Razer Support

Yesterday,I received the e-mail below.Want should I do the next.I could not access for the another link.   Aya (Razer Support) 24-Aug-2025 10:23 PM PT   Ootake Haruna様 お世話になっております。 RazerサポートのAyaでございます。 RMAの別途リンクにつきましては、誠に恐縮ながら、システム上で「提出完了」が確認できかねます。 お手数をおかけしますが、再度に同じのリンクにアクセス、お手続きを完了いただけますでしょうか。 最後のステップ「提出」のボタンを押してくださいませ。 RMA番号【RZC-2152286】 もし、問題がございましたら、RMAリンク手続きの手順の動画を撮影していただく、もしくはエラーのスクリーンショットをご送付いただけますと幸いです。 ご多忙の折に大変恐縮でございますが、ご確認いただけますと幸いです。 なお、本お問い合わせのケース番号は「250818-001091 」でございます。 今後、今回のお問い合わせが継続する場合に必要となりますためお控えくださいませ。 また、ご返信はこちらのメールに直接ご返信をいただくか、Razerサポートポータルを使用してください。 ※新規メールでご連絡をいただきますと、新たなケース番号が割り振られてしまいますためご注意ください Sincerely, Aya Razer Supporthttps://support.razer.com      Please tell me, what should I do.  

My account is from Malaysia. I've been registered for five days but haven't done anything. My wallet has been disabled. What's going on?

im not sure how to redeem the discord nitro i bought with razer gold

I’m looking at the configurations of the 2025 Blade 16. When I select 64GB, it downgrades the CPU from HX to non-HX, and GPU from 5090 to 5080. When I select the 5090 GPU, it downgrades the RAM from 64GB to 32GB. Can I not select a 5090 with 64GB RAM? What madness is this?

 I have been using this Razer account since 2021, and now I have lost access to my two-step verification device and backup codes. Recently, I topped up $30 into my account but cannot use it due to the two-step verification issue. I have already submitted a support ticket to Razer. Please help 

My Razer Naga Pro lights stopped working, I tried everything from updating firmare, updating the synapse app, disabling windows dynamic lightning (ui method and registry method), restarted computer, reinstalled softwares, and nothing seems to be working.Any more ideas?, thankx in advance!

I broke my type-c dongle for my 2021 barracuda x headset, is there anything I can do? Replacements on other websites look not functional.

I live in Australia I purchased the BlackWidow  V4 Pro in October 24. The S key has stopped lighting up. I have tried everywhere to get help with warranty before the Oct cutoff date arrives but have had no luck. I love the board but having the key unlit is really annoying. I would appreciate any help I could get. Thank you. Brian

hello every one i have a problem with my razer black shark v2 pro every time i turn down the volume from the headset it turns also down the mic volume. can any one please help to fix it it is beeing really annoying thank you.

Hi,where i can buy new armrest for razer iskur v1/original 

I bought a Razer Blade 14 (2025) and went through all the step to get Game Pass but they don’t show up and it says “Your device did not come with anything” or something like that and I can’t redeem it

Hi,I need a new Battery for Razer Blade 15 Base Model 2021. Looking to purchase one (original manufactured) Can you get me contact with Razer Support service? And in last thread PM option is not working so, i can’t reply.So, I have submitted one more thread. Thank you 

My mouse disconnecting and reconnecting for 1 sec after lifting up and down. So for one sec i am losing connection then reconnects when i move the mouse. Firmware is up to date. It is so frustrating when i am gaming.

 Hi my dongle for my razer naga v2 pro is no longer working.  PC is able to connect to it via its bluetooth and is working via direct  usb cable How do i resource a new dongle ?

Hello just bought a Deathadder V3 with the HyperSpeed wireless dongle I have updated the Firmware of the mouse but still the highest polling rate is 1000? What do I do now? 

So here's the problem I'm having my edge regardless how long it is charged for always shows it is af 1%. I have tried everything I can think of to remedy it. Restarted it, off and on again, changed chargers, checked settings, cannot update it or factory reset as it says the battery is too low. I have only had it a few months so it shouldn't be having actually problems with the battery. Nothing new occured that would have caused this it is kept in doors in my bedroom, charging port is clear of any debris. I am at a total loss of what to do with this. Any help would be greatly appreciated.

