Razer Support

i deleted the mouse i deleted the app i unistalled the drivers i dont know how to fix this 

 Dear Razer Support Team,I hope you are doing well. I am reaching out regarding my Razer accounts and device activation.I recently acquired a pair of Razer headphones from a friend, which include the 7.1 Surround Sound feature. My friend had already activated this feature on my computer using their account. However, I have since purchased a Razer gaming mouse and created my own Razer account.To better manage my devices, I would like to merge both accounts under my personal account and transfer the 7.1 Surround Sound activation to it. Could you please assist me with this process?Here are the details of my accounts and devices:Current Account (Mine): mambakot (asmir2011@gmail.com) Previous Account (Friend’s): dailyAmaranthRedtalk724 (I have password) Devices: [Razer Basilisk V3 - Ergonomic Wired Gaming Mouse - FRML Packaging, 862047D09608993] and [Razer Basilisk V3 - Erg

Hi,I got these 2 weeks ago and worked perfectly fine until now. I started charing them (constant red light) and when I tried to turn them on they wont. I tried with the wire plugged and it tries to turn on but turns off inmediatly. Not being plugged it wont do anything at all. I tried charging them with diferent wires and all but it wont help.

I just received my Wolverine V3 PRO - so I used the original cable and connected it to my Xbox Series X to charge it. But once plugged in it will NOT show any sign of charging (if I read it correctly in the manual, the RAZER logo is supposed to give some kind of indication).I can turn on the controller - its currently charged on MEDIUM.Another thing is that the Xbox Razer App will NOT connect to the controller it is stuck in the “Connection” progress screen. No matter if using the original cable or the wireless adapter.The Controller IS connected to the adapter as I can navigate my Xbox using the controller.But the first and biggest problem is that it does not seem to charge.I have also tried a different cable, a different power supply - no change in behavior.HELP! Please.

Dear Razer Support Team,I have bought a Razer Blackshark V2 X Headset from Shopee Malaysia.I unbox the product and wish to register the product. But the product has been registered (as shown in the attachment.)I wish to verify if this is a genuine Razor Product. If yes, may I have some solution to register my product? Secondly, to get the activation code for THX spatial audio for free. Thank you!

So l'm replacing (or, intending to replace) my green switches on my blackwidow chroma TE keyboard with yellow ones. Id resolder them and all that. I was looking at the switches on razer's site that id buy to replace my own and noticed a fair amount of differences between the “new” switches purchasable on razer’s site and the ones already on my Blackwidow Chroma Tournament Edition.Color differences aside,would there be any conflicts hardware wise between using new switches on my older keyboard?I’m seeing that there’s only two pins on the newer switches. If i remember right (which i could just be wrong), there’s three pins on the ones on my board. Am I correct about that? and if so, would it be an issue?There is built in RGB/chroma lighting in the purchasable switches right?Is there any other conflicts or things i might should know to make sure this could work?I know it probably doesnt help much since it doesnt show any of the electric connec

Hello,I'm experiencing a persistent issue with my Razer Ornata V2 keyboard that I hope to get some help with. Upon connecting the keyboard to my PC, everything initially works as expected – all keys function correctly, and the backlight is on. However, about 30 seconds after connection, the keyboard completely stops responding. At this point, it also disappears from the Razer Synapse software.When I disconnect and then reconnect the keyboard, it repeats the same behavior: it works for roughly 30 seconds before ceasing to function again. Interestingly, the backlight's behavior is inconsistent; sometimes it remains on after the keyboard stops working, and other times it turns off.I have already attempted to resolve this issue by disabling the demo mode, but unfortunately, the problem persists. This issue occurs every time the keyboard is used, and I have verified that the problem is not related to the USB port or the computer itself.Any advice or solutions

I would like to purchase or know where to purchase a battery for my Razer blade 15 advance 2021

The camera disconnects and connects a few times until it stops working when trying to use it in any program (including Razer Synapse). The light ring flashes and then turns off, and a strange noise is also heard when it is turned on.

Hello, I purchased the Kaira Hyperspeed Xbox last September, but I lost my Type-C cable and am currently unable to charge it properly. Is there any way I can purchase a replacement cable, or is there any assistance you can provide?

Almost i create 5 account to verify and increase the razer gold wallet but its still same. Have same error like after that error, refresh the page. The COMPLETE YOUR PROFILE is gone but the razer gold still not increase  

So i bought blackshark V2 X headset but it says that it has already been registered, i read somewhere that i might have bought a counterfeit product, where i live i cannot buy officially from the razer website online so i only have near by stores to buy from, so was i scammed? could i get a code from razer if i send you proof of my purchase? i paid full price for it...

