Razer Support

Greetings, I’m trying to register my Razer Blackshark V2 x to get the 7.1 surround sound activation code and it gives me an error saying the product is already registered 

I have two problems with the new Razer Synapse program; The first is that it does not detect my Blackwidow Elite keyboard, the other problem is that when I put a macro on it, any button says that I must have Razer Synapse

i mistakenly scratched off a part of the middle code number of my$100 Razor Gold card and i really need to get my code, its bad that's my $100 going down the drain can I get help?? I need my code please.

I got a headset from Amazon on D:M:Y 06\02\2025 when i tried to activate the sorround 7.1 i got a message saying, this product is already activated

Good afternoon. I bought Blackshark v2 x headphones in the box without an activation code. I tried to register the product using the serial number. Writes an error that the product has already been registered.

I wanted to enable 7.1 channel sound for Razer Kraken V3 Pro. I activated the headphones with the serial number on the site He did not give me a message to receive the code

Hello guys, Please help me with my problem of not being able to activate THX Spatial Sound.I have a code from Razer, which was received today, 16.02.2025, I’ve copy-pasted it and also write it by hand, just to double check, into THX Spatial Sound app and it always say that “The code you have entered does not seem to be valid. Please try again.”.As the code was received just today, as the code from the card that I have output the same error, I dont know how to proceed.Please help me if possible!Thank you! Best regards, Claudiu

The wired cable that goes from the xbox to the controller keeps disconnecting frequently, and I know it is pretty much broken from use. I no longer have a warrenty but am wondering if there is a place to individually buy a replacement cable instead of getting a whole new controller (which I dont plan on buying)? Thanks.

My barracuda X (2021) driver refuses to connect to windows 11, it will appear and disappear over and over again, I can't select it and it only happens with the dongle. the headset works fine with aux, the only reason I cant use the Aux Cord is because it is broken. Please help

The display on my Razer Blade 16 (2023) RTX 4090 and Intel i9 stops working after about 10 minutes of gaming or 15 minutes of work. The laptop becomes completely unresponsive—the mouse and keyboard stop functioning, and the display remains stuck(the display literally stops working). The only way to restart it is by using the power button on the keyboard. I have tried updating all drivers, but the issue persists and remains unresolved.

Although I have recreated the code many times and saved my product, I still haven't received the code in my mail.It did not fall into my spam box, as soon as I registered my product, I received an e-mail that I registered directly, but I did not receive an activation code.

cant recieved my oTPPPPPPPPPPPPPPPPPPPPPPP!!!!!!!!!!!!!!!!!!!

I’m trying to update my email to my new proton email address. But it wont accept it and says it’s invalid. Can email addresses that end in pm.me, proton.me and passmail.net be allowed please?

my speaker wont be detected by my pc. couple day later a start my pc and boom everything work and the next nothing detected. Why|?  I cant turn the bluetooth on for like 3 years  

Hello there! I have microphone enhancements (like ANC etc.) not working when I use my Kraken V4 via dongle, but work when using a cable. What could be the problem? I'm using Synapse 4.0.14.2412100355.

Barracuda x Model: RZ04 3800 mute button suddenly stopped muting the audio input. Please let me know what I can do to get this working again!

My razer blade is: Razer Blade 15 (2021) - Base I reported about the battery swelling issue on 2022 Oct and the case number was #221019-001314And the battery got replaced, and on 2024 May, I reported battery swelling again: #240529-000264.but this time since it’s out of warranty, I figured the laptop can still function without a battery in place.But it has been numerous times when I’m gaming, the laptop is shut down completely instantly.I think I know how to replace a battery as I took the bloated battery out by myself. May I know how I can procure a proper battery for replacement? And do you have any advice on how the battery bloating issue can be resolved at all?Or whether some measures can be taken to solve my case that laptop is shut down completely instantly during gaming without a battery?

So, i have a blackwidow v4 75%, I recently got it and a few weeks ago my E key was not registering, it worked like 1 out of 20-30 presses and even sometimes not at all, i reinstalled razer synapse, downloaded drivers for everything, disconnected connected, launched on safe mode, cleaned my keys and it still isn’t fixed. Any solutions? 

Hello Steam Support,I am experiencing a significant issue with my Razer Cynosa Lite keyboard that is affecting my ability to play my favorite video games. Specifically, whenever I press the space bar, it inputs both a space and the number "4". Similarly, when I press the "4" key, it inputs both a "4" and a space. This issue severely impacts my gaming experience, as it disrupts my control inputs and gameplay.Here are the steps I have already taken to try and resolve the issue:1.Opened Razer Synapse and ensured that there are no macros or key remappings assigned to the space bar or the "4" key.2.Disabled the "4" key in Razer Synapse, which also disabled the space bar, indicating that they are somehow bound together.3.Reset the keyboard to default settings using the hardware reset methodDespite these efforts, the problem continues. It appears that the space bar and the "4" key are bound together, and I cannot seem to unbind

I came across an android user using a certain feature known as virtual controller which allowed him to map out buttons for onscreen actions on a video while looking for ways to make the Kishi work with undawn however it isn’t available for iOS users nor has it been stated in there tutorial that it’s for android users only. It’s disappointing as playing on an iPhone 14 with big hands isn’t exactly enjoyable I’m pressing shoot when I’m trying to look around it’s a mess, I just wanted to know the crack with it how come they get more features? Thr Razer nexus app hasn’t been updated in 10 months on the iOS store just seems like they’ve forgot about iPhone users entirely. Any news would be much appreciated with whether they’re going to update iOS or not as right now feels like money wasted on a device that I can’t get full functionality out of.

I use a Tartarus V2 for working as it helps me a lot with macros. Lately the device keep dialing the letter “r” indefinitely, it stops only if I press one of the Tartarus key but will soon start again. Impossible to work like that of course. It began with synapse 3 and went on even worth with Synapse 4. I know that it’s not my keyboard as it happens with the keyboard unplugged. I’m under Windows 10, last update.

Hi everybody. My basilisk v3 pro, sometimes left clicks all by itself. Always one time when i’m logging into my computer, but also randomly when playing games (Mostly FPS).

I connected my new nommo speakers today.   after doing so the razor blackshark v2 headset connects sparadically to the pc.  I tried the headset on a different pc and the problem goes away.  I beleive that there is a conflict between the razer NOMMO and the blackshark Pro V2.   can you help 

Hi, I ordered one of this headset off of Amazon and mostly everything was (and still is) working fine. However, I’ve been having issues with the left side of the headset’s slide adjuster, so it doesn’t lock in place and the slider just kinda falls freely. Is there any way to fix this, or any way I could get the headset replaced for one without this issue?Additional Note: I cannot return/replace it on Amazon anymore as the window is closed, but I don’t know that I would have been able to anyway for something like this

Put a post on the /Razer subreddit and got a message from a customer support representative and she was so nice and helped a lot! I'm really impressed with the customer support!