having a Issue with my microphone on the Headset. Everything I talk, It sounds low, then Spikes up to Loud.. Then After a Short while, it sounds low. I tried looking through many settings on this and Hardly anything works. Any help would be Appreciated.

Hello,After several tests on two different Xboxes as well as on 3 different controllers in order to rule out any problem coming from Xbox, my microphone on my headset "Razer Barracuda X" does not work. I have the sound in the headset but impossible to speak with the microphone. Of course I have just bought a microphone on the Razer website which still does not allow me to speak.could you tell me about the steps to follow in order to be able to use my headset as well as my microphone

I have recently installed Synapse 4 and then the corresponding firmware and Bios updates.After completing them all successfully, Synapse 4 still says I need to install a firmware update. Can someone please let me know if this is normal?Thank You

I got Razer Viper V3 Pro 5 months ago and left click stops working. I cleaned and updated the firmware but it still same.

Hello,I have a general question regarding invoicesI'm working on B2B contract as a programmer, for that i needed to become sole proprietor and have my own accountant to which im providing all invoices every month.I can send her only invoices from products that are connecting to what im doing, meaning they could be invoices from buying keyboard, mouse etc.Such invoice need to have my taxpayer identification number. Im VAT-EU payer.I remember i wanted to buy something from Razer website and needed that on the invoice and that time, Razer support was telling me that there is some EU-directive which don't allow them to do that. Can i ask what directive was that?Sorry for this question but in Poland if i want to buy something to my work, they always have to add my taxpayer identification number to the invoice so im wondering whats the difference with that outside of Poland.

I’m sending my laptop for repair. Do I have sent the charger with it

My Wolverine V2 pro controller is connected through a usb wireess dongle to a usb port at the back of ps5. My blackshark v2 pro headset is also connected through a usb wireess dongle to another usb port at the back of ps5. when both are connected this way, the controller becomes so laggy that it is almost impossible to play. It seems there are interferences between the 2 usb dongles when there are close together.To solve this issue, I have to connect one of the dongle with a usb cable. This way I can put the dongles far away from each other and the controller is not laggy any more. I do not expect this kind of issue with product from razer. I am wery disapointed. Is there any solution to my problem ?

Hello. Recently my Razer Kraken V3 microphone has extremely low volume through Windows and online games such as Marvel Rivals. It previously worked perfectly.When speaking normally, I only get 10% or maybe 15% input volume. The odd part is that the mic volume seems to work fine in Discord. I have uninstalled/reinstalled all Razer software and currently have Synapse 4.0.86… installedMy Windows System>Sound>Properties is set to 100%There is no Windows setting to turn off audio enhancements for input devices, only outputThere is no Mic setting in Synapse with my Kraken V3 X selectedDrivers are up to date I see that I am not the only one with this problem. Do you have a solution or should I get a replacement/refund?

To anyone that owns the Black V2 X 3.5mm, is it possible to use both the speaker and mic if you don't have both the headphone and mic port? I only have the headphone port because I'm using a laptop. Because if not then I would have to get the USB and refund this one

I just bought my blackshark V2 x on shopee online. When i want to register it says “This product is already registered. If you did not register it, please contact Razer Support" .How can I solve this...

I CANT GET MY NEWLY BAUGHT AND ORDERED BLACKSHARK V2 X MIC TO WORK WITH 1 3.5MM JACK AND ONLY PLUG AVAILABLE ON MY LAPTOP HELP ME PLEASE

"What is the number of ROPs in the NVIDIA GeForce RTX 5080 GPU within the Razer Blade 16 2025 laptop?"