Razer Support

I bought this laptop within the last year, and one day my phone fell out of my hand and bounced on the screen. And it left a small crack but it was underneath the screen, I couldn’t feel it. I’ve hooked it up to my tv to make sure and it still works.  What would be the best way to go? if I send it to Razer to be fixed how much would it be and how long would it take?  If you would like you can email me @ woewinter666@gmail.com Thank you for your time, I hope someone can help me. I would like to get the process started asap.

I would like to know when, where, and at what time was my razer gold gift card used.  I have not used it yet it says it's invalid   

I just lost my Orochi v2’s 2.4 dongle. Although the bluetooth works fine, but i still miss the feature of connecting 2 devices and also miss the dongle while gaming. Can anyone from the community or razer support help, I am also open to buying a spare dongle if possible.

Attempted to power on the Wolverine V3 Pro this morning, lights flashed on the controller but would not connect to Xbox wirelessly. Unplugged the dongle, turned off Xbox, plugged in (wired) Wolverine to Xbox, still will not connect.

I've connected the controller to my xbox with the cable and it won't connect to the app(or the app doesn't see it). What can I do?

I’ve been dealing with the A “Space” T and “Enter” Keys all failing to function and requiring multiple hits and then it fires 2 or 3 . Can we get a fix?

I have a new keyboard, when I turned on my PC this morning the 123 keys were typing in as !@# so I tried a factory reset, now they keyboard just does this reactive green color and doesn’t type I’ve tried uninstalling the drivers, updating the firmware, Factory reset, a new cable, a different port and a different PC. They keyboard worked completely fine last night. Never been dropped, nothing spilled on it. It just did this out of nowhere.

  How can I solve this problem? The screenshot is as follows

I ordered the Thx Spatial Audio 28 Feb 2025 Order Number: RZUSWP1000001874851and used 50% promocode on this. My order cancelled automatically (because of troubles with a card)But I tried to order again and I cant use my promocode. Waiting for your help, thanks.

I am having the classic double-typing issue with my Razer Black Widow V4 keyboard, specifically on the g, enter, t, and space keys. It has become quite a burden, especially when attempting to interact with my terminal, as double-enter can mess up compiling and such.I have tried just about every troubleshooting step I can possibly think of, and there is no apparent damage on the keyboard. I have tried it with and without synapse running, I have tried updating, and resetting the software on it, and I have tried cleaning out the keys with rubbing alcohol. Everything short of physically removing the switches, and re-soldering them back on has been done. It started doing this about a month or so after I got it, and the issue only keeps getting worse over time. It’s starting to become un-usable now.

I am writing in concern of my card i bought online just the day before yesterday, a 50 dollar has already been used and i talked to the seller but they said i should talk to the Razer support first before anything and that's why i am writing, i really need your help in this 

I have bought today Blackshark v2 x. When i am plugging headset in, one side doesn’t work, while the other side and micro are working. This headphones has 3.5 mm analog connections. Have u guys andy ideas what can i do? 

When I play Apex on my Razer Blade, the temperature reaches 85 degrees. I put it on a stand so it doesn't block the fan. Any other suggestions?

I bought a razer blackshark v2 x headset and I can't register it, it says that this device is already registered

Hello I bought a razer book 13 used and wanted to restore windows but I was unable to do so. I have just been running linux for a month but would like to go back to windows. I downloaded the restore files from your website after I put in what model etc I had and when I try to boot of the usb I just get a bunch of different BSOD. Any idea how to fix these? Thanks 

Recent updates to Razer Synapse has bricked the 2.4 GHz wireless dongle of almost every Razer Nari Ultimate headset. I’ve been using the headset for almost 3 years now and the dongle suddenly gave up working one fine day. I am seeing on this forum that multiple Razer Nari Ultimate users have been facing the same issue very recently.The issue:The dongle does not get detected by the PC nor does it connect with the headset. It very rarely gets detected but immediately disconnects as soon as I try to play any sound from the PC.The headset itself works fine when it is connected via the 3.5mm jack. So this is most definitely a software issue that partially bricked the dongle from connecting/updating firmware. Using the 3.5mm jack cable is really infuriating as it defeats the whole point of buying a wireless headset. The headset also doesn’t get recognised on Synapse, therefore none of the features(such as Haptics, Game/Voice audio control, Mute button)

I bought 3 razer gold card codes totaling 110 USD, and the codes seem to have been used.

I am writing in concern of my card i bought online just the day before yesterday, a 10 dollar and a 5 dollar both of them has already been used abd i talked to the seller but they said i should talk to the Razer support first before anything and that's why i am writing, i really need your help in this  88811268603166 87201809758562

Hey everyone! I just lost my usb dongle of my Razer Viper V3 hyperspeed and i just want to know if i can buy a new usb dongle for it. I cant find my serial number in my mouse because i just threw my box mouse then I dont know to where to find the serial number in my mouse 

I saw that there was an update from the Razer Synapse application, I clicked and downloaded it.But when I try to install the driver I downloaded, I get a warning that it is already installed. Driver update warning still appears in Synapse app RazerUpdater_v1.1.1.3_KI890-BIOSv0205 

Some time ago I bought the Razer Viper Ultimate model, the mouse works completely, I have been using it for a while, the only problem is that it does not connect wirelessly, I have tried everything I have been told but I still can not use it wirelessly, I tried in the pairing program but the program does not detect the usb dodgle, and it wasn't until later that I realized it was because the dodgle was configured for another mouse, then I had to download the Razer USB HyperSpeed Dongle Utility to be able to configure the usb for my mouse, but it doesn't have the model of my mouse, I don't know what to do anymore and I would like to use the mouse wirelessly, so I would like very much if someone could help.

so whenever i use my mouse plugged in it doesnt let me move it at all and it says the mouse is not connecting but i can still the keybinds on my mouse it just wont tell me its there and wont let me move it but when i disconect it the mouse will work perfectly fine but i cant charge and use it and i need help with that

Everything was working fine. Then I started playing APEX for 5 minutes to check the quality and after turning it off, the screen started going black for a few seconds every 5 seconds or so. After a while, it stopped going black, but there were flickering horizontal lines across the screen. To try and solve the problem, I attempted to update the firmware from 1.0.3.0 to 1.6.0.0 but I encountered a problem that many others have clearly had. I connected my screen to the USB-C port on my PC with no adapters whatsoever and the update button is still greyed out. I tried contacting support and after entering my serial number, Razer explained that I am not entitled to receive any support as the warranty has expired. That was very disappointing to see. Reputable companies do not operate in such a way IMO. I'm hoping that I will receive some support from a member of Razer here to help fix this problem. Many others are experiencing it. Kindly fix this problem with the

I have had a Tartarus for years (back when I think they were called N52 keypad and where owned by someone else) and I have loved them. I recently installed Synapse 4 and I have been unable to assign numbers lock to the thumb pad. I uninstalled all of Razer’s software and deleted any files in the Appdata/Local folder. Rebooted my computer and did a fresh install. I was able to then program all my keys except the thumb pad. I have tried assigning it as a keyboard function and as a number pad function. I can’t even assign any function to it at all. It’s the only part of the device that will not allow me to make any changed. Any help would be appreciated. Christopher

As the title says, i got the Explorer.exe application error popup after installing razer drivers and synapse when I shut down my pc. Someone knows how to solve this problem?