Razer Support

Hello,Based on other submitted questions, I doubt anyone will bother to respond to this, especially support.First, your $100 Kraken for Console headset sucks. Second, Synapse 4 doesn’t appear to recognize them even though my research says to use the latest software. Third, I can’t find any drivers for them. And finally, when I use them in conference calls, I’m told I sound really bad.  Distant and muffled even though the mic is right next to my mouth.Very disappointing.  If I could give negative stars, I would.  It’s bad enough the Barracuda headset (Razer as well) didn’t even last a year before the mic stopped working completely.

Hello,I bought the Razer BlackShark V2 Pro (Xbox Licensed) but I was surprised when I noticed that I couldn't share my screen with the Discord application on Xbox.What do you suggest as a solution? (Spoiler Alert: I've already done the manual update on my PC)

Hi team,  Searching far and wide and come to no success. I can see games like CS2, DIABLO 4, CALL OF DUTY and VALORANT. All have THX logo and the function to select THX Competitive or THX Immersive except for Valorant.I see that Valorant is in the supported games for THX. Am I missing something? Using Blackshark V2 Pro White Edition (2023)Running Synapse 4THX drivers all installedThanks, 

Hello! I tried reaching out to Razer by e-mail, but I found nothing. So I am asking the question here, hoping someone will be able to reply. I’d like to preorder the new Razer Blade 16, on the European website, because I live in Portugal. For European orders, does Razer ship their laptops from an European warehouse or do they come from USA or Asia and I’ll have to deal with import fees charged at my local customs? Or does the total price to pay on the website already include EU import taxes? I can’t find this information anywhere. Yes, I’ve searched before posting this question.

Hi I have razer blade 14 ryzen 9 with rtx3070 model. And im trying to learn about expanding storage on my device.I am a little confused by the support article https://mysupport.razer.com/app/answers/detail/a_id/5381It says “Storage (Installed 1TB SSD (M.2 NVMe PCIe 3.0 x4) Storage (Maximum) NVME or SATA-III, Single Sided, expandable up to 2TB SSD (M.2 2280) ”What im confused about is the “up to 2TB”, I have found samsung ssd that has up to 4TB and im wondering if it would work or not. What is the reason behind this wording?SSD i mentioned is Samsung 4TB M.2 PCIe Gen5 NVMe 990 EVO PLUSThanks for the help

So I got a few razer gold cards for my girl friend to buy buy her kids a video game got them digitally from pc game supply and eneba i have done this same is the past with no problem but this time they came back a code already redeemed we are using a ps5

Hello, I want to get a razer activation code.

Hi all.My blade has been sat around for months now without a screen as the original decided to stop working one morning. I do not have the original screen anymore but noted it was a B173HAN05.1. Replacement after replacement from various eBay sellers here in the UK resulted in no fix even though the model number is the same, each time only displaying flickering lines of magenta and yellow in similar patterns. I also replaced the eDP cable (DA750 i think) in my case, though the cable does have a sticker on it which states 240hz even though the monitor claims to be 300hz. I might try replacing the cable again but they are expensive and hard to get a hold of.I am posting to ask if there is a definitive parts list available for these models. Including where to source the components. My laptop is obviously now out of warranty and razer obfuscates their support emails behind layers of serial number verification and such so I made a post here. Hope someone can g

Picture attached.added color to show wasted space for the tiny drop down window that only shows a short list of available macros.When adding a macro to a hotkey is the drop down window Tiny for anyone else?It’s annoying scrolling on that little window.The macro list to pick from doesn’t even fill the window it sits in, there are more widgets to the left than what it can show for macros.

Hi there, After a reset and formatting my laptop, my trackpad mouse only is functionnal. No left/right click, but it become functionnal until the laptop stay powered on since minimum 1 hour. Before that 1 hour waiting, nothing is happening, only the mouse but no click...I have made all drivers updates, uninstall/reinstall, windows updates, razer update bios… Can anyone help me please? 