Hello,I hope that I am writing to the correct team...I've recently bought Razer | Pokémon - Gengar Edition USB Headset - CHS Packagingbut was very upset when the main box was damaged. Luckily the headset wasn't damaged and works perfectly!I do not know if it is possible for Razer to send me a new outer box? as a gamer I want to display the box, because the packaging is amazing!if I am writing to the wrong team, is it possible to direct me to the correct people please!My Fingers are tightly crossed!!Thank You!

Hello everyone,I have made a strange discovery. My Razer Basilisk v3 Pro stops charging in the Mousedock Pro after exactly 10 minutes when the PC is shut down. It happens like this:Minute 1-10:Mousedock + mouse light up repeatedly (in my case light green because the mouse was at about 65% battery power)Minute 10-11:Mousedock continues to glow green, but then the mouse changes to blue, purple, red, etc.The following firmware is installedMousedock Pro: 2.1.0.0Mouse: 2.1.1.0I also find this strange because as far as I can see these versions do not exist. I use a Gigabyte Aorus X570 Elite as my mainboard, the power supply is on the USB ports after switching off (otherwise it would not charge for 10 minutes). I use Synapse 3 because with Synapse 4 the light on my mouse freezes after a while and no longer moves (it still works with the mouse dock pro).Does anyone have any idea how to compl

I just bought some black shark v2 pros and they will not get detected in razor synapse software. I’ve tried everything. Big bummer, I should have avoided razor products. And suggestions would be appreciated. 

It was working fine for a while but yesterday the right click just stopped working. It still feels perfectly fine and makes a clicking sound, but nothing happens when I click it. My left click works perfectly fine.

Hello just Bought a razer naga v2 pro, and im trying to configure the scroll tension of my mouse…But all the videos, manuals and posts says that i need to do it at the “Scrolling” options, but at my razer synapse software, it simply doesn’t exist, already reinstalled and updated to Synapse V4 but it doesn’t work…Does it have any other way to fix it?

Bought a Razer Blade 15 - QHD 240 Hz - GeForce RTX 4070 about not even a year ago. Display just went dark. Can’t find the display for some reason. I’ve tried making it detect the display and nothing. IT seems as if something else is the problem. Here is the screenshot and yes it has the latest drivers. Really need help fixing this ASAP as I do most of my work on here and have to connect another display to do my things. 

I have a Samsung Galaxy S21 Ultra, whenever I plug in my Razer Kishi, it is not recognising the device. It's not the connection as it still chargers the phone when plugged into a wall socket. How to fix it?

I purchased the Razer Leviathan V2 X Pokemon Edition.The soundbar is not detected through Synapse 3.0. The PC does not have a Type C port, I connect it via a Baseus USB Type-C to USB 3.0 Type-A adapter. Did not help.How to make Synapse 3.0 see the soundbar? I reinstalled everything several times, to no avail.

Hi,I am looking for a replacement battery for the Razer ”Blade 15 Advanced Model (Early 2021) - RZ09-036”.The original battery is swollen but I cannot seem to find this specific one as OEM anywhere. Are there some equivalent part numbers I should be looking at? SKU RZ09-0367CN53Rated 19.5V ⎓ 11.8AThanks

Hi everyone,I'm encountering an issue with my Razer Hammerhead True Wireless X earbuds. The left earbud is draining its battery much faster than the right one, lasting only 10-15 minutes at best—sometimes as short as 5 minutes—while the right earbud is functioning normally.Has anyone else experienced something similar or have any suggestions for troubleshooting this issue? Any help would be greatly appreciated!Thanks in advance!

Dear Razer Support Team,I have bought a Razer Blackshark V2 X Headset from Shopee Malaysia.I unbox the product and wish to register the product. Following the instruction, I opened left headset leather cover to check Serial no. After I click “Add” in the register site, it says product is already been registered.I wish to verify if this is a genuine Razor Product. I already wrote an email to support-us@razersupport.comIf yes, this is a genuine product, may I have some solution to register my product? Secondly, to get the activation code for THX spatial audio for free. Thank you!

I got the razer blackshark v2 x recently and every time i try to use the activation code it sends me it tells me “the code you have entered does not seam to be valid please try again” and i just wanna be able to use the 7.1 surround sound

in razer synapse 4 there is the in game polling rate option and normal polling rate option how do these both work since both have the same description and if I turn in game polling rate off while my mouse still run at 8k polling rate in game