I got the Wolverine v3 8k PC a few weeks ago. Hardware is nice: paddles are in a natural position, love the clickiness of everything, sticks tuned fairly well, sensitivity clutch is novel. But that said, the software is extremely lacking, especially when compared to controllers of the same price point and even lower - Gamesir Cyclone is different ergonomically but is miles ahead in software and more than half the price. Are there any plans stated anywhere or laid out about the future customization of the software? Ultimately, all that can be done is a choosing the polling rate, adjusting the level of sensitivity while using the clutch, and calibrating/testing the sticks. Where are the  overall sensitivity adjustments? More thorough and useful macro tools? Remapping of other buttons besides the paddles and shoulder buttons? Hell even, better usage in the razer ecosystem. 

Hey,I switched from Deathadder V2 to V3 and after I updated Synapse 3 to 4 with logged in into my Acc, every Makros got deleated and they were for like 20 Games and most FPS (where settings are very important for me). Ik that the acc has saved all makros bc I already reinstalled windows and stuff, but after logging in, the makros were still there, but not now. Why?? Thanks for the help.

Not having replacement analog sticks is almost criminal. These small sticks that easily fall out make it unusable if you lose one. Absolutely insane to not be able to easily purchase replacement parts. Will never use another Razer product 

Hello, I sent my Razer Blackshark v2 SE headset in for warranty repair, and a replacement report has been issued. Since they don't have the same model, they're suggesting a different replacement. My priority, of course, will be to request a V2 Pro model. If they don't have the Blackshark series, which Kraken model should I request? If anyone has any information on this, I'd appreciate it.I specifically bought the USB version because my motherboard (MSI B550 Gaming Plus) didn't have good sound. I was generally satisfied with the Blackshark v2's sound quality, but the only drawback was the instability of the volume up/down buttons. I'd like to ask you guys for a Razer equivalent that would provide the same performance.

HiI have a Razer Naga v2 Pro with Firmware 1.3.0.0, Razer Synapse V4.0.86.2508190742 and those assignments are not working in my Windows 10 nor 11 in any browser (Chrome, Waterfox) not even in windows file explorer (for the ctrl+w only, I don’t expect others to work). With my logitech 602s I have no issues in any browser nor file explorer (again, just regarding the ctrl+w to close the window).  This would make the issue Razer related, rather than my particular setup. I googled and read on reddit posts about the issue of samsung magician being present, thought I didn’t have it open nor let it run in the background, I did had it installed and the service was running. Stopping the service didn’t do anything, so I proceeded to uninstall it and reboot, but the issue persists. Please help how to make it work or get Razer to fix this issue that seems to be ongoing for years now in other mice too for what I have seen searching. Thank you.

So this persisted through an entire windows reinstall. I have all razer peripherals. Razer Basilisk V3 Pro.Periodically when scrolling, it’ll just stop scrolling down. If I scroll up slightly it’ll allow me to scroll down again. Was on Synapse 4 and installed Synapse 3 due to issues with keyboard lighting. Not sure if this is some glitch in the firmware or what. Doesn’t do this with another mouse installed on the computer.

​First of all, it was so difficult to fond the light up option. And my problem rn is:   My keyboard doesnt light up even when I turn on the lighting/brightness and make it as bright as possible. Nothing happens. Please help me. Turning off the two ✅️ didnt help either.     ​

Hello, I have an Iskur XL Fabric I purchased in December of 2021. It’s been a great chair, except in April 2023 the baseplate tore / the metal sheared, after which I received a warranty replacement, which I was happy with, However, it’s August 2025 and it’s happened again. however my chair is out of warranty. I’m willing to purchase a new baseplate (and base for the wheels / casters, as I can’t seem to separate them anymore), however I don’t have a place to purchase replacement parts.  What would be a path to purchasing replacement parts for this chair? I’ve been generally very happy with it and would prefer to stick with it, even at the expense of replacement parts. Thanks!  

Hello, my Razer Iskur chair has broken. Can I buy somewere a spare parts? I have this chair 1 year and 9 months. I haven't used it much, but it’s broke. Maybe I can buy some stronger parts?