The discription of the inside of the ear cup is huge for the Kitty Edition BT compared to the other Kraken models. I mean is there an error in the size discription of the Kitty Edition BT or are there other Kraken models with the same huge ear cups? Does anyone here have them both to compare? I have the Nari Ultimate which has quite large ear cups but I'm looking for a light weight alternative.

Hi,I’m experiencing an issue with my Razer Huntsman Mini keyboard. Some keys — like Enter, J, P, and ) — randomly stop working. Sometimes they respond normally, other times they don’t register at all. Here’s what I’ve already tried:• Tested the keyboard on multiple systems (Windows 11, Windows 10, and PS5) — same issue everywhere• Tried different USB-C cables and ports• Reset the keyboard (Escape + Caps Lock + Spacebar)• Updated to the latest firmware• Installed and uninstalled Razer Synapse• Checked all system settings, including keyboard layout and power management The issue only affects specific keys, and it feels like a hardware fault (possibly a bad PCB or switch contact).The keyboard has never been dropped and never came in contact with any liquid. Is this something I can get a warranty replacement for? Thanks in advance for your help!Product nbr: RZ03-0339120

I have  month old Blackwidow v4 75%, and a handful off keys have started double typing. This is not an uncommon issue, and I see regular posts about it here.Currently it is my F/L/E keys, mostly. Sometimes other keys have it happen.I have tested with Synapse disabled, and I have cleaned out beneath the cap - I have NOT removed the switch itself and cleaned under that.Usually this seems to be a Firmware fix, but there is now firmware available for this keyboard (yet).

Dear razer support team!My deathadder essential mouse (that I just opened) was already registered by someone else. Because of this it didnt show up on razer synapse, therefore I cannot customise its settings. What can I do, so it will show up on my app?

Hello,I have this model: Razer PORTATIL Blade 17 (D8-NT/Win 11/17 3/QHD-240HZ/I7/RTX 3070 TI/16GB DDR5/1TB/TBT4/PCIE GEN4)When I watch videos on YouTube, Netflix, etc., after about twenty minutes, the BSOD (Blue Screen of Death) appears. This never happens when I am working on my softwares or when I am gaming.I uninstalled the graphics card driver completely and reinstalled it, but the issue persists.Have you found a solution, or are Razer Blade laptops simply bad products?Thank you for your responses.

I don't receive the activation code for the headset I bought, Black Shark V2 Pro

I scratched the surface of the card wrong 

Привет! У меня есть Razer Synapse 2.0 и клавиатура Razer BlackWidow 2013. Сегодня я отключил его от своего ПК, чтобы переместить в другое место. Я снова подключил все, и Razer Synapse 2.0 пуста. Здесь нет профилей и макросов. Все пропало. Что делать? Я пользуюсь вашей продукцией уже более 10 лет, такая ситуация возникла впервые.

I DIDNT WORK AFTER FEW YEARS OF USE IDK WHY

i’ve had my razor kiyo since 2022, in the beginning of 2024 is randomly stopped working my and was no longer detected on my pc, i’ve tried updating the drivers, uninstalling, updating synapse, etc. nothing has worked. also on synapse it’ll sometimes say it’s there but when i click on it, synapse freezes and shuts down. 

How to know balance of card with code 69577449218068

Today while attempting to run a firmware update on my Razer Kraken V3 Pro headset (V.1.00.13.1074 {yes, I know} → V.1.10.00.1114) it had no issue updating the dongle, but the headset itself will start the update and then fail after the progress bar moves a little.I have tried the entire process multiple times, closed ALL programs, force quit background Razer programs, but nothing seems to work. It is also not an unstable internet connection.I attempted to contact support but my headset is out of the warranty period and as such was told I could not access support.Attached is the image I see. I follow all prompts to the tee each time I attempt this. 

Out of nowhere my T key stopped working and the keyboard doesn't obey my commands when I try to change RGB in Synapse, this is in Razer Synapse 3 and when I download 4 the T key works again, and the RGBs too, but it stays off and on every 5 seconds, I've tried everything, changing the USB port, updating drivers, resetting it to factory settings and it's still the same, any suggestions?

I just got my Kraken V3 X today and it doesn’t show up on synapse. I tried re-installing it and removing the remaining drivers but it still won’t show up.